Staff Product Manager, Telephony

Responsibilities

• Own the telephony roadmap and establish the product direction in partnership with engineering.
• Define SIP compatibility priorities so enterprises can connect existing carriers, PBXs, and contact center platforms.
• Expand LiveKit Phone Numbers globally, including country coverage and regulatory readiness.
• Develop a deep understanding of customer workflows and production call failures to guide priorities.
• Own telephony pricing, packaging, and margin as usage and geographic coverage expand.

Requirements

• 8+ years of product management experience at a senior or staff level.
• Substantial experience managing developer-facing products.
• Technical depth in protocols, media paths, latency, call quality, and failure modes.
• Experience owning products where uptime and quality were core responsibilities.
• Ability to influence cross-functionally through clarity, trust, and judgment.
• Strong customer focus and ability to translate customer needs into a prioritized roadmap.
• Excellent written and verbal communication skills, from board-level strategy to detailed technical discussions.
• Comfort working with ambiguity, prioritizing ruthlessly, and moving quickly with incomplete information.

Nice to Have

• Experience building telephony, CPaaS, SIP, or voice communications products handling production call volume.
• Familiarity with SIP, RTP/SRTP, DTMF, voice codecs, and call transfer.
• Experience with carriers, including interconnects, number provisioning and porting, and telecom regulation and compliance.
• Background in developer tools, infrastructure, or communications.
• Familiarity with voice AI, real-time communication, or contact center platforms.
• Experience with usage-based pricing and cost or margin optimization.

Benefits

• Competitive salary and equity package.
• Health, dental, and vision benefits.
• Flexible vacation policy.
• Opportunity to build impactful products.
• Opportunity to contribute to open source.