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OpenLoopOpenLoopUnited States

Staff Product Manager

Staff Product Manager responsible for defining strategy and building the data foundation for Patient CRM and Patient 360 products. Drives AI-first features like prioritization, winback flows, and care recommendations in a telehealth platform, requiring 7+ years PM experience with CRM or patient-facing products.

Salary not listed
Remote7+ YOEProduct Management

About the role

Responsibilities

  • Define and drive product strategy for Patient CRM and Patient 360, the context and engagement layer for OpenLoop's existing patient base.
  • Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations.
  • Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base.
  • Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on.
  • Act as a trusted product advisor to senior leaders across Product, Engineering, and Services.

Requirements

  • 7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products.
  • Proven experience building on data-rich product surfaces — CRM, engagement platforms, support workflows, or similar.
  • Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history.
  • Strong experience building, communicating, and managing product roadmaps across cross-functional teams.
  • Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment.

Nice-to-Haves

  • Experience in healthcare, health tech, digital pharmacy, or other regulated industries.
  • Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows.
  • Understanding of healthcare data standards, patient identity, or multi-tenant data architecture.
  • Experience with patient retention, care-gap closure, or support workflow automation.

Compensation / Benefits

  • Medical, Dental, and Vision plans.
  • Flexible Spending/Health Savings Accounts.
  • Flexible PTO.
  • 401(k) + Company Match.
  • Life Insurance, Pet insurance, and more.

Skills

Product ManagementCRMAI/MLpatient crmpatient 360Roadmappingdata-rich productshealthcare data standards

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