Staff Product Manager, Payments

Responsibilities

• Define and build products that help healthcare practices manage the financial side of patient care.
• Own critical payments and revenue cycle experiences, including patient responsibility, payment collection, transaction reconciliation, and connections between payment activity and claims and remittance data.
• Navigate complex workflows involving patients, providers, payors, clearinghouses, and technology partners.
• Identify unmet customer needs, define product strategy, and build new capabilities from the ground up.
• Set long-term vision while partnering closely with engineering, design, operations, finance, and go-to-market teams.
• Drive cross-functional alignment and execution.
• Develop a deep understanding of healthcare practices’ financial workflows through customer research, data analysis, and collaboration with internal teams.
• Define the long-term product vision and strategy for payments within Practice Solutions.
• Lead execution of complex products at scale.

Requirements

• 6+ years of product management experience building B2B products.
• Meaningful product experience in healthcare insurance.
• Familiarity with healthcare claims and remittance workflows, including the ability to read and interpret 835 and 837 files.
• Experience working at a startup or early-stage company with high ownership, speed, ambiguity, and limited resources.
• Track record of taking complex products from zero to one through customer problem identification, strategy, validation, launch, and iteration.
• Strong written and verbal communication skills, with the ability to simplify complex topics and influence senior stakeholders.
• Data-driven mindset and enthusiasm for analytical problem solving.
• Exceptional attention to detail.
• Action-oriented, hands-on approach.

Benefits and Compensation

• Flexible, hybrid work environment.
• Unlimited vacation.
• 100% paid employee health benefit options, including medical, dental, and vision.
• Commuter benefits.
• 401(k) with employer-funded match.
• Corporate wellness program.
• Sabbatical leave for employees with 5+ years of service.
• Paid parental leave and fertility/family planning reimbursement.
• Cell phone reimbursement.
• Catered lunch, beverages, and snacks.
• Employee Resource Groups and community clubs.
• Base salary range: $200,000–$260,000 USD.