Latest Customer Success jobs at Gusto

Provides dedicated, expert payroll and benefits support to a portfolio of high-value customers while driving retention, education, and cross-functional solutions. Requires substantial customer experience, payroll and account management expertise, strong communication, and AI fluency.

Supports small business owners through payroll and HR onboarding while diagnosing tax and compliance issues, managing customer interactions, and identifying expansion opportunities. The role requires at least one year of high-volume sales or customer service experience plus consultative communication and practical AI use.

Guides employers through end-to-end 401(k) automation onboarding, coordinating plan details, provider communications, testing, compliance, and go-live readiness. The role requires at least three years of experience, strong account management and communication skills, data-driven execution, and comfort with AI and automation tools.

Lead a team of 10-15 licensed benefits advisors focused on small group health insurance renewals for Gusto customers. Drive retention, revenue growth, operational excellence, and AI adoption while coaching advisors to deliver exceptional customer experiences.