Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Manage high-value strategic agency partnerships (Holding Companies, GSIs, consulting firms) as the primary point of contact. Build executive relationships, drive adoption of AI search optimization platform, deliver QBRs, and enable partners to sell the product to their clients. Requires 5+ years CS/account management with deep agency experience.
Customer Success Manager responsible for strategic account management, driving NDR growth through upselling and optimization of Sigma's cloud analytics platform. Requires 7+ years in SaaS customer success with strong analytics/BI expertise including SQL and cloud data tools.
Serve as trusted advisor to a portfolio of MongoDB customers, driving adoption, retention, revenue realization, and advocacy through technical guidance, business reviews, and cross-functional coordination. Requires 5+ years in technical customer-facing roles with accountability for enterprise customer outcomes.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include customer onboarding, workflow optimization, building nurse advisor councils, defining success metrics, and evangelizing the product to reduce nursing documentation burden. Requires 5+ years RN experience (inpatient preferred), EHR familiarity, and Mountain/Pacific TZ location with 30% travel.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include evaluating products, building customer relationships, optimizing nursing workflows, recruiting nurse advisors, and evangelizing capabilities to reduce clinical documentation burden. Requires 3+ years RN experience (inpatient preferred), EHR familiarity (Epic plus), and 30% travel.
Serve as the primary post-sales partner for strategic enterprise accounts at n8n. Own onboarding, adoption, QBRs, value realization, risk management, and expansion to drive ~120% NRR. Requires enterprise CS experience, technical fluency with APIs/integrations, commercial acumen, and strong cross-functional collaboration.
Founding Customer Success Manager responsible for building and scaling the global law school program at Harvey AI. Owns post-sales operations, product training, onboarding, portfolio reporting, CRM maintenance, and activation playbooks across all geographies while partnering with geo managers.
Founding Customer Success Manager for Harvey's global law school program. Build scaled post-sign partnership playbooks, own product training/onboarding/demos across 100+ schools, track portfolio-wide usage and health, and partner with geo managers and Legal Engineers to drive activation and program improvements.
Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.
Customer Success Manager specialized in Stripe's Radar fraud and disputes products. Drive adoption, mitigate risk, reduce fraud/dispute rates, and serve as domain expert partnering cross-functionally with merchants on payments health. Requires 5+ years enterprise experience including 2+ years in payments fraud/risk.
Own post-sale relationships for a portfolio of accounts at Findigs. Drive platform adoption, manage NRR/expansion, lead QBRs, monitor account health with AI tools, and serve as the voice of the customer to Product and Engineering teams. Requires 3+ years customer-facing SaaS experience, strong communication, technical aptitude, and AI proficiency.
Serve as the primary post-sales point of contact for Enterprise customers, driving onboarding, adoption, value realization, and renewals. Requires 3+ years in customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for onboarding, driving product adoption, and ensuring retention/growth for PandaDoc clients in a pooled, high-volume support model. Requires 2-3 years SaaS CS experience, strong communication, AI tool proficiency, and ability to identify upsell opportunities.
Customer Success Manager focused on partner retention, enablement, and growth for channel partners, resellers, and alliances. Drive NPS, revenue forecasting, renewals, QBRs, and mutual value through trusted advisory, product expertise, and ecosystem optimization in fintech/identity space. Requires 3-5 years partner-facing experience.
Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring the team; requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.
Customer Success Manager focused on higher education institutions. Manage university customer portfolio through implementation, training, adoption, renewals and expansion while acting as a trusted advisor to academic leaders.
Own the human-in-the-loop customer operations for an RL training data and evals platform. Resolve blockers, improve processes from feedback, and build lightweight systems as the implementation counterpart to GTM Engineers. Ideal for those with ops/consulting experience, strong judgment, and AI familiarity.
Own end-to-end customer outcomes for Notable's complex healthcare accounts as the post-sale executive partner. Drive adoption, value realization, governance, and growth by quarterbacking internal teams and advising C-suite leaders on operational and financial impact.
Manage strategic customer accounts at ZoomInfo by driving product adoption, delivering data-driven business reviews, conducting gap analysis, mitigating churn risk, and building executive relationships to maximize ROI and ensure renewals. Requires 8+ years SaaS customer success or account management experience with strategic accounts.
Pooled Customer Success Manager supporting SMB customers in a shared, task-oriented model. Handle round-robin cases for onboarding, escalations, renewals, and risk mitigation to drive retention (GRR/NRR) and adoption in a B2B SaaS environment. Requires 1+ years customer-facing experience, strong organization, and Salesforce proficiency.
Customer Success Manager supporting SMB accounts in healthcare verticals. Own retention, upsells, training, business reviews, and advocacy while collaborating cross-functionally to drive customer value and reduce churn.
Own a portfolio of enterprise and high-ARR accounts as the primary point of contact and trusted advisor. Drive product adoption, retention, expansion, and upsell while building executive relationships and mentoring junior team members. Requires 7+ years managing complex SaaS accounts.
Own a book of independent retail clients (paint, hardware, farm & feed stores) post-implementation at Rundoo. Drive retention, adoption, value realization, and QBRs/renewals while turning client feedback into product signals in a startup CS role.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts. Drive retention, expansion, and measurable business outcomes through analytics, executive stakeholder management, process improvement, and product feedback.
Manage a portfolio of enterprise customers for BuildOps, driving platform adoption, value realization, retention, and expansion through success planning, business reviews, risk management, and cross-functional coordination. Requires 3+ years in customer success or account management, REST API experience, strong communication and organizational skills, and a bachelor's degree.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts at Alloy.ai. Drive retention, expansion, and measurable business outcomes through analytics, value reviews, process improvement, and executive stakeholder engagement in the CPG/supply chain space.
Technical Partner Success Manager at Verneek, an early-stage deep-tech AI startup. Oversee strategic business development, gather partner feedback, optimize operations, and liaise between executives, technologists, and end users. Requires 7+ years in business/operations/executive roles, MBA, technical bachelor's, and AI/tech knowledge.
Lead client onboarding, training, adoption, and transformation for K1X's AI-powered K-1 data platform. Requires 3+ years in tax/tech enablement roles with strong project management and tax workflow expertise.
Lead and scale a 50+ person Customer Success and Professional Services team for a healthcare SaaS platform. Drive operational excellence using AI/automation, own the customer lifecycle from onboarding to retention, and partner cross-functionally to improve CSAT, efficiency, and scalability.
Own post-sale technical success for enterprise partners at Bland AI, driving onboarding, go-live, adoption, ROI measurement, renewals, and expansion for voice AI platform deployments. Requires 5+ years in technical partner/customer success roles with strong API/integration fluency and self-directed execution.
Own post-sales relationships for major Public Sector financial accounts at Socure. Drive renewals, expansions, upsells, onboarding, and strategic account planning while acting as a trusted advisor and escalation point.
Senior Client Success Manager owns strategic employer client relationships for Virta Health's metabolic disease reversal programs. Drives retention, satisfaction, renewals, and expansion through data-driven business reviews, consultative advising, and cross-functional collaboration.
Lead the 40-person Customer Experience team at onX to deliver world-class support as a product differentiator. Develop CX strategy with AI/automation, embed customer insights into Product and Engineering roadmaps, and build scalable operations in a high-growth consumer tech company.
Serve as trusted partner to Lumos's largest enterprise customers, driving onboarding, adoption, expansion, renewals, and retention for the Autonomous Identity Platform while influencing product roadmap with customer insights.
Client Care Advisor guiding families through senior care decisions via consultative sales, needs assessments, service onboarding, and ongoing relationship management/reassessments to drive conversions, satisfaction, and retention. Requires 1+ years consultative client-facing experience, strong outcomes ownership, and ~75% field travel in the SF area.
Customer Success Manager focused on agency partners for an AI search visibility platform. Manage relationships, drive adoption and value, deliver strategic recommendations and QBRs, and help agencies sell the product to their clients. Requires 2+ years CS/account management with agency experience.
Serve as the strategic post-sales partner and primary point of contact for major financial services customers. Drive business outcomes, build executive relationships, lead success planning and executive reviews, and ensure measurable value realization from Chainguard's secure open source solutions.
Serve as the primary post-sales point of contact for Federal customers, driving onboarding, adoption, value realization, and renewals while collaborating with internal teams to resolve issues and advocate for customer needs. Requires 5+ years in public sector customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for post-sales customer onboarding, adoption, value realization, and retention for enterprise accounts. Requires 2+ years customer-facing experience, domain knowledge in security/DevSecOps/containers, and proactive ownership of customer outcomes.
Lead and scale Parafin's customer experience function for small businesses across partner platforms like DoorDash and Amazon. Own CX strategy, AI/automation, team building, KPIs, and cross-functional partnerships to deliver white-labeled support at scale. Requires 10+ years CX experience including 5+ years leading managers.
Customer Success Manager responsible for driving retention, expansion, and value realization for Okta's commercial customers by building C-level relationships, executing success plans, and acting as a trusted advisor on identity and security solutions.
Lead customer growth function at Absorb LMS, overseeing education, marketing, adoption, and advocacy programs via Absorb Academy to drive product adoption, retention, and revenue expansion. Requires 10+ years B2B SaaS experience including 5+ years leading post-sale functions, strong product-led growth expertise, and data-driven approach.
Own post-sales lifecycle and technical triage for strategic accounts running Salient's AI agents in regulated financial workflows. Review logs/prompts/evals to diagnose issues, deploy prompt changes, partner with engineers, and drive adoption, retention, and expansion while maintaining compliance standards.
Customer Success Manager responsible for assisting commercial contractors with BuildOps software implementation, support, troubleshooting, and training via phone, email, Zoom, and occasional on-site visits. Requires strong communication, problem-solving, and product expertise; bachelor's degree and EST hours required.
Partner Success Manager supporting multifamily real estate clients in NYC. Responsibilities include client training, onboarding, account management, presentations, driving revenue through product adoption, meeting quotas, and collecting feedback. Requires 3+ years in training or account management, strong presentation and networking skills, and familiarity with NYC multifamily.
Customer Success Manager responsible for post-sale engagement, retention, expansion, and driving value for large enterprise customers using Stripe's payments and billing products. Requires 6+ years client-facing experience, payments/fintech background, and strong executive relationship skills.
Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Manage high-value strategic agency partnerships (Holding Companies, GSIs, consulting firms) as the primary point of contact. Build executive relationships, drive adoption of AI search optimization platform, deliver QBRs, and enable partners to sell the product to their clients. Requires 5+ years CS/account management with deep agency experience.
Customer Success Manager responsible for strategic account management, driving NDR growth through upselling and optimization of Sigma's cloud analytics platform. Requires 7+ years in SaaS customer success with strong analytics/BI expertise including SQL and cloud data tools.
Serve as trusted advisor to a portfolio of MongoDB customers, driving adoption, retention, revenue realization, and advocacy through technical guidance, business reviews, and cross-functional coordination. Requires 5+ years in technical customer-facing roles with accountability for enterprise customer outcomes.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include customer onboarding, workflow optimization, building nurse advisor councils, defining success metrics, and evangelizing the product to reduce nursing documentation burden. Requires 5+ years RN experience (inpatient preferred), EHR familiarity, and Mountain/Pacific TZ location with 30% travel.
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Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include evaluating products, building customer relationships, optimizing nursing workflows, recruiting nurse advisors, and evangelizing capabilities to reduce clinical documentation burden. Requires 3+ years RN experience (inpatient preferred), EHR familiarity (Epic plus), and 30% travel.
Serve as the primary post-sales partner for strategic enterprise accounts at n8n. Own onboarding, adoption, QBRs, value realization, risk management, and expansion to drive ~120% NRR. Requires enterprise CS experience, technical fluency with APIs/integrations, commercial acumen, and strong cross-functional collaboration.
Founding Customer Success Manager responsible for building and scaling the global law school program at Harvey AI. Owns post-sales operations, product training, onboarding, portfolio reporting, CRM maintenance, and activation playbooks across all geographies while partnering with geo managers.
Founding Customer Success Manager for Harvey's global law school program. Build scaled post-sign partnership playbooks, own product training/onboarding/demos across 100+ schools, track portfolio-wide usage and health, and partner with geo managers and Legal Engineers to drive activation and program improvements.
Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.
Customer Success Manager specialized in Stripe's Radar fraud and disputes products. Drive adoption, mitigate risk, reduce fraud/dispute rates, and serve as domain expert partnering cross-functionally with merchants on payments health. Requires 5+ years enterprise experience including 2+ years in payments fraud/risk.
Own post-sale relationships for a portfolio of accounts at Findigs. Drive platform adoption, manage NRR/expansion, lead QBRs, monitor account health with AI tools, and serve as the voice of the customer to Product and Engineering teams. Requires 3+ years customer-facing SaaS experience, strong communication, technical aptitude, and AI proficiency.
Serve as the primary post-sales point of contact for Enterprise customers, driving onboarding, adoption, value realization, and renewals. Requires 3+ years in customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for onboarding, driving product adoption, and ensuring retention/growth for PandaDoc clients in a pooled, high-volume support model. Requires 2-3 years SaaS CS experience, strong communication, AI tool proficiency, and ability to identify upsell opportunities.
Customer Success Manager focused on partner retention, enablement, and growth for channel partners, resellers, and alliances. Drive NPS, revenue forecasting, renewals, QBRs, and mutual value through trusted advisory, product expertise, and ecosystem optimization in fintech/identity space. Requires 3-5 years partner-facing experience.
Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring the team; requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.
Customer Success Manager focused on higher education institutions. Manage university customer portfolio through implementation, training, adoption, renewals and expansion while acting as a trusted advisor to academic leaders.
Own the human-in-the-loop customer operations for an RL training data and evals platform. Resolve blockers, improve processes from feedback, and build lightweight systems as the implementation counterpart to GTM Engineers. Ideal for those with ops/consulting experience, strong judgment, and AI familiarity.
Own end-to-end customer outcomes for Notable's complex healthcare accounts as the post-sale executive partner. Drive adoption, value realization, governance, and growth by quarterbacking internal teams and advising C-suite leaders on operational and financial impact.
Manage strategic customer accounts at ZoomInfo by driving product adoption, delivering data-driven business reviews, conducting gap analysis, mitigating churn risk, and building executive relationships to maximize ROI and ensure renewals. Requires 8+ years SaaS customer success or account management experience with strategic accounts.
Pooled Customer Success Manager supporting SMB customers in a shared, task-oriented model. Handle round-robin cases for onboarding, escalations, renewals, and risk mitigation to drive retention (GRR/NRR) and adoption in a B2B SaaS environment. Requires 1+ years customer-facing experience, strong organization, and Salesforce proficiency.
Customer Success Manager supporting SMB accounts in healthcare verticals. Own retention, upsells, training, business reviews, and advocacy while collaborating cross-functionally to drive customer value and reduce churn.
Own a portfolio of enterprise and high-ARR accounts as the primary point of contact and trusted advisor. Drive product adoption, retention, expansion, and upsell while building executive relationships and mentoring junior team members. Requires 7+ years managing complex SaaS accounts.
Own a book of independent retail clients (paint, hardware, farm & feed stores) post-implementation at Rundoo. Drive retention, adoption, value realization, and QBRs/renewals while turning client feedback into product signals in a startup CS role.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts. Drive retention, expansion, and measurable business outcomes through analytics, executive stakeholder management, process improvement, and product feedback.
Manage a portfolio of enterprise customers for BuildOps, driving platform adoption, value realization, retention, and expansion through success planning, business reviews, risk management, and cross-functional coordination. Requires 3+ years in customer success or account management, REST API experience, strong communication and organizational skills, and a bachelor's degree.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts at Alloy.ai. Drive retention, expansion, and measurable business outcomes through analytics, value reviews, process improvement, and executive stakeholder engagement in the CPG/supply chain space.
Technical Partner Success Manager at Verneek, an early-stage deep-tech AI startup. Oversee strategic business development, gather partner feedback, optimize operations, and liaise between executives, technologists, and end users. Requires 7+ years in business/operations/executive roles, MBA, technical bachelor's, and AI/tech knowledge.
Lead client onboarding, training, adoption, and transformation for K1X's AI-powered K-1 data platform. Requires 3+ years in tax/tech enablement roles with strong project management and tax workflow expertise.
Lead and scale a 50+ person Customer Success and Professional Services team for a healthcare SaaS platform. Drive operational excellence using AI/automation, own the customer lifecycle from onboarding to retention, and partner cross-functionally to improve CSAT, efficiency, and scalability.
Own post-sale technical success for enterprise partners at Bland AI, driving onboarding, go-live, adoption, ROI measurement, renewals, and expansion for voice AI platform deployments. Requires 5+ years in technical partner/customer success roles with strong API/integration fluency and self-directed execution.
Own post-sales relationships for major Public Sector financial accounts at Socure. Drive renewals, expansions, upsells, onboarding, and strategic account planning while acting as a trusted advisor and escalation point.
Senior Client Success Manager owns strategic employer client relationships for Virta Health's metabolic disease reversal programs. Drives retention, satisfaction, renewals, and expansion through data-driven business reviews, consultative advising, and cross-functional collaboration.
Lead the 40-person Customer Experience team at onX to deliver world-class support as a product differentiator. Develop CX strategy with AI/automation, embed customer insights into Product and Engineering roadmaps, and build scalable operations in a high-growth consumer tech company.
Serve as trusted partner to Lumos's largest enterprise customers, driving onboarding, adoption, expansion, renewals, and retention for the Autonomous Identity Platform while influencing product roadmap with customer insights.
Client Care Advisor guiding families through senior care decisions via consultative sales, needs assessments, service onboarding, and ongoing relationship management/reassessments to drive conversions, satisfaction, and retention. Requires 1+ years consultative client-facing experience, strong outcomes ownership, and ~75% field travel in the SF area.
Customer Success Manager focused on agency partners for an AI search visibility platform. Manage relationships, drive adoption and value, deliver strategic recommendations and QBRs, and help agencies sell the product to their clients. Requires 2+ years CS/account management with agency experience.
Serve as the strategic post-sales partner and primary point of contact for major financial services customers. Drive business outcomes, build executive relationships, lead success planning and executive reviews, and ensure measurable value realization from Chainguard's secure open source solutions.
Serve as the primary post-sales point of contact for Federal customers, driving onboarding, adoption, value realization, and renewals while collaborating with internal teams to resolve issues and advocate for customer needs. Requires 5+ years in public sector customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for post-sales customer onboarding, adoption, value realization, and retention for enterprise accounts. Requires 2+ years customer-facing experience, domain knowledge in security/DevSecOps/containers, and proactive ownership of customer outcomes.
Lead and scale Parafin's customer experience function for small businesses across partner platforms like DoorDash and Amazon. Own CX strategy, AI/automation, team building, KPIs, and cross-functional partnerships to deliver white-labeled support at scale. Requires 10+ years CX experience including 5+ years leading managers.
Customer Success Manager responsible for driving retention, expansion, and value realization for Okta's commercial customers by building C-level relationships, executing success plans, and acting as a trusted advisor on identity and security solutions.
Lead customer growth function at Absorb LMS, overseeing education, marketing, adoption, and advocacy programs via Absorb Academy to drive product adoption, retention, and revenue expansion. Requires 10+ years B2B SaaS experience including 5+ years leading post-sale functions, strong product-led growth expertise, and data-driven approach.
Own post-sales lifecycle and technical triage for strategic accounts running Salient's AI agents in regulated financial workflows. Review logs/prompts/evals to diagnose issues, deploy prompt changes, partner with engineers, and drive adoption, retention, and expansion while maintaining compliance standards.
Customer Success Manager responsible for assisting commercial contractors with BuildOps software implementation, support, troubleshooting, and training via phone, email, Zoom, and occasional on-site visits. Requires strong communication, problem-solving, and product expertise; bachelor's degree and EST hours required.
Partner Success Manager supporting multifamily real estate clients in NYC. Responsibilities include client training, onboarding, account management, presentations, driving revenue through product adoption, meeting quotas, and collecting feedback. Requires 3+ years in training or account management, strong presentation and networking skills, and familiarity with NYC multifamily.
Customer Success Manager responsible for post-sale engagement, retention, expansion, and driving value for large enterprise customers using Stripe's payments and billing products. Requires 6+ years client-facing experience, payments/fintech background, and strong executive relationship skills.