Implementation Manager, EOR
Own end-to-end Global Employer of Record implementations for customers, from kickoff through first payroll, while coordinating internal teams and resolving product or compliance issues. Requires 3+ years in SaaS implementation, technical account management, or customer success and strong project management skills.
About the job
Responsibilities
- Serve as the Rippling expert throughout customers’ Global Employer of Record (EOR) implementation journeys, including country-specific requirements, EOR timelines, urgencies, and hiring practices.
- Own successful EOR implementations from project kickoff through launch, including hiring the first EOR employee and running the first EOR payroll.
- Understand customer use cases and align them with Rippling best practices.
- Manage multiple concurrent implementations, maintaining deadlines, blockers, follow-ups, and next steps across a portfolio of 25–50 projects.
- Collaborate with Customer Experience, R&D, Compliance, and Sales to improve processes and launch features.
- Develop and document implementation processes and best practices.
- Investigate customer questions, country requirements, product issues, and documentation to identify root causes and drive resolution.
- Create documentation, file Jira tickets, track issues, and follow through to resolution.
- Work autonomously, prioritize effectively, and navigate stakeholders from executives to HR, Finance, IT, and Operations.
Requirements
- At least 3 years of experience in implementation, technical account management, or customer success at a fast-paced SaaS company.
- Strong investigative, problem-solving, project management, organizational, and prioritization skills.
- Customer-focused approach with a record of delivering strong customer experiences and setting clear expectations.
- Experience managing multiple concurrent implementations on schedule.
- Comfort operating autonomously amid ambiguity, changing priorities, and limited notice.
- Strong attention to detail, data hygiene, documentation, follow-through, written communication, and responsiveness.
- Willingness to work the PST shift, 8:00 PM–4:00 AM IST.
Nice to Have
- At least 1 year of customer-facing experience in the HCM space, including HR, payroll, benefits, PEO, or related areas.
- Proficiency with Jira, Salesforce, Google Workspace, Outreach, and Mac computers.
- Business-level fluency in French, German, Dutch, or Spanish.
Skills
Project Management, SaaS, Eor, Payroll, Jira, Salesforce, Google Workspace, Outreach, Customer Success, Technical Account Management
Similar jobs
Solutions Architecture jobs
Scale AI
India
Build and deploy end-to-end data infrastructure and customer-facing solutions for leading AI organizations and government agencies. The role requires strong coding, customer collaboration, scalable product delivery, and familiarity with distributed systems, cloud infrastructure, and AI concepts.
MongoDB
Bengaluru, India
Leads technical strategy and execution for complex, high-value GSI-led bids, developing scalable architectures, proposals, and partner delivery models. Requires customer-facing solutions architecture experience, enterprise pursuit expertise, cloud and modern application knowledge, and strong executive communication skills.
Stripe
Bengaluru, India
The Solutions Architect advises Stripe customers in India, designing payment and platform solutions, leading technical sales engagements, and shaping architectures and integrations. The role requires 4+ years in a customer-facing solutions or sales engineering role, strong executive communication, and API architecture expertise.
Plenful
Remote
Leads solution discovery, demonstrations, pilots, and value storytelling for enterprise healthcare software sales. The role requires deep healthcare expertise—especially 340B—and experience guiding complex stakeholders from evaluation through implementation.
OpenLoop
Remote
Owns hands-on technical implementations for external healthcare technology customers, including platform configuration, integrations, data migration, testing, deployment, go-live, and stabilization. Requires 3+ years of implementation or integration experience, strong SQL and API troubleshooting skills, and customer-facing technical communication.