People Process Transformation Lead

Responsibilities

Lead People Process Transformation

• Develop and execute a multi-year strategy for transforming People Operations processes.
• Analyze employee lifecycle workflows to identify friction, inefficiencies, redundancies, and opportunities for simplification.
• Redesign processes using Lean, service design, and automation principles.
• Partner with technical teams on tooling, AI, and agentic solutions.
• Build business cases quantifying operational impact, employee experience improvements, and ROI.
• Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives.

Drive Technology-Enabled Improvements

• Partner with People Technology to implement solutions that improve operational efficiency.
• Evaluate workflow automation, AI, integrations, self-service capabilities, and system enhancements.
• Align process design and technology decisions to create sustainable solutions.
• Balance configuration, workflow redesign, and policy changes to achieve desired outcomes.

Lead Operational Excellence

• Oversee HRIS Operations governance for core HR system transactions and data processing.
• Ensure operational accuracy, compliance, service-level achievement, throughput, quality, and controls.
• Lead People Services, including Tier 0/1 employee and manager support.
• Improve service delivery through knowledge management, self-service, case management, and triage improvements.
• Develop service metrics and continuously improve customer experience.

Establish Governance and Develop Teams

• Define operational standards, process ownership, documentation, and governance across People Operations.
• Create KPI dashboards for efficiency, quality, service levels, cycle times, automation adoption, and employee experience.
• Lead and coach managers and individual contributors across HRIS Operations and People Services.
• Build capability in process improvement methodologies and change management.
• Influence senior stakeholders across HR, Finance, IT, Security, and Legal.

Requirements

• 10+ years of experience in People Operations, HR Operations, Business Operations, Process Excellence, Consulting, or related fields.
• 5+ years leading managers and operational teams.
• Experience leading enterprise-scale process transformation initiatives.
• Experience managing HR shared services, HR operations, HRIS operations, or similar service organizations.
• Strong understanding of HR technology ecosystems, including Workday or comparable HRIS, case management platforms, and workflow tools.
• Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies.
• Strong analytical skills and ability to use operational metrics to drive decisions.
• Ability to influence senior leaders without direct authority.
• Excellent executive communication and stakeholder management skills.

Nice-to-Haves

• Experience in high-growth technology companies.
• Experience implementing HR technology or enterprise workflow platforms.
• Familiarity with AI-enabled workflow automation and employee support technologies.
• Lean Six Sigma certification or equivalent operational excellence training.
• Experience leading organizational change and large cross-functional programs.

Compensation and Benefits

• Full-time employees receive competitive base pay, benefits, and equity (RSUs).
• Cash compensation: $147,000–$190,000 per year in Denver and most major metro locations; $173,000–$225,000 per year in San Francisco and New York.
• Final offers vary based on location, experience, and expertise.