San Francisco, CA
Online marketplace for lodging and experiences
Airbnb operates an online platform connecting hosts offering unique stays, experiences, and services with guests worldwide. It enables authentic local connections beyond traditional hotels, powering a sharing economy with over 9 million listings across 220+ countries. This democratizes travel and provides economic opportunities for hosts globally.
Lead end-to-end product vision and roadmap for Airbnb's Wallet, a new financial hub for guests that unifies payments, stored value, credits, and spending. Build engaging consumer financial experiences that drive retention, conversion, and serve as a platform for future products, requiring 8+ years PM experience in wallets/payments.
Drive product vision, strategy, and roadmap for Airbnb's new Tickets business (attractions, tours, live events). Synthesize user feedback into features and positioning, develop messaging/narratives, build supply partnerships, and ensure high-quality storefront while leading cross-functional execution.
Senior Business Operations and Growth Lead responsible for defining strategy, setting priorities, and driving Airbnb's ticketing business outcomes including supply activation, tickets sold, GBV, and guest experience. Requires 12+ years in strategy/ops at high-growth tech/marketplace, strong analytical/product/marketing fluency, and ticketing ecosystem experience.
HR Generalist partnering with business teams across the Americas to deliver Employee Experience services at Airbnb. Advise on people matters, support talent programs, conduct investigations, and drive HR projects while embedding company values.
Lead Advanced Analytics for Airbnb's Guest App team. Drive product decisions through data analysis, experimentation, statistical modeling, metrics development, and cross-functional collaboration with Product and Engineering.
Own global Hotels acquisition operations strategy at Airbnb. Drive end-to-end funnel performance, lead scoring, forecasting, quota setting, incentive design, and cross-functional insights to scale hotel supply and optimize conversion from lead to contract.
Senior Platform Manager owning strategy, roadmap, and execution for Airbnb's Payment Accounts platform. Build foundational capabilities in digital wallets, identity, and payments for guests and hosts while partnering cross-functionally with Trust, Compliance, and engineering teams.
Product Manager building a new zero-to-one Guest Services business line at Airbnb, defining vision and roadmap for discovering, booking, and delivering in-trip services like private chefs, massages, and transportation to deepen guest engagement in a marketplace model.
Own and lead Airbnb's Community Support LMS transition and broader learning technology stack, including authoring/simulation tools, vendor relationships, data reporting, and a small team. Requires 10+ years in L&D tech, LMS implementation experience, project management, and comfort with technical integrations.
Staff System Engineer owning technical strategy for Airbnb's digital engagement platforms (chat, messaging, CTI, omnichannel routing). Bridge business needs from Community Support/Trust/Policy teams into scalable CRM solutions; lead architecture, roadmap, and technical mentorship.
Lead business operations and growth programs for Airbnb's Americas region. Own end-to-end cross-functional initiatives across demand, supply, and regulatory areas; analyze trends, drive meetings, and present insights to leadership. Requires 10+ years experience in analytics, modeling, and project management.
Staff Advanced Analytics partner for Airbnb's Guest App team, driving product decisions for Promotional Merchandising via deep data analysis, experimentation, statistical modeling, metrics development, and cross-functional collaboration. Requires 10+ years experience in product analytics/data science with strong Python/R, SQL, A/B testing, and AI tool expertise.
Lead business operations for Airbnb's Marketing + Creative teams by building frameworks, processes, and tools to improve strategic rigor, efficiency, and impact. Partner with leadership, Finance, and Analytics on planning, budgeting, and cross-functional initiatives in a global, scaling environment. Requires 10+ years in marketing ops, strategy, or consulting.
Lead global Host SEM strategy and execution for Airbnb to drive efficient host acquisition and supply growth. Own large-scale paid search investments, experimentation, cross-functional partnerships, and data-driven optimization across major platforms.
Senior Manager leading ML, Data, and AI initiatives for Airbnb's Communication & Connectivity products. Responsibilities include setting multi-year AI roadmaps, partnering cross-functionally to ship ML solutions, owning metrics tied to business outcomes, and mentoring teams of ML and data engineers.
Senior Policy Economist using AI, ML, and econometric models to analyze regulatory, housing, tourism, and economic policy impacts. Builds visualizations, dashboards, maps, and data journalism resources while collaborating with policy, legal, comms, and external academic partners.
Senior Software Engineer building a no-code/low-code Content Platform for authoring, serving, and managing personalized marketing content across onsite and offsite channels at Airbnb. Requires 6+ years full-stack engineering experience, technical leadership, and passion for system quality and uptime.
Staff Backend Engineer leading the technical strategy and hands-on development of Airbnb's AI-powered autonomous Ads Platform for paid marketing channels including Google and Meta. Architect systems for creative generation, bidding optimization, audience management, and campaign automation while ensuring brand safety and human oversight. Requires 9+ years software engineering experience and technical leadership.
Operations Engineer using AI, LLMs, and intelligent automation to triage tickets, accelerate incident response, build self-healing observability, and automate repetitive operational work in Airbnb's BizTech Global Operations team.
Lead and scale cross-functional programs for Airbnb's Workplace Operations team. Own end-to-end program delivery, develop policies/playbooks/tooling, drive alignment across global stakeholders, and improve operational efficiency and employee experience. Requires 8-10+ years in program management or workplace ops.
Staff Backend Engineer building real-time and offline serving systems for Host pricing, calendar, and metadata at Airbnb. Lead architecture for low-latency ML model predictions, data pipelines, and personalized recommendations while mentoring engineers and setting technical strategy. Requires 9+ years experience and strong backend expertise.
Senior Manager of Technical Program Management leading AI Platforms initiatives in Search Relevance, ML Infrastructure, and Search Knowledge Infrastructure at Airbnb. Requires 13+ years TPM experience including 8+ years managing TPM teams, plus deep expertise in search, recommendations, and GenAI/LLMs.
Associate Counsel supporting Airbnb's technology and data science teams on open source governance, IP licensing, external publications, and university research agreements. Requires 3+ years legal experience in technology transactions, knowledge of IP fundamentals, and open source licensing.
Engineering Manager leading a team of security engineers to secure Airbnb's cloud infrastructure, data platforms, and identity systems through automation, paved roads, and embedded partnerships with infrastructure and platform teams. Requires 9+ years engineering experience including 3+ years managing security teams, deep cloud security expertise (AWS, Kubernetes), and strong coaching skills.
Payments Partnerships Manager responsible for driving strategy, negotiation, and management of global payout partners to ensure reliable, efficient, and compliant host payments across 200+ markets. Requires 10+ years in payments/fintech with deep expertise in partnerships, cross-border solutions, and cost optimization.
Lead engineering teams building and operating Airbnb's critical online data infrastructure, including distributed KV stores, caching control planes, coordination services, and scalable data ingestion/CDC platforms. Requires 9+ years experience with deep expertise in distributed systems and infrastructure.
Product Manager responsible for setting strategy and driving the roadmap for Airbnb's identity verification systems and trust platform. Requires 8+ years PM experience including 3+ years in identity/trust, with strong technical, data, and cross-functional leadership skills.
Own and evolve Airbnb's core Finance Accounting platform that records, processes, and reports financial lifecycles for all products. Drive roadmap, lead accounting implementations for new products, ensure data integrity with SQL analysis, and partner across Product, Engineering, and Finance teams.
Senior Machine Learning Engineer building and refining reinforcement learning models for Airbnb's host pricing recommendations. Requires 5+ years ML engineering experience with strong Python skills; hospitality or pricing background is a plus.
Lead a team in proactive fraud intelligence and threat mitigation for Airbnb's platform. Analyze trends with SQL/Python, develop upstream controls and policies, collaborate cross-functionally with data, product, legal and policy teams, and present to executives. Requires 8+ years leadership in fraud/risk with deep knowledge of ATO, scams and behavioral analysis.
Software Engineer on Airbnb's Tax Experience team building user-facing products for Hosts and Guests. Own end-to-end features in Java/Kotlin/Python/etc, collaborate cross-functionally with Legal and Design, and adapt to ambiguous tax/compliance requirements.
Senior Influencer Manager responsible for integrating influencer content into Airbnb's owned social media strategy across TikTok, Instagram, and YouTube. Build creator relationships, execute campaigns and activations, analyze performance with CreatorIQ/Sprinklr, and ensure cultural relevance. Requires 7-9 years influencer experience and bachelor's degree.
Senior Programs and Business Operations Lead driving strategy, planning, and data-driven insights to grow Airbnb's Monthly Stays and Homes business globally. Requires 15+ years in strategic/consulting roles, strong analytical skills with SQL/Excel/Tableau, and experience managing analysts and cross-functional teams.
Lead and coach a team of Guest Experience Managers to deliver exceptional, anticipatory VIP services for high-profile Airbnb guests. Oversee end-to-end luxury trip planning, sourcing, and escalations while managing regional performance, 24/7 coverage, and cross-functional partnerships in North America.
Regional Workplace Operations Manager responsible for creating hospitality-forward office experiences, overseeing daily operations, vendor management, events, and employee engagement to strengthen Airbnb culture and community in the Seattle office. Requires 6+ years in workplace ops, hospitality, or events with strong stakeholder and execution skills.
Own end-to-end delivery of regional Gathering & Culture programs including Host Check-Ins, New Hire Connections, tech events, and Tier 1 offsites. Requires 6+ years program/event management experience, strong stakeholder influence, and ability to adapt global strategy to local AMER markets.
Oversee regional GTAP operations at Airbnb, managing end-to-end threat assessment cases involving violence, stalking, and harassment. Requires 5+ years in threat assessment, investigations, or law enforcement with strong documentation and communication skills.
Data Scientist on Airbnb's Community Support team, designing causal inference experiments, building causal ML models for budget optimization, and delivering insights on product impact and quality-cost tradeoffs to improve host and guest experiences.
Data Scientist building and deploying LLM/ML models for personalized, AI-powered Community Support experiences at Airbnb. Requires 2+ years experience, Master's/PhD, strong Python/R/SQL, and state-of-the-art AI/ML knowledge.
Build and productionize cutting-edge ML models for Airbnb's query intelligence, including autocomplete, query tagging, expansion, intent modeling, and LLM-powered natural language search to understand guest intent.
Strategic finance partner to Airbnb's Community Support leadership, building ROI frameworks, evaluating AI and support models, driving financial planning, and advising on high-impact investments and initiatives.
Lead programs and business operations for Airbnb's Services & Membership team. Develop growth strategies, provide data-driven insights using SQL/Tableau, partner with product/marketing on experiments and scaling, and manage cross-functional initiatives in an ambiguous, fast-paced environment. Requires 12+ years in strategy/ops or consulting.
Senior Programs & Business Operations Lead driving global expansion of Airbnb Services by developing strategies, launching/scaling new travel-adjacent categories, building operational frameworks, conducting advanced analytics with SQL, and aligning cross-functional teams.
Enablement Manager supporting Airbnb's Law Enforcement Operations and Global Threat Assessment teams. Builds and optimizes global operational frameworks, processes, training, metrics, and reporting to ensure accurate, timely responses to safety threats and law enforcement requests while complying with global privacy laws. Requires 8+ years in complex operations and Trust & Safety expertise.
Lead strategy, roadmap, and execution of Airbnb's quality tooling platform for evaluating and improving agent performance at scale. Requires 9+ years PM experience and deep expertise with ML/AI-powered products to drive automation, data-driven improvements, and cross-functional alignment.
Staff Software Engineer leading design and development of large-scale batch and real-time data pipelines and ML infrastructure to power GenAI/LLM products and features for Airbnb's Messaging, Notifications, and Connectivity organization. Requires 9+ years experience building production ML systems and cross-functional collaboration.
Lead global regulatory product strategy and programs at Airbnb. Translate regulatory mandates into scalable tech solutions, advise senior leadership, mitigate risks, drive innovation, and manage a high-performing team. Requires 12+ years in product/operations in regulated industries.
Serve as Airbnb's go-to authority on the competitive landscape, including competitors, adjacent marketplaces, travel industry, and macroeconomic trends. Synthesize signals into actionable narratives for executive decision-making through monitoring, deep dives, data strategy, and cross-functional enablement. Requires 12+ years in finance/analytics/consulting.
Senior Account Executive responsible for prospecting, negotiating, and closing deals with independent and boutique hotels to add net-new supply on Airbnb. Owns full sales funnel, market launches, and partner relationships to meet quarterly goals in the Hotels category.
Drive Airbnb's incubation engine by owning product vision, strategy, and roadmaps for multiple 0-to-1 new business ideas. Translate hypotheses into MVPs using configurable platform components, run pilots with clear OKRs, and make data-driven recommendations while partnering with business, engineering, design, and external partners.