San Francisco, CA
Payroll and HR platform for small businesses
Gusto builds an all-in-one platform for payroll, benefits, HR, and compliance. It serves over 400,000 small and medium businesses nationwide, automating complex tasks. This enables owners to focus on growth while ensuring accurate pay and expert support.
Resolve payroll tax notices for small businesses by researching discrepancies, communicating with tax agencies, and advocating for customers. Requires 3-5 years payroll experience, strong analytical and communication skills, and AI fluency.
Staff full-stack engineer on Gusto's Benefits Renewals team, owning the full product lifecycle for renewal workflows that help small businesses stay compliant with health benefits. Requires 8+ years experience driving complex cross-functional projects, AI fluency, and mentoring in a large Ruby/Rails + React codebase.
Lead a team of 10-15 licensed benefits advisors focused on small group health insurance renewals for Gusto customers. Drive retention, revenue growth, operational excellence, and AI adoption while coaching advisors to deliver exceptional customer experiences.
Embedded Product Counsel providing legal support and compliance guidance for Gusto's HR Apps portfolio (handbooks, onboarding, leaves, etc.). Requires 5+ years experience with deep employment law expertise, JD, and bar membership; product counseling and AI tool usage preferred.
Lead a team of sales professionals to introduce Gusto's 401(k) retirement benefits to existing customers. Close inbound deals through consultative selling, relationship building, and pipeline management while meeting sales targets. Requires 18+ months closing experience and CRM proficiency.
Senior Staff iOS Platform Engineer responsible for architecting, building, and scaling Gusto's iOS app, foundational services, and mobile infrastructure. Requires 12+ years mobile engineering experience with deep Swift/iOS expertise, platform-level development, and cross-functional collaboration.
Lead the Sales Analytics team at Gusto to rebuild data foundations, evolve forecasting with causal inference and advanced methods, drive revenue insights, and shift the team toward strategic statistical thinking in an AI-first environment. Requires 10+ years data science experience including 4+ years leading teams, deep Salesforce and SaaS revenue domain expertise, and hands-on technical skills.
Staff full-stack engineer building compliant HR guidance, documentation, and AI agents/tools to scale HR support for small businesses at Gusto. Requires 8+ years experience owning complex, cross-functional projects end-to-end, with Ruby/Rails, React, and agentic AI tool proficiency.
Senior Sales Operations Analyst supporting Gusto's Health Insurance sales team of 80+ reps. Build reports, dashboards, forecasts, AI-powered tools, and processes to drive sales efficiency, pipeline health, and productivity in a fast-paced SaaS environment.
Execution-focused Marketing Programs Specialist using AI as default tool to run acquisition campaigns, events, nurtures, client communications, product release comms, and lifecycle programs for Symmetry (Gusto subsidiary). Supports Demand Gen and Product Marketing teams with logistics and multi-channel distribution. Requires 2+ years B2B marketing experience.
Lead a team of three designers for Gusto's Unified Service Platform, setting the vision for AI-native service design. As a player-coach, co-lead product strategy with PM/Eng/Data peers, drive hands-on design of complex flows, and champion AI fluency while growing the team in a B2B SaaS environment.
Build and scale core Canadian payroll capabilities from scratch on Gusto’s Ruby on Rails platform. Design backend services for calculations, compliance and remittances; expose via GraphQL; own complex domains end-to-end as technical partner to Product/Compliance teams. Requires 8+ years backend experience and AI tool fluency.
Senior Performance Marketing Manager owning paid social strategy and execution across Meta, LinkedIn, TikTok and more. Responsible for full-funnel campaigns, multi-million dollar budgets, channel experimentation, creative testing, AI-powered workflows, and driving pipeline/revenue for Gusto's demand generation.
Senior Staff engineer owning end-to-end signup-to-activation onboarding at Gusto. Build and prototype AI-powered 0-to-1 customer experiences across web, SMS, and AI assistants to drive measurable activation growth. Requires 10+ years full-stack experience, product mindset, and founder-like ownership.
Own the definition and delivery of Gusto's vulnerability management and security operations programs. Drive centralized vulnerability scorecard, expand detection coverage, harden SDLC, and deliver security metrics while using AI plugins to accelerate delivery across Security, Infrastructure, and GRC teams.
Technical Tax Support Specialist resolving complex payroll tax filing and payment issues for customers and agencies via phone/email. Requires 1-2 years tax support experience, deep payroll tax knowledge, strong communication, and AI fluency.
Staff full-stack engineer building greenfield PEO Benefits systems at Gusto, including benefits shopping flows, carrier integrations, and AI-automated support tools. Requires 8+ years experience owning complex, cross-functional projects end-to-end at scale, plus strong mentoring and AI fluency.
Senior Product Manager owning strategy, automation, and AI-enabled systems for Gusto's Tax Payments & Filings. Build internal tooling for Operations and Compliance teams in a highly regulated domain, partnering closely with Engineering to scale compliance ahead of regulatory and business growth.
Principal Product Operations Manager driving strategy at the intersection of Product and Customer Experience at Gusto. Own CX strategy for new launches, lead AI-powered service design and workflows, map service blueprints, and deliver cross-functional initiatives that scale service alongside product.
Staff Engineer on Gusto's Business Money team building and scaling financial products (Bill Pay, Invoicing, Expenses, Cash Flow tools) for small businesses. Requires 8+ years experience, technical leadership, large-scale systems expertise, and strong AI tool adoption.
Legal Operations Manager owning systems, tools, processes, and AI solutions for Gusto's Legal & Compliance team. Requires 5+ years legal ops experience at high-growth tech companies, expertise with legal tech stack and AI tools, budgeting, outside counsel management, and metrics.
Benefits Care Advocate handling complex customer inquiries via phone, email, and chat for Gusto's small business payroll and benefits platform. Requires 2+ years customer service experience including 1+ year in benefits, strong communication, problem-solving, and comfort with multiple tech tools in a fast-paced call center environment.
Product manager owning the AI-first roadmap and delivery of enterprise legal and compliance technology at Gusto. Reimagine legal workflows with generative AI, agents, RAG, and MCPs across CLM, matter management, GRC and related platforms while ensuring security, privilege protection, and compliance.
IT Applications Support Analyst responsible for day-to-day support, configuration, incident management, and AI/automation improvements for Gusto's Billing, Order-to-Cash, and Cash Reconciliation systems (Zuora, NetSuite). Requires 8+ years finance apps support experience, SQL, and strong O2C knowledge.
Own and scale Gusto's VC & PE investor ecosystem partnerships through programmatic motions, portfolio programs, and cross-functional strategy. Requires 10+ years in partnerships or venture programs with deep ecosystem familiarity.
Implementation Specialist managing end-to-end onboarding and conversions for 401(k) plans on the Gusto platform. Requires 4+ years experience, strong client-facing skills, and deep knowledge of SaaS/Finance/Retirement plans to guide sponsors through complex processes.
Staff Software Engineer building full-stack tax experiences at Gusto. Design, implement, and scale delightful onboarding, payments, and filing flows for payroll/tax compliance using React, TypeScript, and Ruby on Rails. Mentor engineers, drive roadmap, and apply AI to simplify complex tax workflows.
Senior Manager owning end-to-end design, prototyping, deployment and iteration of AI-powered agentic service workflows at Gusto. Requires 8+ years experience including 2+ years with agentic systems, strong LLM fluency, multi-agent orchestration, HITL design, and cross-functional influence with Legal/Compliance.
Lead compliance for Gusto's financial services products including lending, payments, deposits, and embedded finance. Partner with Product, Engineering, and business teams to build scalable AI-enabled compliance programs, manage regulatory change, and ensure adherence to consumer protection laws.
Senior Staff Engineer guiding end-to-end projects on Gusto's Tax platform, scaling Ruby/Rails and TypeScript/React systems, building AI guardrails for compliance, driving technical strategy, and mentoring teams in a regulated domain. Requires 10+ years experience with distributed systems and complex problem solving.
Serve as People Business Partner/HRBP for Gusto's Engineering, Data Science, and Security/IT teams. Drive performance management, org design, talent programs, data synthesis, and change execution while partnering with technical leaders.
Senior People Partner Lead embedded with Gusto's Customer Experience organization. Manage a small team of People Partners while partnering with CX VPs on org design, talent strategy, performance, and end-to-end execution of People programs. Requires 10+ years HRBP experience in operational/customer-facing environments, strong execution bias, and people management skills.
Payment Operations Analyst owning end-to-end payment workflows (ACH, exceptions, reconciliation) at a fintech. Investigate issues, partner with Engineering/Product on improvements, work with bank partners, and use AI to drive efficiency. Requires 3+ years in payments/banking ops and knowledge of payment rails.
Lead architecture and delivery of Gusto’s Commerce Platform systems for pricing, packaging, subscriptions, and entitlements. Own large-scale backend platform projects, mentor engineers, and partner cross-functionally to drive adoption and business impact.
Seasoned full-stack engineer building and scaling Gusto's customer-facing products (Payroll, Benefits, HR). Owns features end-to-end, mentors engineers, and drives large-scale technical initiatives with AI fluency.
Technical lead for Gusto's Money Group, guiding architecture and service migrations for financial infrastructure including payments, lending, and accounts. Requires 10+ years experience building regulated financial systems at scale.
Owns execution, testing, surveillance, and day-to-day management of compliance programs for Gusto's RIA and BD entities. Requires 5+ years experience at a FINRA-registered broker-dealer and SEC-registered investment adviser, plus active SIE, Series 7, and Series 24 licenses.
Staff Engineer building and shipping LLM-powered retirement features end-to-end. Owns architecture decisions, integrates models, and collaborates closely with product and design.
Seasoned full-stack engineer to lead AI-powered customer acquisition, onboarding, and lifecycle engagement on the Growth team. Own AI Voice Agent and LLM-powered email systems with measurable business impact.
Senior Revenue Accountant owning end-to-end revenue recognition for Gusto's Retirement segment (401K SaaS, IRA, AUM fees) while supporting new products. Requires 5+ years accounting experience with 3+ years in revenue accounting, strong ASC 606 knowledge, and automation-building experience.
Own the full strategy, operations, and multi-year investment thesis for Gusto's Accountant Partner Program. Lead enablement ICs, manage external relationships, and drive program ROI while serving as a public voice in the accounting partner community.
Staff Data Scientist on the Risk team driving experimentation, statistical inference, and causal analysis to inform strategic decisions. Requires 7-10 years of DS experience, strong SQL/Python, and proven impact influencing leadership.
Senior individual contributor owning end-to-end sales compensation administration, Xactly platform management, reporting/analytics, and plan design support for assigned sales segments. Requires 8+ years of hands-on sales comp experience and Xactly expertise.
Build and scale Gus, Gusto's AI-powered assistant, and the platform enabling AI-native experiences across web, mobile, voice, and agent channels. Own end-to-end projects at the intersection of modern AI and customer needs.
Staff-level engineer architecting AI-native developer tools and infrastructure to accelerate engineering velocity across Gusto. Requires 8+ years experience building production AI systems with deep expertise in LLMs, RAG, and multi-agent workflows.
Handle complex benefits inquiries for small business customers via phone, email, and chat. Own cases end-to-end, research solutions, and collaborate cross-functionally to improve the product. Requires 2+ years call center or customer-facing experience plus 1+ year in benefits.
Lead technical architecture and delivery for Gusto's internal Commerce Platform powering pricing, packaging, subscriptions, and entitlements. Own platform reliability, mentor engineers, and drive cross-functional initiatives for 500k+ small business customers.
Staff-level engineer improving developer productivity by enhancing async infrastructure with Sidekiq, Kafka, and AI tooling for a large Ruby on Rails engineering org.
Lead and scale AI/ML organizations at Gusto, defining strategy for classical ML and GenAI across products and internal systems while partnering with senior leaders on high-impact initiatives.
Designs, builds, and scales AI platform infrastructure including agent orchestration, RAG, eval tooling, and model serving for internal teams. Requires 12+ years AI/ML experience, expertise in LLMs/NLP, Python proficiency, and ML frameworks like PyTorch.