Customer Success Manager, Industries

Responsibilities

• Build trusting, strategic relationships with key customer decision-makers to understand business objectives and identify optimization and expansion opportunities.
• Become an expert in Anthropic products, including the API, Claude Code, and Claude for Enterprise, and guide customers on appropriate solutions and best practices.
• Drive usage planning across consumption-based and seat-based products, connecting adoption to realized customer value.
• Monitor usage patterns, identify optimization opportunities, and proactively address underutilization.
• Communicate product roadmaps, raise awareness of new products, and engage Product Managers as needed.
• Document and quantify customer value through business outcomes, ROI, and impact metrics.
• Identify new use cases and lines of business, partnering with customers and Sales to expand Claude adoption.
• Develop and execute change-management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
• Own the customer experience across the lifecycle through account and success plans, Quarterly Business Reviews, and customer advocacy.
• Develop scalable engagement strategies and playbooks for the Industry portfolio.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with enterprise customers in telecommunications, media, retail, industrial, or business-services environments.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience supporting both consumption-based and seat-based business models.
• Strategic mindset with the ability to identify growth opportunities and translate them into expansion plans.
• Proven ability to manage a portfolio of accounts, build strong relationships, and drive measurable outcomes.
• Strong cross-functional collaboration skills and a customer-focused approach.
• Passion for AI and responsible development of advanced systems.
• Bachelor's degree or equivalent combination of education, training, and experience.

Compensation

• Annual compensation range: $200,000–$265,000 USD.
• For sales roles, compensation ranges may include base salary and target commissions or bonuses; this role's listed range is provided as annual salary.