Senior Staff Product Designer, Payments & Risk Platform
Leads UX vision and hands-on product design across Gusto’s Money and Risk domains, shaping trustworthy AI-first financial experiences and scalable design patterns. Requires 10+ years of product design experience, high-stakes product expertise, portfolio-level strategy, and strong cross-functional influence.
About the job
Responsibilities
- Set the UX vision and strategy across the Money and Risk teams, connecting multiple pods and ensuring a cohesive platform experience.
- Identify and drive high-impact design opportunities across Business Money, Consumer Money, Payments, and Risk.
- Influence product strategy, roadmap priorities, and team OKRs alongside product directors and engineering leaders.
- Define AI-first financial UX, including representing uncertainty, surfacing errors gracefully, preserving user agency, and building trust in consequential automated decisions.
- Set learning priorities, synthesize customer insights across pods, and ensure customer knowledge informs product direction.
- Raise the quality bar through hands-on design work, prototyping, critique, and shipping.
- Coach and mentor designers across the Money and Risk teams.
- Evolve Gusto’s design system and platform standards with scalable patterns and frameworks.
Requirements
- 10+ years of product design experience leading design direction across multiple teams, pods, or product domains.
- Experience designing high-trust, high-stakes products where errors have real consequences and clarity is essential, such as payments, risk, compliance, or healthcare.
- Experience shaping domain- or portfolio-level product strategy with product and engineering leadership.
- Strong hands-on craft, prototyping, iteration, and shipping experience.
- Experience developing experience architectures and service models spanning multiple teams.
- Ability to lead through influence, operate in ambiguity, anticipate organizational friction, and coordinate design work across teams.
- Active use of AI in design practice, with the ability to critically evaluate AI-generated outputs and direct AI-assisted design work.
- A clear perspective on how AI is changing product design, supported by practical experience.
Preferred Qualifications
- Fintech or financial services experience.
Compensation and Benefits
- Competitive base pay, benefits, and equity (RSUs) for full-time employees.
- Offer amounts are determined by role, level, and location.
Skills
Product Design, UX Design, AI, Prototyping, Design Systems, Product Strategy, Payments, Risk Management, Financial Services, User Research, Service Design, Experience Architecture, Mentorship, Design Critique, Okrs
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