Account Manager, Commercial
Manages and expands a portfolio of Commercial SaaS customers by driving renewals, retention, and revenue growth. The role requires 4+ years in a quota-carrying account management or sales position, strong forecasting and communication skills, and cross-functional collaboration.
About the job
Responsibilities
- Drive revenue growth within an assigned Commercial customer portfolio by exceeding Net Dollar Retention targets and identifying expansion opportunities.
- Partner with Customer Success to improve customer adoption, address needs, reduce churn, and maximize retention.
- Conduct account health reviews, communicate delivered value, and develop strategies for continued growth.
- Build deep knowledge of clients’ businesses, challenges, and goals to identify strategic opportunities.
- Collaborate with Customer Success, Legal, Accounting, Product, Marketing, Sales, and other cross-functional teams.
- Provide accurate weekly revenue forecasts and maintain CRM opportunity and account data.
- Demonstrate PandaDoc’s value to Commercial customers and advocate for the product.
- Communicate customer feedback, feature requests, and product insights to the Product team.
- Participate in ongoing enablement and company training.
Requirements
- 4+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally in SaaS.
- Experience managing the full renewal cycle.
- Proven ability to forecast revenue accurately and contribute to reliable business projections.
- Track record of exceeding sales targets and achieving measurable results.
- Strong written and verbal communication skills, including the ability to articulate value propositions.
- Experience conducting effective in-person and virtual client meetings.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to work independently and collaborate across distributed teams.
- Analytical, adaptable, self-motivated, resourceful, and committed to continuous learning.
Nice to Have
- Experience with Gong, Slack, Salesforce, SalesLoft, or PandaDoc.
- Familiarity with the Commercial market and its customer challenges and opportunities.
Compensation and Benefits
- Uncapped annual sales commission in accordance with the relevant plan documents.
- Open culture emphasizing feedback and professional development.
- Global, distributed team environment.
- Six self-care days per year.
- Monthly SPIF sales contests.
- Promotion opportunities.
Skills
SaaS, Salesforce, Gong, Slack, Salesloft, Pandadoc, CRM, Revenue Forecasting, Account Management, Customer Success
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