Founding Customer Success Manager
Build Bolter’s customer success function from scratch by onboarding operators, translating their business processes into automated blueprints, driving retention, and shaping the product through customer feedback. Requires 5+ years in customer-facing work, strong process-mapping ability, AI fluency, and excellent communication.
About the job
Responsibilities
- Run one-to-one onboarding sessions for batches of operators, ensuring each customer leaves with a working automation.
- Work with customers to map business processes into blueprints, including steps, exceptions, and sign-offs.
- Drive retention and customer value through check-ins, reactivation, recurring workflows, and team expansion.
- Capture, synthesize, and communicate customer feedback to the product team.
- Build onboarding playbooks, health metrics, and a scalable customer engagement model.
- Help hire and develop the future customer success team.
Requirements
- 5+ years of experience in customer success, account management, onboarding, consulting, or a similar customer-facing role.
- Experience with fast-scaling technology startups is preferred.
- Ability to translate complex business processes into clear, structured workflows.
- Fluency with AI tools and interest in agent-driven workflows.
- Patience and warmth when working with non-technical users.
- Strong written and spoken English.
Nice-to-haves
- Other European languages.
Skills
Customer Success, Account Management, Onboarding, Consulting, AI Tools, Workflow Automation, Process Mapping, Customer Retention, Customer Feedback, Health Metrics, Playbook Development
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