Airbnb

Leads Airbnb’s brand voice and editorial standards for AI-assisted content, partnering with technology teams to train and evaluate language models and build scalable QA workflows. Requires 10+ years of editorial or brand voice experience, exceptional language judgment, and experience with global brands and AI systems.

Leads Airbnb’s long- and short-term brand strategy, translating consumer insight, business priorities, and cultural signals into positioning, briefs, and narratives. Requires 10+ years of brand strategy experience, exceptional writing, strong creative partnership, and the ability to influence senior leaders.

Builds AI-powered quality platforms, testing frameworks, and scalable infrastructure across Airbnb’s native iOS and Android ecosystems. Requires mobile development experience with Kotlin, Swift, platform SDKs, and mobile test automation.

Senior technical IC focused on backend architecture and AI technologies for Airbnb's communication and connectivity platform. Partners with senior leaders and contributes code while providing technical leadership across teams.

Staff Software Engineer leading development of data catalog and metadata infrastructure for discovery, governance, lineage, and quality across Airbnb’s data ecosystem. Requires 9+ years of software engineering experience focused on data infrastructure and strong programming and distributed data technology skills.

Leads advanced analytics for product teams by analyzing complex data, designing experiments, building performance metrics, and delivering actionable recommendations. Requires 6+ years of experience, quantitative expertise, strong stakeholder communication, and proficiency in Python or R and SQL.

Manages a portfolio of Airbnb hosts in London, driving retention, growth, listing and pricing optimization, and platform engagement. Requires at least three years of account management, sales, or partner support experience, strong communication skills, and CRM proficiency.

Leads quality and community policy for Airbnb’s two-sided marketplace, defining scalable standards and enforcement frameworks for hosts and guests. Requires 10–12+ years in policy or Trust & Safety, marketplace quality experience, strong writing and stakeholder leadership, and data-driven decision-making.

Staff machine learning engineer leading scalable ranking, search, recommendation, and personalization systems. The role requires 9+ years of applied machine learning experience, strong programming and data engineering skills, and expertise productionizing models and pipelines.

Provides frontline support for complex and sensitive safety cases, including threats, violence, exploitation, and self-harm. The role requires at least four years of relevant customer service, emergency, mediation, or Trust and Safety experience, strong judgment, communication skills, and schedule flexibility.

Manages and grows a portfolio of Airbnb hosts through account management, pricing and listing optimization, onboarding, education, and support. Requires at least three years of sales, account management, or partner-support experience and fluency in Italian and English.

Leads host-growth programs and community operations for Airbnb in Brazil, owning revenue and host-growth goals, strategic pilots, and scaled relationship management. Requires 8+ years in sales, business operations, or business development plus strong analytics, project management, and English, Portuguese, and Spanish fluency.

Build and operate scalable AI/ML systems and pipelines that strengthen Airbnb’s fraud prevention and trust defenses. The role requires 7+ years of backend or platform engineering experience, strong programming and data engineering skills, and production machine learning expertise.

Leads the strategy, roadmap, and execution of Airbnb’s global guest payments platform, including payment methods, refunds, installments, and processing resilience. The role manages senior platform managers and requires extensive payments product management experience, cross-functional leadership, and global product expertise.

Manages outsourced customer-service partners and service performance, driving operational quality, strategic initiatives, reporting, and continuous improvement. Requires 8+ years in customer service or operations, extensive BPO partner management, Mandarin and English fluency, and APAC-based availability.

Manages outsourced customer-service partners and service performance for Airbnb’s global delivery organization, combining operational oversight, crisis management, stakeholder leadership, and data-driven continuous improvement. Requires 8+ years in customer service or operations, BPO/partner-management experience, and Mandarin and English fluency.

Manages outsourced customer-service partners and language operations, driving performance, quality, process adoption, and continuous improvement. Requires 8+ years in customer service or operations, deep BPO partner-management experience, Mandarin and English fluency, and strong analytical skills.

Leads partner and service performance for customer service delivery, driving operational excellence, analytics, continuous improvement, and crisis response. Requires 8+ years in customer service or operations, deep BPO or partner-management experience, and Mandarin and English fluency.

Leads UX writing and content strategy for Airbnb’s Host products, shaping product language from concept through launch and partnering with design, research, legal, accessibility, and localization teams. Requires 10+ years of experience and strong executive communication skills.

Leads global educational programs that onboard, develop, and help Airbnb hosts grow their businesses. The role requires 12+ years of strategic or program leadership experience, strong analytics and communication skills, and expertise creating learning experiences for global adult audiences.

Leads strategic partnerships and business development across Central and Eastern Europe, from opportunity identification and commercial modeling through negotiation and execution. Requires 10–12 years of relevant experience, strong financial and strategic judgment, executive relationship skills, and native German with fluent English.

Own the strategy, tooling, and workflow infrastructure supporting high-volume operations, including case and workforce management and AI-assisted processes. The role requires 10+ years of product or operations technology experience, strong technical fluency, and a record of delivering complex systems across teams.

Own localization strategy and quality for Airbnb’s Italian market, shaping product, marketing, and business experiences for local users. The role requires 8+ years of product localization experience, native Italian, English fluency, and strong cross-functional and vendor-management skills.

Dirige le programme mondial d’assurance qualité d’AirCover, en supervisant les évaluations, l’automatisation, l’analyse des causes profondes et une équipe répartie dans plusieurs régions. Le poste exige au moins 10 ans d’expérience en qualité, soutien ou opérations et une expérience confirmée de gestion d’équipes.

Leads the global AirCover quality program, overseeing QA operations, measurement frameworks, systemic issue analysis, automation, and partner performance. Requires 10+ years in quality, support, or operations, 5+ years managing quality teams, and experience in complex claims or financial-services environments.

Leads the global quality strategy for high-stakes Community Support functions including Safety, Premium Support, and CS Labs. Requires 12+ years of support, quality, operations, or Trust & Safety experience, expertise in quality methodologies and AI-assisted QA, and demonstrated leadership of distributed teams.

Leads the technical direction of Airbnb’s event-logging infrastructure, architecting scalable backend systems, shaping roadmaps, and delivering production tooling. Requires 9+ years of engineering experience, backend expertise, and a strong record of technical leadership and mentorship.

Leads Experiences merchandising and discoverability strategy, partnering with Product, Engineering, and Supply on ranking, personalization, experimentation, and measurement. Requires 12+ years in business operations, product operations, or strategy and strong analytical and stakeholder-influence skills.

Leads public policy campaigns across the Southeast and Gulf, developing legislative strategies, analyzing regulation, managing stakeholders and external partners, and representing Airbnb with government officials. Requires 8+ years of relevant policy experience and strong communication, analytical, and project-management skills.

Leads strategic finance and analytics for Airbnb’s marketing organization, evaluating investments, budgets, KPIs, and campaign ROI while partnering with Finance, Marketing, Data Science, and senior leadership. Requires 15+ years of relevant experience and strong financial modeling, analytical, and executive communication skills.

Lead advanced analytics for host acquisition at Airbnb, driving data analysis, metric definition, experimentation, and strategic insights to support growth initiatives.

Drive planning and delivery of Airbnb's priority software product programs by partnering with engineering, design, marketing and operations teams. Develop custom program plans, anticipate risks, and act as a force multiplier to improve quality and velocity across cross-functional stakeholders. Requires 8+ years managing complex product programs at global scale.

Senior machine learning engineer who will build and operate large-scale AI systems for Airbnb’s payments ecosystem, including LLM agents, fraud defenses, and personalization. The role requires 5+ years of applied AI/ML experience, strong Python or Java skills, and production MLOps expertise.

Senior Staff ML Engineer fine-tunes and optimizes state-of-the-art LLMs for Airbnb's customer support AI products, including AI assistants and autonomous agents. Partners cross-functionally to productionize models at scale. Requires PhD and 10+ years experience with PyTorch.

Leads technical direction for Airbnb’s service developer tooling platform, spanning AI-assisted development, JVM build infrastructure, testing, modernization, and observability. Requires 9+ years of industry experience, strong backend and distributed-systems expertise, and the ability to influence organizations and deliver multi-quarter infrastructure initiatives.

Leads global sales operations planning, forecasting, reporting, incentives, and revenue optimization for Airbnb’s central Supply team. The role requires 10+ years in analytics or revenue operations, strong SQL and Excel skills, and the ability to advise senior leaders through data-driven insights.

Build and maintain automated test coverage, improve testing frameworks, integrate tests into CI/CD pipelines, and troubleshoot product issues. The role requires 1–2 years of software development or test automation experience, programming fundamentals, testing-framework exposure, and a bachelor’s degree or equivalent.

Provides personalized, end-to-end support for premium Airbnb community members, managing complex cases across phone and digital channels. Requires at least three years of multicultural customer service experience, strong English and French communication skills, stakeholder management ability, and schedule flexibility.

Gère des réclamations d’assurance complexes et importantes, en évaluant la couverture, la responsabilité, les risques et l’exposition d’Airbnb. Le rôle exige plus de 10 ans d’expérience en réclamations et litige, ainsi qu’une forte capacité d’analyse, de négociation et de collaboration avec des partenaires mondiaux.

Manages complex and large-loss insurance claims, coordinating insurers, TPAs, legal teams, and cross-functional stakeholders to mitigate risk and achieve appropriate resolutions. Requires 10+ years of claims coverage and litigation experience, strong policy and regulatory knowledge, and advanced negotiation and analytical skills.

Manages professional host accounts, acquires high-quality supply, and drives market growth across an assigned territory. Requires 6+ years in sales, account management, or partner support, English and Spanish fluency, CRM proficiency, and residence in Mexico with regular travel.

Leads and develops an engineering team while remaining hands-on in building reliable Finance and Oracle ERP integrations, microservices, APIs, and AI-assisted automations. Requires 10+ years of software engineering experience, ERP expertise, strong Java or Python skills, and experience with production AI applications.

Leads Airbnb’s Scaled Services organization for Fraud & Safety Investigations, overseeing implementation, internal tooling, self-service data, and centralized quality governance. The role requires 12+ years in operations, strategy, or program management and substantial experience managing managers and distributed teams.

Senior litigation counsel will own high-stakes disputes, investigations, and strategic counseling from assessment through resolution, manage outside counsel, and advise Airbnb business partners on legal risk. The role requires 8+ years of litigation experience, a J.D., and active California bar membership.

Own the platform and evaluation strategy for Airbnb’s AI Assistant, shaping how it reasons, retrieves knowledge, takes actions, and resolves support issues safely at scale. Requires 9+ years building technology products, production generative AI or ML experience, strong technical and data fluency, and deep LLM evaluation expertise.

Leads large, cross-functional programs for Airbnb’s Community Support organization, aligning executives and teams across operations, product, engineering, design, and communications. Requires 8+ years of customer-service experience, complex project delivery expertise, and strong executive influence.

Leads Airbnb Homes growth and supply strategy for Vietnam while based in Bangkok, managing host partnerships, acquiring quality listings, analyzing market opportunities, and coordinating cross-functionally. Requires 10+ years in partnerships, business development, sales, or account management, plus Vietnam experience and Vietnamese-English fluency.

Manages strategic API connectivity partnerships across Southeast Asia and India, driving onboarding, integration, commercial growth, and partner performance. The role requires 10+ years of senior account or technical partner management experience, hospitality technology expertise, strong data skills, and executive communication ability.

Manages professional host accounts and supply growth across Australia and New Zealand, using commercial analysis, proactive relationship management, and acquisition strategies to improve host performance and Airbnb supply. Requires 5+ years in sales, account management, business development, or customer success.

Leads advanced analytics for Airbnb’s Community Support business, partnering with product and business leaders on experimentation, scalable data solutions, forecasting, machine learning, and AI-first workflows. Requires 8+ years of experience, advanced quantitative training, expert SQL, advanced Python, and strong stakeholder leadership.