Gusto

Leads full-stack development of Gusto’s signup-to-activation experience, inventing measurable onboarding improvements and AI-enabled product flows. Requires 10+ years of software engineering experience, strong product judgment, technical leadership, and versatility across frontend, backend, and data.

Own and grow strategic consumer fintech partnerships, driving partner performance, product expansion, negotiations, and cross-functional execution. Requires 6+ years of professional experience, including 3+ years in fintech or platform partnerships and expertise in complex financial-services relationships.

Owns paid social strategy, execution, experimentation, and multi-million-dollar budgets across the full funnel, with accountability for pipeline and revenue. Requires 7+ years of performance marketing experience, deep platform expertise, strong analytics, and practical AI workflow fluency.

Build and govern CX data pipelines, models, dashboards, and analytical frameworks while partnering with business and technical leaders. The role requires 3+ years in analytics, data engineering, or governance, plus strong SQL, Python, statistical, data modeling, and AI-assisted analytics experience.

Provides dedicated, expert payroll and benefits support to a portfolio of high-value customers while driving retention, education, and cross-functional solutions. Requires substantial customer experience, payroll and account management expertise, strong communication, and AI fluency.

Manages strategic accounting-firm partnerships for Gusto Pro, driving retention, adoption, renewals, upsells, and new partner growth. Requires 5+ years in partner or sales roles, complex contract negotiation experience, accounting-firm expertise, and strong CRM and AI workflow proficiency.

Leads go-to-market operating rhythms, strategic planning, performance initiatives, and cross-functional programs, including AI-enabled automation. Requires 5+ years in business or GTM operations, consulting, program management, product management, or related disciplines, plus strong analytical and leadership skills.

Leads the design, operation, and scaling of compensation programs, including annual cycles, market benchmarking, pay equity, compliance, and executive advising. Requires 8+ years of compensation or related analytical experience, strong systems and data skills, and experience with automation and compensation survey methodologies.

Processes customer payroll tax payments and filings, resolves operational issues, collaborates with tax agencies and internal teams, and improves scalable workflows. Requires at least one year of operations or payroll experience, strong organization and communication, Excel knowledge, and an improvement-oriented customer-service mindset.

Leads quantitative UX research for high-stakes product and AI investment decisions, developing measurement frameworks, scaled usability studies, and customer segmentation. Requires 8+ years of experience, executive influence, strong statistical expertise, and proficiency in SQL and Python.

Lead configuration, optimization, reporting, and support for Workday HCM, Payroll, and related modules to power HR and payroll processes at Gusto. Requires 5-7 years of hands-on Workday experience, advanced knowledge of security, business processes, and reporting, plus a bachelor's degree.

Leads design, facilitation, analytics, and stakeholder management for complex CX learning programs. Requires 5+ years of L&D experience, strong coaching and program-management skills, data-driven decision-making, and experience delivering AI-enabled learning solutions.

Leads and grows a product design team spanning consumer and business banking products, balancing people leadership with hands-on design quality. Requires 10+ years of product design experience, 4+ years managing designers, and experience with financial products and regulated environments.

Lead AV Engineer owning multi-site audiovisual standards, infrastructure, event production, and the Zoom-to-Google Meet migration. The role requires 8+ years of AV engineering experience, deep control/audio/video expertise, and strong live-event and vendor leadership.

Owns reusable patterns, standards, and tooling for production agentic service workflows, guiding platform priorities, automation measurement, and quality governance. Requires 8+ years in operations, product, or AI, hands-on agentic workflow experience, and strong LLM, metrics, and cross-functional influence skills.

Leads Gusto’s regulated Risk & Money Services organization, overseeing fraud and payment risk, BSA/AML response, Reg E disputes, collections, and consumer money operations. The role builds scalable governance, controls, metrics, and operational infrastructure while partnering with product, engineering, compliance, legal, banks, regulators, and auditors.

Generates and qualifies sales opportunities through high-volume, multichannel outbound prospecting, then partners with Account Executives to build pipeline. Requires at least one year of sales or prospecting experience, strong communication skills, CRM expertise, and practical AI fluency.

Supports small business owners through payroll and HR onboarding while diagnosing tax and compliance issues, managing customer interactions, and identifying expansion opportunities. The role requires at least one year of high-volume sales or customer service experience plus consultative communication and practical AI use.

Senior individual contributor designing brand and motion work across launches, campaigns, events, and digital channels. Requires 6+ years of experience, strong visual design judgment, motion expertise, and the ability to direct AI-assisted creative production.

Staff Data Scientist on the Risk team driving experimentation, statistical inference, and causal analysis to inform strategic decisions. Requires 7-10 years of DS experience, strong SQL/Python, and proven impact influencing leadership.

Build and scale Gusto’s Payments platform, designing fault-tolerant distributed systems and guiding large technical projects end to end. The role requires 7+ years of experience, strong architectural judgment, and expertise with production software; payments or accounting experience is preferred.

Quota-carrying Account Executive responsible for selling PEO solutions through net-new prospecting and existing-customer conversion. The role requires 4+ years of closing sales experience, preferably in PEO, HCM, or benefits, along with full-cycle selling, Salesforce proficiency, and AI-enabled workflows.

Leads and develops the Money Movement engineering team, overseeing scalable, compliant payment infrastructure, payment-rail expansion, and modernization into a standalone service. Requires 8+ years of programming experience, 3+ years managing engineers, payments-platform leadership, and hands-on technical involvement.

Leads the design and operation of an in-house carrying broker-dealer, including money movement, trade clearing, reconciliations, controls, and regulatory reporting. Requires 10+ years in financial operations or related fintech roles, broker-dealer licensing, and experience leading teams or projects.

The Senior GRC Analyst will manage security governance, risk, and compliance programs, including SOC 2 controls, risk assessments, vendor reviews, audits, and data governance. The role requires 8+ years of GRC experience, a bachelor’s degree, and familiarity with compliance platforms and SaaS environments.

Leads the design and delivery of scalable Tax Credits products, mentors engineers, and drives complex, cross-functional initiatives. Requires 8+ years of software development experience, strong Ruby on Rails and JavaScript/React expertise, and experience applying AI tools to development and testing.

Provides phone, email, and chat support for small-business health benefits customers, resolving complex inquiries and advocating for customers. Requires at least two years of relevant customer-facing experience, including one year in benefits, plus strong communication and problem-solving skills.

Build and scale AI-powered workflows, integrations, and evaluation frameworks for Gusto’s revenue organization. The role requires experience in Revenue Operations, Business Operations, Product, or an AI-focused company, plus GTM systems expertise and strong cross-functional program execution.

Build and own full-stack services and APIs that enable businesses to offer and manage 401(k) plans. The role requires 8+ years of software engineering experience, strong backend and frontend expertise, and the ability to lead cross-functional delivery and production operations.

Leads experimentation-focused product marketing, shaping positioning, segmentation, pricing, and go-to-market motions for emerging products. The role combines strategic planning, hands-on execution, cross-functional alignment, and AI-enabled growth experimentation.

Leads enterprise People Operations transformation while overseeing HRIS Operations and People Services. The role requires 10+ years in people or process operations, experience leading managers, HR technology expertise, and strong operational excellence and stakeholder-management skills.

Leads the team and platform responsible for Gusto’s agentic coding environments, AI code review, and supporting CI and security infrastructure. The role requires substantial engineering leadership experience, hands-on use of agentic coding tools, vendor-contract ownership, and strong judgment on AI autonomy, risk, and infrastructure spending.

Staff Software Engineer responsible for building scalable Salesforce Apex solutions and reliable production systems supporting Sales and CX teams. Requires 6+ years of software engineering experience, 4+ years on Salesforce, platform architecture expertise, and daily use of AI coding assistants.

Guides employers through end-to-end 401(k) automation onboarding, coordinating plan details, provider communications, testing, compliance, and go-live readiness. The role requires at least three years of experience, strong account management and communication skills, data-driven execution, and comfort with AI and automation tools.

Provides Tier 2 phone and email support for complex 401(k) participant and IRA inquiries, managing sensitive cases and identifying trends for cross-functional improvements. Requires 2+ years in customer care, customer success, relationship management, or FinTech and strong communication, prioritization, and CRM skills.

The Conversion Operations Associate manages retirement plan data transfers, asset allocations, reconciliations, and participant loan setup to ensure accurate go-live execution. The role requires 3+ years in retirement or financial operations, advanced Excel skills, and strong analytical attention to detail.

Provides phone and email support to Gusto 401(k) plan sponsors and employers, resolving issues and surfacing customer insights. Requires at least two years of customer service experience, strong communication and problem-solving skills, and proficiency with customer-experience platforms.

Build and operate an AI-powered governance system for Benefits Labs, managing intake, pilots, measurement, and leadership recommendations. The role requires 4+ years in operations, program management, or business operations, plus hands-on experience building AI agents, automations, or multi-step workflows.

Leads the AI Platform organization, setting technical strategy for production AI agents and the shared platform used across the company. Requires 12+ years of engineering experience, including leadership through managers and strong expertise in agent architecture, evaluation, reliability, and guardrails.

Own and scale IT general controls, access governance, segregation of duties, and audit readiness across enterprise applications. The role combines SOX expertise with AI-enabled continuous controls monitoring and requires 10+ years of controls, audit, or enterprise governance experience.

Partners with Product Management and Product Design leaders on performance, organizational change, talent programs, employee relations, and workforce insights. The role requires 10+ years of People Partner or HRBP experience in high-growth technology organizations, strong execution, judgment, and data fluency.

Build and launch scalable, AI-powered Business Insurance products from design through production, while partnering cross-functionally and mentoring engineers. The role requires 8+ years of software development experience, strong platform and application engineering skills, and experience delivering customer-facing products at scale.

Leads and develops a product-focused data science team while partnering with cross-functional leaders to shape growth strategy, measurement, experimentation, and AI-powered product development. Requires 10+ years in data science or related fields, including 4+ years managing data science teams.

Designs and evolves Gusto’s Workbench product design system, including components, tokens, documentation, and AI-assisted tooling. The role requires extensive product design and design-systems experience, strong technical collaboration, Figma expertise, and fluency with AI workflows.

Build and scale Otto, Gusto’s production AI agent for support advocates, spanning the LLM runtime, tool/action layer, backend, frontend, and evaluation systems. The role requires 8+ years of software engineering experience, production agentic-system expertise, strong full-stack ability, and mentoring skills.

The Senior Data Engineer will build scalable pipelines, ETL workflows, and data products while partnering with analytics, product, and engineering teams. The role requires 8–10+ years of experience, strong SQL and programming skills, cloud data-platform expertise, and a focus on reliability, quality, and automation.

Build and scale Gusto’s machine learning and AI platform, including MLOps pipelines, model deployment frameworks, infrastructure, and observability. The role requires 5+ years of software engineering experience, proficiency in Python, Ruby, or Java, and experience with ML lifecycle infrastructure and cloud platforms.

Plans and scales AI-enabled workforce forecasting, capacity planning, and operational workflows for high-volume customer experience teams. Requires 7+ years of capacity-planning and forecasting experience, strong analytics and data-pipeline skills, and the ability to lead cross-functional initiatives.

Leads UX vision and hands-on product design across Gusto’s Money and Risk domains, shaping trustworthy AI-first financial experiences and scalable design patterns. Requires 10+ years of product design experience, high-stakes product expertise, portfolio-level strategy, and strong cross-functional influence.

Build and scale customer-facing Time and Scheduling products across frontend and backend systems, while shaping product direction and mentoring engineers. The role requires 8+ years of software development experience, large-scale engineering ownership, and experience with Ruby on Rails, JavaScript, and React.