Account Manager
Manages a portfolio of Airbnb hosts in London, driving retention, growth, listing and pricing optimization, and platform engagement. Requires at least three years of account management, sales, or partner support experience, strong communication skills, and CRM proficiency.
About the job
Responsibilities
- Manage a book of business consisting of host entrepreneurs and rising hosts, supporting retention, growth, and optimization.
- Conduct one-on-one optimization and onboarding conversations, providing recommendations on pricing, availability, and listing quality.
- Secure availability during high-compression dates to help hosts maximize revenue.
- Educate hosts on product updates and policy changes, and channel feedback to internal teams.
- Respond to host inquiries and provide timely, high-quality support.
- Analyze performance data to identify trends and act on opportunities that increase bookings and host success.
- Build long-term host relationships and provide ongoing, tailored support.
- Support market managers with webinars and scaled email education programs.
Requirements
- 3+ years of experience in new sales, account management, or partner support.
- Strong time management and prioritization skills, with the ability to manage multiple accounts.
- Experience managing a book of business and driving engagement and growth through proactive account management.
- Goal-driven, with persistence and a bias for action.
- Excellent communication and presentation skills across phone, email, and in-person settings.
- Proficiency with CRM tools, particularly leads and opportunities; Salesforce experience is a plus.
Nice-to-haves
- 2+ years of hospitality or travel industry experience.
Compensation
- Annual base pay range: £46,000–£54,000 GBP.
- May also be eligible for bonus, equity, benefits, and employee travel credits.
Skills
Account Management, Salesforce, CRM, Pricing Optimization, Data Analysis, Presentation Skills, Hospitality, Travel Industry
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