San Francisco, CA
Workforce platform unifying HR, IT, and finance
Rippling builds a cloud-based platform that unifies HR, payroll, IT, and finance operations on a single employee data source, integrated with 500+ apps. It serves businesses worldwide by automating routine tasks and enabling efficient execution. This eliminates data silos, allowing teams to focus on strategic work and scale globally.
Provide billing and payroll support to Rippling customers, resolving inquiries on invoices, payments, refunds, and compliance across regions. Requires 1-4 years SaaS customer support experience, bachelor's degree, and availability for 9am-6pm PST shifts.
Build foundational AI agent infrastructure at Rippling, owning agent creation, invocation, skill packaging, plugin connectivity, and automations. Lead platform and distributed systems work with 8+ years experience, technical leadership, and cross-functional impact.
Technical Storyteller at Rippling who identifies novel AI and engineering work, then crafts compelling external content like blogs, explainers, and executive posts. Requires deep technical sophistication, exceptional writing, and strong editorial judgment to translate complex ideas for technical and non-technical audiences.
Lead Rippling's pre-delinquency and loss mitigation function as a foundational Servicing Manager. Manage a team of Servicing Associates, handle escalations on complex accounts, define risk strategies, and build operational infrastructure while balancing customer retention with financial risk across SaaS, EOR, cards, and lending products.
Manage daily collections operations and lead a team of Associates for Rippling's corporate cards, payroll, EOR, and subscription products. Requires 5+ years in collections/AR with 3+ years of people management, strong coaching skills, and comfort in ambiguous scaling environments.
Servicing Associate responsible for proactively engaging at-risk customers to resolve payment issues, negotiate accommodations, and mitigate financial loss while balancing retention and risk for Rippling's payroll, cards, and lending products. Requires 2+ years in customer-facing financial services or collections with strong empathy and judgment.
Provide expert customer support for Rippling's US Payroll and Tax features, troubleshooting complex tax issues, resolving escalations, creating documentation, and partnering with Product on improvements. Requires 1-4 years payroll support experience, bachelor's degree, and residence in a Pacific or Mountain time zone state.
Channel Marketing Manager responsible for building and executing campaigns, messaging, and sales-support content to drive broker engagement and pipeline for Rippling's benefits and HR platform. Requires 4-6 years B2B marketing experience with demand gen, partner, or channel focus, strong data-driven execution, and cross-functional collaboration with sales.
Support Rippling's EOR service as an HR generalist, managing the full employee lifecycle for global clients including onboarding, employee relations, claims, compliance, and terminations. Requires 5+ years Canadian HR experience with Quebec labor law knowledge, 3+ years payroll, bilingual French/English, and HRIS expertise.
Senior Expansion Account Executive focused on acquiring, activating, and scaling partnerships with Accounting and HR Advisory firms. Manage consultative sales process, build strategic account plans, deliver demos, and drive quota-carrying partner and client referrals using Rippling's full suite.
Account Executive selling Rippling's standalone IT products (MDM, identity management) to new SMB logos. Manage full high-velocity technical sales cycle from discovery to close, run demos, and hit quota in a fast-paced SaaS environment. Requires 3+ years B2B IT/SaaS sales experience.
Provide technical customer support for Rippling's Contractor Hub, troubleshooting complex global payments, contractor onboarding, compliance, and payroll issues. Requires 2-5 years SaaS technical support experience, strong analytical skills, and cross-functional collaboration in a fast-paced fintech environment.
Growth Engineering team member building AI-native frontend experiences and full-stack LLM-powered workflows for Rippling's GTM operations. Requires 3+ years software engineering experience with strong React/TypeScript frontend skills, Python backend, and hands-on LLM/agent development using LangChain frameworks.
Provide expert customer support for Rippling's Spend Management platform (corporate cards, expenses, bill pay). Troubleshoot integrations with accounting software, resolve issues empathetically, and collaborate with Product/Engineering on improvements. Requires 1-4 years support experience in expense/finance tools plus bachelor's degree.
Lead training and support for Rippling's Travel Products team. Mentor agents and new hires, create training content, deliver sessions, resolve complex customer issues, and collaborate with Product/Engineering on improvements. Requires 5+ years travel industry experience including leadership, Travelport/Sabre GDS proficiency, and 2+ years in instructional design.
Provide expert customer support for Rippling's Payroll product, resolving issues via multiple channels, documenting interactions in CRM, and collaborating with Product/Engineering on feedback to drive improvements. Requires PST/MDT location, strong communication, and problem-solving skills.
Support Sales Development leadership with planning, KPIs, capacity models, and operational initiatives to scale SDR productivity, lead routing, and GTM effectiveness in a high-growth SaaS environment. Requires 2+ years in Sales Strategy/RevOps, strong analytics (Excel, BI tools), process design skills, and comfort with ambiguity.
Manage national broker partnerships to drive referrals, revenue, and bookings. Coach sales teams, coordinate marketing initiatives, serve as executive point of contact, and meet channel revenue goals. Requires 6+ years in BD/relationship management, bachelor's degree, and up to 25% travel.
Provide expert customer support for Rippling's HR, IT, and Finance platform. Handle inquiries, troubleshoot SaaS issues, document interactions in CRM, and collaborate with Product/Engineering on feedback while delivering exceptional service.
Staff Software Engineer leading AI-driven automation, global scaling, and complex integrations for Rippling's device logistics, procurement, and buyback platform. Requires staff-level experience in backend (Python/Django preferred) with fullstack capabilities and a product-oriented mindset for physical-digital operations.
Staff Software Engineer building Rippling's unified Spend platform that combines corporate cards, reimbursements, procurement, bill pay, and travel with real-time policy, approvals, and accounting. Requires 8+ years backend/distributed systems experience and ability to design large-scale fault-tolerant architectures.
Technical leader building large-scale, fault-tolerant financial systems for Procurement, Bill Pay, and Banking at Rippling. Requires 8+ years full-stack experience, architecture expertise, and mentoring skills to drive high-impact projects moving billions in funds.
Build and own backend systems, APIs, and agent infrastructure for Rippling's AI platform powering autonomous workflows, agents, and intelligent automation across HR, IT, and Finance products. Requires 2+ years professional software engineering experience with strong fundamentals in production backend or platform systems.
SMB Account Executive selling Rippling's workforce management, payroll, HR, and finance platform to businesses with 21-200 shift workers. Manage inbound leads, run discovery and demos, close deals to quota, and partner with CS for smooth onboarding. Requires 1+ years quota-carrying SaaS sales experience.
Lead Support Operations at Rippling, overseeing a team of 8 program managers. Drive system changes, workforce management, AI tooling, analytics, vendor relations, and process improvements to scale customer support to $1B ARR. Requires 10-12+ years operations leadership in fast-growing B2B SaaS, global/BPO experience preferred, and deep expertise in support technologies.
Build and lead architecture for Rippling's Global Benefits Marketplace and Benefits Platform, driving 0-to-1 projects, scalability, AI-assisted development, and cross-functional alignment in a complex multi-sided benefits ecosystem.
Provide expert customer support for Rippling's HR, IT, and Finance platform, resolving issues via multiple channels, documenting interactions in CRM, and collaborating with Product/Engineering on feedback. Requires 1-4 years US benefits support experience, bachelor's degree, and residence in Pacific or Mountain time zone.
Principal TPM driving complex cross-functional product development and geographic expansion at Rippling. Partners with Product/Engineering leadership to own execution plans, mitigate technical risks and dependencies, establish TPM processes, and ensure predictable delivery of engineering initiatives.
Provide expert customer support for Rippling's HR, IT, and Finance platform. Handle inquiries, resolve issues via multiple channels, document interactions in CRM, and collaborate with Product/Engineering on feedback. Requires bachelor's, 0-3 years experience, and residence in Pacific/Mountain timezones.
Lead, coach, and scale a team of Account Executives selling Rippling's HR, IT, and Finance platform to SMB customers. Requires 2+ years managing B2B SaaS sales teams, strong forecasting skills, and experience in a fast-paced environment.
Lead the rebuild of Rippling's Talent product suite (headcount planning, recruiting, performance, learning, surveys) around autonomous AI agents that detect needs and execute workflows end-to-end using the company's connected employee graph. Own vision, strategy, roadmap, and execution while leading a cross-functional team.
Staff Backend Engineer building Rippling Query Language (RQL): a custom language with its own grammar, parser, query translator, distributed query processing engine, and distributed datastore. Work on distributed systems, big data technologies, data platforms, and custom programming languages that power analytics, workflows, and extensibility across Rippling.
Build and maintain scalable Salesforce solutions as a Business Systems Developer, owning the full lifecycle from requirements and architecture to deployment and support. Requires 3+ years of hands-on Salesforce development (Apex, LWC, Flows), full-stack fundamentals, AI-assisted development proficiency, and applied AI solutioning skills.
Lead Rippling's global EOR benefits strategy and team across 40+ countries. Own end-to-end benefits lifecycle including strategy, renewals, vendor negotiations, system configuration, and cross-functional partnerships with Product, Engineering, Finance, and Legal. Requires 10+ years global benefits experience and 3+ years managing teams.
Staff Software Engineer anchoring Rippling's new Money Movement & Treasury ledger architecture in Seattle. Own design and implementation of deterministic, config-driven ledger systems, reconciliation frameworks, and technical leadership mentoring senior engineers while collaborating with Payments, Tax, and Accounting teams.
Lead a global team of ~7 IT Product Specialists to execute complex implementations and drive adoption of Rippling's IT products (IAM, Device Management, Inventory). Requires 5+ years in software implementation/onboarding and 2+ years managing customer-facing teams, with deep knowledge of corporate IT systems.
Senior Data Scientist building and improving production LLM agents, workflows, and internal AI applications for Rippling's GTM teams (Sales, RevOps, Customer Success). Combines applied AI development, full-stack engineering, data pipelines, ML experimentation, and evaluation infrastructure.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
Staff Software Engineer building the AI Platform for Rippling AI. Architect omni-channel frameworks (Slack/Teams/Email/CLI), DevX abstractions for product teams, and dynamic interactive UX primitives while driving AI-native engineering practices.
Build and improve backend capabilities and user-facing features for Rippling's Data Cloud platform, which unifies company data for analytics, AI, and insights. Requires 5+ years Python/Django experience plus frontend familiarity with React/TypeScript.
The Carrier Connection Analyst manages and resolves post-production data discrepancies between clients, insurance carriers, and Rippling. They troubleshoot transmission issues, investigate root causes, implement process improvements, and serve as the primary point of contact for escalations while partnering with internal engineering and product teams.
Lead the technical vision and architecture for Rippling's Search Platform, owning indexing, retrieval, relevance ranking, and query performance at scale. Requires 8+ years backend/platform engineering experience with deep expertise in search infrastructure like Elasticsearch/OpenSearch.
Build an end-to-end analytics and business intelligence Data Cloud platform at Rippling, replacing customer data lakes, warehouses, and pipelines with integrated ingestion, transformation, lineage, catalogs, and visualization. Develop large-scale data systems using Python, Trino, Iceberg and Temporal; explore ML/LLMs for automated insights.
Global Equity Program Manager owning operational execution, compliance, and filings for equity compensation across EOR employees worldwide. Requires 8+ years in equity admin or global tax, deep multi-jurisdictional expertise, and leadership to scale a team while partnering with Product, Sales, and clients.
Lead full-stack development and product direction for Rippling's Transition & Termination HR platform. Build AI-powered multi-modal workflows, scale enterprise features atop a temporality engine, and raise the engineering quality bar through leadership and quality guardrails.
Build scalable backend systems and influence architecture for Rippling's Scheduling product, which manages workforce scheduling, labor costs, forecasting, and attendance for hourly employees. Requires 8+ years backend experience with Python/Django, React/JS knowledge, strong CS fundamentals, and product focus.
Support Rippling's US sales organization through annual planning, forecasting, reporting, process improvements, and strategy refinement with cross-functional leaders. Requires 2+ years in Sales Strategy/RevOps/GTM Ops in B2B SaaS, strong analytics, and tools proficiency.
Pre-sales Solutions Consultant partnering with sales to demo Rippling's HCM suite, run POCs, convey business value, and provide product feedback. Requires 1-3 years pre-sales experience in HRIS/HCM or 3+ years as HR practitioner, strong presentation skills, and up to 25% travel.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Implementation Manager partnering with clients to deploy Rippling's HR, payroll, benefits, and IT products. Requires 1+ years SaaS implementation or customer experience experience, strong project management, and collaboration skills.