Product Manager, Tickets

Develop and maintain a product vision, strategy, and roadmap for Airbnb Tickets.

• Synthesize guest, host, and partner feedback and translate it into product features and positioning.
• Develop the public-facing messaging and narrative for Tickets, and land the value proposition with guests, supply partners, and the media.
• Align product teams and cross-functional partners across marketing, communications, and PMM.
• Develop partnerships with attractions operators, tour providers, and live event suppliers, with a focus on both supply and demand.
• Ensure the existing storefront is healthy and the quality bar is high across ticket listings.
• Role model behaviors that encourage open communication and curiosity.
• Make judgements and prioritization decisions that are in the best interests of our users.
• Efficiently execute to ship products and deliver impact for our business and users.

Your Expertise

• 10+ years of product management and/or product marketing experience.
• Experience creating product messaging and positioning and delivering it to customers and the media.
• Demonstrated inbound and subject matter expertise, ideally in ticketing, travel, events, or marketplace businesses.
• Background in ticketing marketplaces, including hands-on experience with operator and supply-side tools and with ticketing standard APIs and integrations (e.g., reservation and distribution systems, connectivity platforms, barcode/QR validation).
• Requirements gathering & documentation — framed around turning ambiguous problems into clear specs that align eng, design, and partners.
• Backend ticketing data model — ticket types, fare/price classes, entitlements, and how those relationships structure inventory.
• Inventory & availability modeling — capacity, time slots, holds, and real-time availability across supply sources.
• Able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
• Excited to build a new business that brings the best possible ticketing experience to all the guests and hosts on our platform.
• Demonstrated track record of product leadership in a cross-functional environment.
• Built and scaled global consumer products, marketplaces, or ecosystems that people love.
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
• Experience working on consumer products that drive significant revenue.
• A strong ability to effectively use data and perform business analysis to support product strategy and go-to-market decisions.
• Excited to drive execution across teams in a fast-paced environment.
• Enjoys doing individual contributor product and product marketing work and staying in the details.
• Strong ability and desire to travel frequently, including domestic and international.