Leads post-sale AI success operations at scale, building automated systems for retention, expansion, health scoring, and support to drive NDR and customer outcomes. Requires 8+ years in strategy/product/ops, AI-native mindset, and analytical revenue focus.

Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.

Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.

Senior Customer Success Manager manages a portfolio of 10-20 mid-market and enterprise SaaS customers, driving onboarding, renewals, expansions, and measurable outcomes through analytical problem-solving and cross-functional collaboration. Requires 3+ years in customer success or consulting with strong consultative skills.

Drives adoption, support, and expansion of Onebrief’s collaboration software within U.S. Army Europe and Africa. The role requires deep military headquarters and operational-planning experience, strong customer relationship skills, technical aptitude, and an active Top Secret clearance with SCI eligibility.

Own customer relationships and drive adoption of operational planning software across U.S. European Command in Stuttgart. The role requires deep military headquarters planning experience, strong customer and technical skills, and current Top Secret clearance with SCI eligibility.

Owns full customer journey for enterprise partners on Tempo blockchain platform, from pre-sales solution design and technical consultations to post-sales success, onboarding, escalations, and ecosystem scaling. Bridges product/engineering with partners in payments and crypto infrastructure.

Leads teams and strategic projects in customer success operations, driving operational excellence, owning key metrics like customer satisfaction, and aligning with Sales and Product. Requires 5+ years in customer service leadership and change management expertise.

Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.

Partners with enterprise SaaS customers to translate growth priorities into Clay use cases, accelerate adoption, drive expansion and renewals, and influence product strategy. The role requires strategic product thinking, deep B2B SaaS go-to-market fluency, direct customer experience, and a builder mindset.

Own post-sales success for Bland AI's voice AI phone agents. Drive customer outcomes, troubleshoot with engineers, guide on best practices, and identify expansion opportunities for enterprise clients. Requires 5+ years technical customer-facing experience, API/integration fluency, and strong communication skills.

Onboards and supports SMB/mid-market customers for voice AI platform, running demos, troubleshooting issues, monitoring account health, and driving retention/expansion. Requires 1-3 years customer-facing experience and ability to explain technical products simply.

Supports Account Managers by handling client issues, troubleshooting claims and eligibility, compiling reports, and collaborating cross-functionally to ensure post-sale customer success in PBM services. Requires 2-3 years healthcare/PBM experience and strong Microsoft Office skills.

Manages post-sales relationships and end-to-end campaign execution for SMB clients in TV/CTV advertising. Requires 2+ years in client services, experience with digital/programmatic platforms, and focus on performance metrics like CPA, CAC, ROAS.

Customer Engineer onboards customers to Hex data platform, provides technical guidance on setup and best practices, drives adoption using SQL/Python expertise, and gathers feedback for product roadmap. Requires 3+ years technical customer-facing experience and NYC/EST base for hybrid work.

Manage enterprise customer relationships at a healthcare AI SaaS startup, driving adoption, retention (target 120%+ NRR), and expansion for $500k-$1M+ ARR accounts. Requires 5+ years SaaS CS experience and SF Bay Area location.

Leads customer onboarding and implementation of AI-native revenue platform, serving as accounting systems expert. Guides integrations with ERPs/CRMs, manages projects, and collaborates cross-functionally for successful go-live. Requires 4-6+ years in implementations at startups.

Guides enterprise customers through AI agent deployments, drives adoption and value realization, and collaborates with Product/Engineering to influence roadmap. Requires 4+ years B2B SaaS customer-facing experience and strong technical acumen.

Guides enterprise customers through AI agent deployments, drives adoption and value realization, and influences product roadmap based on customer feedback. Requires 4+ years in technical B2B SaaS customer-facing roles with strong communication and technical acumen.

Manages strategic AI lab accounts as trusted advisor, owning relationships, solution design for ML workflows like RLHF and data labeling, renewals, expansions, and health metrics for long-term success.

Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.

Drives product adoption for Intercom's AI-powered customer service tools like Fin, designs scalable engagement strategies, owns onboarding, monitors health signals, and collaborates cross-functionally to ensure customer success at scale. Requires 2-4+ years in SaaS customer-facing roles and AI interest.

Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.

Manages a portfolio of B2B SaaS customers from onboarding through renewal while driving adoption, retention, and expansion revenue. The contractor should have at least two years of relevant experience, strong relationship-building skills, and a commercial mindset.

Leads the Boston PX hub, recruits and manages a student team from local universities like MIT and Harvard, handles US escalations, and ensures high-quality user experience matching European standards. Requires 3+ years customer-facing experience and deep Boston tech ecosystem ties.

Manages incoming customer inquiries via phone and email, triages requests, resolves basic Tier 1 support issues like password resets and billing, and maintains CRM data accuracy. Requires customer-centric attitude, efficient communication, technical aptitude, and AI curiosity in a fast-paced environment.

Leads enterprise-scale data-driven transformation programs for strategic Oil & Gas customers using Celonis platform, owning value realization, cross-functional orchestration, and multi-year roadmaps. Requires 10-20 years in strategy consulting or industry leadership, Oil & Gas expertise, and executive advisory skills.

Leads post-sale deployments of AI sales assistant platform, managing customer implementations from discovery to launch. Requires 3-5 years SaaS onboarding experience, sales tech stack expertise including Salesforce, and strong stakeholder management skills.

Manages portfolio of advertisers, drives campaign success through strategy, performance reporting, and relationship building. Requires 2+ years account management experience, marketing bachelor's, and strong communication skills in a remote environment.

Owns portfolio of enterprise accounts in post-sales, driving retention, renewals, and expansions through stakeholder relationships, health monitoring, and QBRs. Requires 5+ years in customer success or TAM at B2B SaaS, technical fluency in APIs/integrations.

Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.

Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.

Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.

Owns portfolio of strategic enterprise accounts in Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. Requires 6-10+ years in B2B SaaS customer success with technical fluency and AI experimentation.

Builds customer success function from scratch while managing high-value enterprise customers, driving retention and expansion. Works with technical teams on AI document processing, monitors health metrics, and conducts business reviews. Requires 4+ years enterprise experience and AI/ML familiarity.

Leads technical onboarding and adoption of AllSpice platform for hardware engineering teams, troubleshoots ECAD/Git issues, advises on workflows, and drives expansion. Requires EE/CE bachelor's, ECAD tool experience, Git proficiency, and Python scripting.

Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.

Drive customer success through onboarding, relationship building, upselling/cross-selling, and adoption optimization for Datadog products. Requires 5-7 years in customer-facing roles with strong communication and sales cycle experience.

Owns post-sale success for enterprise customers, driving AI tool adoption, retention, and expansion. Partners with engineering leaders to lead rollouts, demonstrate ROI, and influence product roadmap using customer insights and data.

Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.

Leads a team of Customer Success Managers to drive client onboarding, adoption, retention, and expansion in a B2B SaaS environment for housing. Owns account health, churn mitigation, ROI demonstration, and cross-functional partnerships. Requires 3+ years managing CS teams.

Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.

Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.

Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.

Guide enterprise financial services customers through Hebbia adoption and value realization as a trusted Client Partner. Drive feature adoption, manage relationships, solve problems cross-functionally, and own renewals and expansion.

Leads customer onboarding and implementation for Ramp's financial platform, partnering with account managers to ensure quick value realization, drive revenue, and manage workflows for commercial customers. Requires 3+ years in customer success or account management with strong project skills.

Leads member outreach, collects and analyzes feedback on product usage, drives retention campaigns, and advocates for member needs cross-functionally with Product, Engineering, and Support teams. Requires 5+ years in customer success or engagement, strong analytics, and communication skills.

Leads high-severity global EOR client escalations, coordinating HR, legal, payroll, benefits, and operations teams to resolve complex employee and compliance issues. Requires 8+ years of relevant experience, strong executive presence, and expertise in international HR operations.

Customer Success Manager drives value for midmarket construction clients by managing onboarding, lifecycle, renewals, and at-risk interventions. Requires 3+ years in early-stage tech, analytics skills with BI dashboards, and strong communication.

Leads and develops a team of Implementation Managers, handles strategic customer escalations, and improves onboarding processes and performance metrics. Requires 5+ years in SaaS, professional services, implementation, or customer success, including 2+ years of team leadership.