Event Travel Manager

Responsibilities

• Serve as the primary client liaison for the Event Travel Department and provide personalized travel support across the United States.
• Help travelers resolve issues before, during, and after travel, including cancellations, changes, and updates to hotel, flight, car, and rail bookings.
• Provide accurate fare information for travel bookings.
• Collaborate with client contacts to understand and achieve program objectives and identify critical success factors.
• Maintain project documentation, including service agreements and SLAs, to ensure policy and contract compliance.
• Troubleshoot traveler issues using agent tools and available resources.
• Coordinate program planning from the post-sale stage through final billing.
• Participate in team meetings and stay current on product launches, industry updates, and team initiatives.
• Develop travel-industry and platform knowledge; support the Team Lead.

Requirements

• 1–3 years of group travel planning experience preferred.
• 4+ years of GDS experience preferred, including Sabre; Amadeus and NDC experience preferred.
• Experience with PNR building and ticketing.
• Navan TravelXen knowledge and strong understanding of travel bookings preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Google Workspace.
• Technical aptitude and ability to learn new technology.
• Experience conducting client-facing video calls for setup and project management.
• Familiarity with Slack and internal communication tools.
• Ability to multitask, resolve urgent matters efficiently, and troubleshoot customer inquiries independently.
• Strong customer service skills and a record of positive CSAT outcomes.
• Experience building and maintaining relationships with clients and Account Managers/Account Executives.
• Empathetic, professional, reliable, and flexible, including willingness to work early mornings, late evenings, and weekends.
• Interest in travel and basic knowledge of world geography.
• Ability to adapt and thrive in a hyper-growth environment.

Compensation

• Annual pay range: $68,000–$72,000 USD.