Senior Programs & Business Operations Lead
Leads Experiences merchandising and discoverability strategy, partnering with Product, Engineering, and Supply on ranking, personalization, experimentation, and measurement. Requires 12+ years in business operations, product operations, or strategy and strong analytical and stakeholder-influence skills.
About the job
Responsibilities
- Own the demand-side merchandising and discoverability strategy, including placement, sequencing, and which Experiences surface to specific guests.
- Advocate for dynamic, context-aware ranking based on factors such as day of week, availability, trends, market, and traveler type.
- Represent the demand perspective in ranking and personalization roadmaps.
- Prioritize discoverability experiments and translate results into business decisions.
- Partner with Product, Engineering, and Supply on matching, personalization, ranking, and ownership alignment.
- Drive alignment across senior stakeholders with competing mandates.
- Build dashboards and measurement for discoverability, spotlights, and placement performance.
- Close analytics and tooling gaps to accelerate learning and iteration.
- Identify where merchandising investment produces the greatest value.
Requirements
- 12+ years of experience in business operations, product operations, or strategy, ideally at a marketplace or consumer platform.
- Strong analytical foundation, including data analysis, measurement, and translating insights into operating decisions.
- Experience partnering with Product and Engineering on ranking, search, personalization, or merchandising.
- Ability to navigate ambiguity and align senior stakeholders.
- Clear communication and ability to influence a technical roadmap without directly owning it.
Nice to Have
- Experience with search, ranking, recommendations, or merchandising systems.
- SQL or equivalent hands-on analytics capability.
Compensation
- Base pay range: $204,000–$249,000 USD annually.
- May also include bonus, equity, benefits, and Employee Travel Credits.
Skills
Business Operations, Product Operations, Strategy, Data Analysis, SQL, Ranking, Search, Personalization, Merchandising, Experimentation, Dashboarding, Analytics
Similar jobs
Business Operations jobs
Mercury
San Francisco, CALeads Mercury’s enterprise-wide data and AI governance program, establishing risk-based standards, accountability, and responsible-use processes across data, engineering, product, security, legal, compliance, and business teams. Requires 10+ years in governance, technology risk, model risk, privacy, compliance, or related disciplines.
OpenAI
San Francisco, CA
Leads procurement operations for large-scale AI infrastructure, coordinating suppliers, contracts, purchase orders, invoices, logistics, and delivery readiness. Requires 8+ years in sourcing, procurement, infrastructure programs, construction operations, or supply chain, plus strong commercial, risk-management, and stakeholder-influence skills.
Fluidstack
Austin, TX
Leads materials management for gigawatt-scale AI data center infrastructure, directing team priorities while personally recovering critical capital equipment delays. Requires 7–10+ years in global sourcing or capital-equipment supply chain, team leadership, supplier management, and engineering drawing literacy.
Fluidstack
Austin, TXOwns the master schedule and delivery roadmap for GW-scale data center builds. Leads project controls teams, manages schedules, claims, and risks, and provides schedule intelligence to support executive decisions.
Agentio
New York, NY
Own strategy and operations for the creator-supply side of a two-sided marketplace, including supply planning, funnel analytics, retention, incentives, and operational problem resolution. The role requires 4–6+ years in consulting, finance, or a high-growth startup and strong cross-functional execution.