Customer Success Manager, Beneficial Deployments - Life Sciences
Manage strategic life sciences accounts and scalable customer programs that drive adoption, optimization, and safe deployment of Anthropic’s AI products. The role requires 6+ years in customer success, technical account management, or solutions engineering, plus life sciences research experience and technical fluency.
About the job
Responsibilities
- Build strategic relationships with research leaders, principal investigators, program directors, and IT teams across life sciences organizations.
- Guide adoption, usage optimization, expanded use cases, and change management for Anthropic products, including the API, Claude for Enterprise, Claude Code, and Claude for Life Sciences.
- Develop Train the Trainer programs, Centers of Excellence, playbooks, templates, and customer health metrics.
- Design and run webinars, hackathons, build days, cohort-based onboarding, office hours, and researcher communities.
- Guide partners through SSO, provisioning, workspace configuration, and data-handling considerations involving HIPAA, IRB, and institutional policies.
- Quantify research productivity, time-to-insight, program effectiveness, cost savings, and mission impact; collaborate with Marketing on success stories and reference accounts.
Requirements
- 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
- 3+ years of experience in life sciences research and experience working with research institutions, biotech, pharma, foundations, or nonprofit research organizations.
- Understanding of scientific research practices, funding, governance, industry regulations, risk, and compliance.
- Experience supporting both consumption-based and seat-based business models.
- Experience managing strategic accounts while delivering one-to-many customer programs.
- Data-driven, AI-first approach to customer engagement and workflow automation.
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
- Ability to explain and demonstrate technical products to scientists, computational researchers, and institutional leaders.
- Strategic, collaborative, and hands-on approach to identifying expansion opportunities and driving scientific impact.
- Bachelor's degree or equivalent combination of education, training, and experience.
Nice to Have
- Familiarity with scientific data types, research workflows, or bioinformatics tooling.
Compensation
- Annual compensation range: $200,000–$265,000 USD. For sales roles, this range represents on-target earnings, including base salary and target commissions or bonuses.
Skills
Customer Success, Technical Account Management, Solutions Engineering, Life Sciences, AI/ML, API Integrations, Software Implementation, Change Management, SSO, Data Governance, HIPAA, Irb, Bioinformatics, Claude Code, Claude For Enterprise
Similar jobs
Customer Success jobs
Anthropic
New York, NY
Drives enterprise AI adoption and measurable value across complex industry customers, serving as a strategic and technically fluent advisor. The role requires 6+ years in Customer Success, Technical Account Management, or Solutions Engineering, with experience in enterprise accounts and consumption- and seat-based products.
Anthropic
Boston, MALeads strategic customer relationships and enterprise-wide adoption of Anthropic’s AI products for a major technology account. The role requires 8+ years of relevant experience, executive-level stakeholder management, technical AI/ML fluency, and a bachelor’s degree or equivalent experience.
Anthropic
San Francisco, CADrives enterprise AI adoption and measurable customer value across systems integrator accounts, serving as a strategic and technically fluent advisor. The role requires 6+ years in Customer Success, Technical Account Management, or Solutions Engineering, plus experience with AI/ML, APIs, and consumption- and seat-based products.
Anthropic
San Francisco, CADrives enterprise AI adoption, usage growth, and measurable business value for Financial Services customers using Anthropic products. The role requires 6+ years in Customer Success, Technical Account Management, or Solutions Engineering, strong FSI expertise, technical fluency, and a bachelor's degree or equivalent experience.
Docker
United StatesServes as a trusted post-sales technical advisor for strategic customers, driving Docker adoption, value realization, and long-term success. Requires 4+ years in a customer-facing technical role and expertise in Docker, Kubernetes, CI/CD, infrastructure as code, and cloud-native practices.