Customer Success Manager, Growth
Manage relationships with mid-market customers, lead onboarding and training, expand product adoption, and advocate for customer needs. Requires 3+ years in a technical customer-facing SaaS role and strong communication and organizational skills.
About the job
Responsibilities
- Manage relationships with key stakeholders at mid-market customers and serve as the primary contact for inquiries, concerns, and feedback.
- Develop product expertise and help customers use Linear to achieve business outcomes.
- Lead customer onboarding and training on Linear features and best practices.
- Expand product usage and adoption within customer accounts.
- Advocate for customer needs internally and collaborate with product, sales, and support teams to address challenges and drive product improvements.
Requirements
- 3+ years of relevant experience in a technical customer-facing role.
- Experience with SaaS and startups.
- Ability to work effectively in a fast-paced, flexible environment.
- Strong organizational and time-management skills, with the ability to manage multiple priorities.
- Excellent verbal and written communication skills, including the ability to explain complex concepts clearly.
Nice to Have
- Experience working with product and engineering teams.
- Experience with developer tools.
Compensation and Benefits
- Competitive salary and equity.
- Employee-friendly equity terms, including early exercise and extended exercise options.
- Home-office setup stipend.
- Paid lunch and coffee during workdays.
- Remote work with no required office commute.
- Paid coworking space or office desk.
- Health, dental, and vision insurance in the United States.
- Regular team events and offsites.
- Five weeks of paid vacation.
- Four months of paid parental leave.
Skills
SaaS, Customer Onboarding, Customer Training, Product Adoption, Customer Relationship Management, Written Communication, Verbal Communication, Time Management, Developer Tools
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