Policy Manager, Quality
Leads quality and community policy for Airbnb’s two-sided marketplace, defining scalable standards and enforcement frameworks for hosts and guests. Requires 10–12+ years in policy or Trust & Safety, marketplace quality experience, strong writing and stakeholder leadership, and data-driven decision-making.
About the job
Responsibilities
- Lead policy development for host and guest quality, including Ground Rules and quality standards for stays.
- Draft clear, scalable policy frameworks that keep pace with product innovation.
- Collaborate with Product, Supply, Community Support, Legal, and other cross-functional stakeholders.
- Guide policy operationalization efforts.
- Support company quality initiatives with risk-mitigation guidance and policy deliverables.
- Use data, research, and community insights to evaluate policies, identify improvement opportunities, and drive revisions proactively.
Requirements
- 10–12+ years of experience in policy or Trust & Safety.
- Leadership experience in quality, standards, or community policy, including defining and enforcing quality standards at scale.
- Experience with review, rating, or reputation systems and related fairness and integrity issues.
- Experience designing policies for consumer-facing two-sided marketplaces.
- Strong critical thinking, research, analysis, writing, communication, presentation, and attention-to-detail skills.
- Data analysis and data-driven decision-making experience.
- Business judgment, strategic thinking, and ability to work effectively under pressure.
- Ability to translate policy requirements into practical solutions that support business objectives.
- Experience working in a matrixed organization and driving complex cross-functional solutions.
- Ability to explain and simplify complex information.
Compensation
- Base pay range: $168,000–$207,000 USD annually.
- May also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Skills
Policy Development, Trust And Safety, Quality Standards, Consumer Protection, Review Systems, Rating Systems, Reputation Systems, Data Analysis, Policy Frameworks, Risk Mitigation, Cross-Functional Collaboration, Stakeholder Management, Strategic Thinking, Research, Technical Writing
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