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Bland AIBland AISan Francisco, CA

Customer Success Manager

Own post-sales success for Bland AI's voice AI phone agents. Drive customer outcomes, troubleshoot with engineers, guide on best practices, and identify expansion opportunities for enterprise clients. Requires 5+ years technical customer-facing experience, API/integration fluency, and strong communication skills.

120k – 180k/yr
On-site5+ YOECustomer Success

About the role

Responsibilities

  • Own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents.
  • Diagnose blockers before they become problems, push customers toward high-value use cases, and turn every deployment into a measurable win.
  • Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
  • Educate customers on best practices, new features, and optimization strategies.
  • Uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
  • Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
  • Operate with positivity, pace, and accountability in a fast-moving startup environment.

Requirements

  • Technical Foundation (CS/Engineering or Equivalent Experience): Degree or equivalent hands-on experience enabling deep understanding of customer architectures and AI workloads.
  • 5+ Years in Technical Customer-Facing Roles: Experience as a TAM, Technical Lead, Solutions Architect, Customer Engineer or similar role owning post-sales success and enterprise customer outcomes.
  • API & Integration Fluency: Comfortable reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production.
  • Escalation & Incident Management: Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
  • Strong Communication Skills: Able to simplify technical concepts for executives and dive deep with practitioners.
  • High EQ & Customer Advocacy: Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
  • Cross-Functional Collaboration: Proven success partnering with Sales and Engineering to drive adoption and growth.
  • Thrives in Fast-Paced Environments: High-ownership operator who excels in rapid, high-impact cultures.

Nice-to-Haves

  • Startup experience or early-stage TAM experience.
  • Experience with AI/ML, conversational AI, or telephony systems.
  • Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON.
  • Background working with voice workflows, call flows, or contact center tech.
  • Experience building TAM playbooks or customer onboarding frameworks.

Compensation & Benefits

  • Salary: $120k – $180k base + meaningful equity + benefits.
  • Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby).

Skills

REST APIsJSONSQLAIMachine LearningConversational AItelephony systemsIncident ManagementCustomer Success

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