Gusto
Payroll and HR platform for small businesses
Gusto builds an all-in-one platform for payroll, benefits, HR, and compliance. It serves over 400,000 small and medium businesses nationwide, automating complex tasks. This enables owners to focus on growth while ensuring accurate pay and expert support.
Frontend Full Stack Staff Software Engineer, AI Platform Experiences
Build and scale Gus, Gusto's AI-powered assistant, and the platform enabling AI-native experiences across web, mobile, voice, and agent channels. Own end-to-end projects at the intersection of modern AI and customer needs.
Data Governance Technical Program Manager
Own and deliver Gusto's enterprise data governance program across Security, Legal, Compliance, Data Platforms, and Risk as the company becomes AI-native. Lead cross-functional delivery of controls, workflows, and compliance initiatives while embedding AI tooling into daily operations.
Executive Operations - R&D
Partner with 2-3 R&D leaders to manage operations, time prioritization, cross-functional projects, and executive support. Requires 5+ years supporting C-level executives at 1,000+ person companies.
Staff Software Engineer, AI Developer Tools
Staff-level engineer architecting AI-native developer tools and infrastructure to accelerate engineering velocity across Gusto. Requires 8+ years experience building production AI systems with deep expertise in LLMs, RAG, and multi-agent workflows.
Manager, Expansion Account Manager
Lead and coach a team of Expansion Account Managers to drive revenue growth, retention, and expansion within Gusto's existing customer base through data-driven sales strategies and operational excellence.
Broker Integration Advocate
Own the full customer onboarding journey for benefits integration, guiding small business owners through eligibility, enrollment, and compliance while coordinating with brokers and carriers. Requires 3+ years experience in customer-facing, metrics-driven roles.
Benefit Customer Care Advocate
Handle complex benefits inquiries for small business customers via phone, email, and chat. Own cases end-to-end, research solutions, and collaborate cross-functionally to improve the product. Requires 2+ years call center or customer-facing experience plus 1+ year in benefits.
Senior Staff Product Designer, Payments & Risk Platform
As a Senior Staff Product Designer, Finance, you will set the UX vision and strategy across the Money and Risk teams, focusing on AI-first financial UX. You will drive high-impact design opportunities, influence product strategy, and develop other designers.
Revenue Operations Analyst
The Revenue Operations Analyst will support Gusto Retirement’s go-to-market engine by providing data and insights. This role involves building analyses and dashboards to understand pipeline, performance, and growth opportunities for Sales and Marketing functions, utilizing AI tools for data standardization and automation.
Senior Staff Service Designer
As a Senior Staff Service Designer, you will focus on making interactions between AI systems, product experiences, and human teams more coherent and resilient. You will build tools and workflows to help product and operational teams address servicing implications earlier in the development process.
Application Systems Engineering Manager
Gusto is seeking an experienced Engineering Manager to lead a team in designing, developing, and deploying AI-powered applications to enhance customer experience within the Benefits group. This role involves technical leadership, cross-functional collaboration, and leveraging AI to drive operational efficiencies and product innovation.
Consumer Money Support Specialist, Tier 2
As a Tier 2 Consumer Money Support Specialist, you will handle complex Wallet and Cash Account issues, including fraud investigations and disputes. This role requires strong judgment, precision, and empathy in a regulated financial environment.
GTM Analytics Engineer
Lead Growth Data Science efforts at Gusto: drive experimentation, causal analysis, and metric design to optimize customer acquisition, retention, and expansion. Mentor junior scientists and partner with Revenue, Product, and Finance leaders.
Senior Staff Software Engineer - Pricing and Packaging
Lead technical architecture and delivery for Gusto's internal Commerce Platform powering pricing, packaging, subscriptions, and entitlements. Own platform reliability, mentor engineers, and drive cross-functional initiatives for 500k+ small business customers.
Sr Staff Frontend Engineer, Design Systems
Lead the Builder Enablement team owning Gusto's design system (Workbench) and AI tooling that enables engineers, designers, PMs, and AI agents to ship high-quality products. Requires 8+ years engineering experience with 5+ years in engineering management, fluency with AI developer tooling, and strong TypeScript/React skills.
Senior Software Engineer, Product & AI Security
Staff-level backend engineer building and operating Gusto's security and identity platforms, authentication/authorization systems, and AI/LLM security tooling. Requires 10+ years building secure, high-availability distributed systems.
Jr. Onboarding Associate
Support small business customers through high-volume inbound sales and onboarding via phone, chat, and email. Focus on consultative selling, cross-selling upgrades, and using AI tools daily while hitting quotas.
Strategic Operations Lead
Build and operate Benefits Labs, the AI-native system that governs how Gusto tests, validates, and scales operational changes across the Benefits organization. Design agents and workflows to run multiple high-quality pilots in parallel while influencing leadership decisions through evidence-based insights.
Senior Staff IT Controls, Enterprise Applications
Senior Staff IT Controls role owning ITGC design, testing, and AI-augmented assurance across NetSuite, Workday, and Salesforce. Requires 10+ years experience, SOX expertise, and proven ability to build continuous, automated controls monitoring.
Staff Software Engineer, Platform Orchestration
Build and maintain a self-service internal platform using Kubernetes and Crossplane for engineering teams, integrating AI agents for automated workflows. Requires 10+ years in modern languages like Golang/Ruby/TypeScript and 5+ years with Kubernetes.
Staff Applied AI Scientist
Designs, builds, and scales AI platform infrastructure including agent orchestration, RAG, eval tooling, and model serving for internal teams. Requires 12+ years AI/ML experience, expertise in LLMs/NLP, Python proficiency, and ML frameworks like PyTorch.
Onboarding Advocate
Guides small business customers through health benefits onboarding, manages implementations and escalations, and ensures smooth delivery using Salesforce and communication skills. Requires 2-4 years client-facing experience with customer-centric approach.
Senior Pricing and Monetization Manager
Leads pricing and monetization strategies across Gusto's product portfolio, partnering with product, finance, sales, and GTM teams. Drives cross-functional projects, KPIs, and AI-powered initiatives in a fast-paced fintech environment, requiring strong analytics and stakeholder management.