Des Moines, IA
White-label telehealth infrastructure for virtual care
OpenLoop provides end-to-end white-label telehealth solutions including clinician staffing, AI-powered platforms, revenue cycle management, and regulatory support. They serve healthcare organizations, employers, retailers, and digital health brands to launch and scale virtual care across all 50 states. This enables faster access to care without building infrastructure from scratch.
Leads the operational backbone for Patient Services across training, billing, workforce management, and BPO delivery. The role requires 8+ years in healthcare or contact-center operations, experience building scalable infrastructure, and strong compliance and people leadership capabilities.
Performs financial modeling, budgeting, forecasting, variance analysis, and strategic decision support for a telehealth company. Requires a finance or accounting bachelor’s degree, 4–6 years of relevant experience, strong Excel and analytical skills, and the ability to communicate insights to senior stakeholders.
Staff Data Analyst leads analytics strategy for telehealth platform, driving executive decisions on patient outcomes, compliance, and operations using advanced SQL, Python/R, and BI tools. Requires 8+ years experience, bachelor's degree, and healthcare domain knowledge.
The Formulary & Systems Analyst II configures and tests medication ordering workflows, reconciles pharmacy specifications with clinical protocols, and coordinates cross-functional launches. The role requires 3+ years of detail-oriented configuration or operations experience, strong spreadsheet skills, and a bachelor's degree or equivalent experience.
Own recurring supply chain operations including pharmacy partner invoicing, demand translation, capacity planning, and reporting. The role requires 5+ years of relevant experience, advanced spreadsheet modeling, and strong operational process ownership in a fast-changing environment.
Owns the employer revenue vertical by selling clinical and benefits solutions to self-insured employers, directly and through broker and consultant channels. The role requires 10–15+ years of B2B sales or business development experience, deep benefits-market expertise, and a record of closing complex deals.
Own the roadmap, implementation, governance, and integrations for OpenLoop’s enterprise business application portfolio, including Salesforce, Amazon Connect, and Jira Service Management. The role requires 8+ years of enterprise platform experience, contact-center expertise, CRM implementation ownership, technical fluency, and regulated-environment experience.
Owns OpenLoop’s highest-value enterprise relationships, driving retention, expansion, adoption, renewals, and executive-level program delivery. The role requires 8–12+ years of enterprise Customer Success or Account Management experience, commercial depth, integration fluency, and experience building scalable CS operating models.
Designs and governs enterprise identity architecture across workforce, customer, partner, non-human, and AI agent identities. The role requires 8+ years in IAM, deep CIAM and Auth0 experience, federation expertise, and the ability to implement secure, auditable controls in regulated environments.
Leads the end-to-end healthcare compliance program for a multi-state telehealth company, including OIG framework oversight, HIPAA privacy and security, investigations, policy governance, and regulatory readiness. Requires 12+ years in healthcare compliance or health law and experience managing compliance teams.
Owns billing and accounts receivable activities for assigned client accounts, including contract-based fee calculations, invoicing, payment processing, discrepancy resolution, and reporting. Requires at least two years of relevant experience, advanced spreadsheet skills, and strong attention to detail.
Sources, engages, and screens senior and executive candidates while partnering with recruiters on search strategy, market research, and pipeline management. Requires 4+ years of recruiting or sourcing experience, strong judgment, discretion, and proficiency with an ATS.
Leads OpenLoop’s multifunction marketing organization and builds a revenue-connected engine across demand generation, product marketing, lifecycle, brand, design, and events. Requires 12+ years of B2B marketing experience and senior leadership scaling teams and acquisition funnels.
Builds OpenLoop’s employer brand and recruitment marketing function through candidate-facing campaigns, content, funnel analytics, and recruiting events. Requires 5+ years of relevant experience, strong writing skills, and the ability to build programs in an ambiguous, resource-light environment.
Owns day-to-day Salesforce and HubSpot administration, data quality, automation, integrations, reporting, and user support for the revenue organization. Requires 3–5+ years of hands-on CRM administration experience, Salesforce Administrator certification, and strong expertise in the HubSpot–Salesforce integration.
Owns the administration, integrations, reporting, and operational health of NetSuite and related financial systems for a multi-entity healthcare organization. Requires 4–5+ years of NetSuite administration experience, strong SQL/SuiteQL skills, and integration troubleshooting expertise.
Lead patient lifecycle communications for a telehealth platform, owning email/SMS messaging, lifecycle strategy, copywriting, AI workflows, and cross-functional improvements to enhance patient experience, engagement, and outcomes across onboarding, retention, and re-engagement.
Technical Lead owning architecture, execution, and evolution of an AI-driven telehealth platform built on GCP. Hands-on player-coach role integrating production LLMs, leading a small senior team, and driving scalable distributed systems in a healthcare setting.
Lead performance marketing for OpenLoop's product-led growth and SMB acquisition. Own paid media strategy and execution across Meta, Google, TikTok and YouTube, build revenue measurement, drive optimizations with AI, and deliver insights to leadership.
Own the influencer and creator partnerships channel for OpenLoop's direct-to-consumer telehealth offerings. Source, negotiate performance-based deals, build repeatable processes, and drive patient acquisition through creators and agencies.
Chief Compliance Officer to define and own enterprise compliance strategy for a telehealth/virtual care platform. Lead healthcare, pharmacy, privacy, and audit functions; build risk-based programs covering HIPAA, state telehealth rules, and FDA/DEA touchpoints; embed compliance in product and growth processes.
Lead the design and adoption of a lightweight ITIL-aligned change management process from the ground up at a scaling telehealth company. Influence engineering and IT teams to implement risk-based approvals, automation in Jira and similar tools, and controls for SOC 2/SOX compliance without adding bureaucracy.
Senior audit leader providing independent oversight of Revenue Cycle Management and Remote Patient Monitoring functions. Designs/executes audits for coding accuracy, claims integrity, RPM compliance against CMS rules, drives corrective actions, and builds a small audit team while aligning with OIG compliance standards.
Staff Product Manager responsible for defining strategy and building the data foundation for Patient CRM and Patient 360 products. Drives AI-first features like prioritization, winback flows, and care recommendations in a telehealth platform, requiring 7+ years PM experience with CRM or patient-facing products.
Lead IT incident response as the primary incident commander for a telehealth company. Drive migration to structured ticketing (JIRA/Monday.com), scale playbooks for growth and M&A integrations, coordinate global 24/7 support, and conduct RCAs while communicating to executive stakeholders.
Senior full-stack engineer building and owning the Season Health platform for insurance-covered medical nutritional therapy. Work across scheduling, integrations, data/AI nutrition tools; strong backend (JVM/Python/FastAPI) with frontend and cloud experience required.
Build and lead eComm marketing from the ground up for a telehealth company. Own strategy, campaigns across Meta/Google/Affiliates, customer lifecycle marketing, advanced analytics with MMM and AI, and revenue-driving activation. Requires 10+ years DTC/eComm marketing with AI ops experience.
Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.
The Employee Relations & Safety Lead serves as the primary expert for employee relations, workplace investigations, manager coaching, workers’ compensation, and OSHA/safety programs across the company and subsidiaries. Requires 5+ years HR experience with deep expertise in ER, investigations, multi-state employment law, and safety compliance.
Lead risk assessments and end-to-end internal audits across financial, operational, and compliance areas for a telehealth company. Build and mature the audit function while partnering with stakeholders to strengthen controls.
Lead AI and data governance programs end-to-end, running use-case intake, risk scoring, governance councils, and standards for responsible AI deployment in healthcare.
Lead enterprise applications and business systems strategy, roadmap, and team. Own SaaS stack lifecycle, integrations, compliance, vendor management, and digital transformation initiatives.
As a Senior Account Executive, Digital Health, you will own the full sales cycle for companies with existing audiences and digital platforms. You will build and manage a target account list, run outbound motions to create pipeline, and navigate multi-stakeholder deals.
OpenLoop is seeking a Director of Product Led Growth to establish and lead a new PLG function. This role involves optimizing the self-serve go-to-market motion, driving conversion, activation, and client growth through experimentation and cross-functional collaboration.
OpenLoop is seeking a Director of Product Management to lead and grow the PM team, own the product roadmap, and partner with engineering and design to deliver healthcare products at scale. This role requires strong strategic thinking, hands-on execution, and a passion for AI.
The Customer Success Manager will support clients as a day-to-day point of contact, ensuring a high-quality client experience through onboarding, education, and ongoing account support. This role involves executing workflows, delivering training, troubleshooting issues, and maintaining client records.
Own strategy and roadmap for TRT/HRT hormone optimization program. Align clinical, product, engineering, pharmacy, and commercial teams to deliver against clinical quality, patient outcomes, and commercial goals.
Founding leader building and scaling enterprise AI capability, owning AI platform, governance, and high-impact use cases. Requires 10+ years tech experience with 4+ years leadership and deep expertise in LLMs, MLOps, and AI governance.
Leads a team of solutions engineers to design, build, and deliver enterprise applications and integrations. Provides hands-on technical leadership, manages projects, and bridges Product, Engineering, and Customer Success teams. Requires 8+ years software engineering experience including 4+ years managing engineers, AWS, CI/CD, and advanced AI proficiency.
Account Executive responsible for full-cycle outbound sales to small business healthcare practice owners (chiropractic, medspa, dental, wellness). Build pipeline, run quick discovery/demo calls, close one deal per day at full price in a high-volume environment. Requires 2+ years B2B sales experience selling to SMB owners, self-sourcing leads, and HubSpot proficiency.
Leads sales efforts targeting health systems to build referral partnerships, generate pipeline, close enterprise deals, and scale revenue in virtual care delivery. Requires 8-12+ years in B2B healthcare sales with deep health system networks.
Owns the full sales cycle for enterprise telehealth solutions, from prospecting and demos to closing high-margin deals. Requires 8+ years B2B sales experience in digital health or SaaS, with HubSpot proficiency and grit to navigate complex healthcare sales.
Designs and implements custom integrations and solutions using web apps, APIs, cloud infrastructure, and data workflows for partner deployments. Collaborates with engineering, product, and customers; requires bachelor's in CS/related field and versatile technical expertise.
Leads healthcare, pharmacy, and regulatory legal strategy for telehealth platform, owning compliance programs, navigating complex laws like fraud/abuse and multi-state regs, and managing attorney teams. Requires 8-12+ years healthcare attorney experience and JD/state bar.
Senior Full Stack Engineer designs, builds, and scales healthcare systems including integrations, data pipelines, AI services, and patient engagement platforms. Requires 5+ years experience across full stack, cloud, and security in production environments.