Customer Success Manager, GSI

Responsibilities

• Build trusting, strategic relationships with key customer decision makers to understand their business objectives and identify optimization and expansion opportunities.
• Become an expert in Anthropic products across the API, Claude Code, and Claude for Enterprise, guiding customers toward appropriate solutions and best practices.
• Drive usage planning across consumption-based and seat-based products, connecting adoption to realized customer value.
• Monitor usage patterns, identify optimization opportunities, and address underutilization.
• Serve as a thought partner by socializing the product roadmap, increasing awareness of new products, and engaging Product PMs.
• Document and quantify customer value through business outcomes, ROI, and impact metrics.
• Identify new use cases and lines of business, partnering with customers and Sales to expand Claude adoption.
• Develop and execute change-management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
• Own the customer experience across the lifecycle through account and success plans, Quarterly Business Reviews, and primary customer communication.
• Develop scalable engagement strategies and playbooks for the Industry portfolio.

Requirements and Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with enterprises in Systems Integrator industries.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience working with developers, product managers, executives, and end users.
• Experience driving success across consumption-based and seat-based business models.
• Strategic mindset with the ability to identify growth opportunities and create expansion plans.
• Proven experience managing an account portfolio, maintaining relationships, and driving measurable outcomes.
• Strong cross-functional collaboration skills and a customer-focused approach.
• Passion for AI and responsible development of advanced systems.
• Bachelor's degree or an equivalent combination of education, training, and experience.
• Relevant field of study demonstrated through coursework, training, or professional experience.

Compensation

• Annual compensation range: $200,000–$265,000 USD.
• For sales roles, the range represents On-Target Earnings and includes target commissions or bonuses and annual base salary.
• Anthropic currently expects staff to work from one of its offices at least 25% of the time; some roles may require more office time.
• Visa sponsorship may be available depending on the role and candidate.