Account Manager - Rentals
Manages property onboarding, training, operations, and partner relationships across a rental-property network. The role requires 3–5 years of property management, leasing, or multifamily marketing experience, strong project and communication skills, and travel of 25–30%.
About the job
Responsibilities
- Lead implementation and execution of new property onboarding, including kickoff calls, pre-launch preparation, and post-launch success monitoring.
- Develop and maintain training programs and materials for property management teams focused on platform use and resident engagement.
- Oversee the property onboarding tracker and integration processes for large-scale launches and individual property additions.
- Manage and optimize training strategies for new property teams, including delivering training and educational content.
- Manage daily operations and relationships for a portfolio of smaller alliance partnerships as the primary point of contact.
- Support member-service escalations and enterprise-account inquiries, partnering with internal teams to resolve complex resident issues.
- Lead monthly Q&A sessions with property portfolios and maintain regular stakeholder communication.
- Serve as an operational leader for site teams across property management companies.
- Attend industry events, conferences, and partner visits; travel approximately 25–30% of the time.
Requirements
- 3–5 years of professional experience in property management, leasing, or multifamily marketing.
- Strong understanding of property management systems and leasing operations.
- Technical onboarding experience and experience with CRM systems and property management software.
- Familiarity with Zendesk or similar customer-service platforms.
- Excellent project management skills and the ability to manage multiple onboarding processes simultaneously.
- Strong communication, presentation, training, and educational-content development skills.
- Data-driven problem-solving and analytical capabilities.
- Demonstrated ability to build and maintain relationships with property management teams.
- Ability to travel 25–30% of the time.
Nice-to-haves
- Experience with loyalty programs or rewards platforms.
- Multifamily marketing or resident-retention experience.
- Knowledge of property management systems such as Yardi or RealPage.
- Training or education experience within real estate.
- Understanding of fintech or real estate technology products.
- Partnership-account or client-success experience.
- Customer-service or member-support experience.
Compensation and Benefits
- Salary range: $110,000–$150,000, plus equity and an annual performance-based bonus.
- Health insurance, One Medical membership, wellness stipends, and family programs from day one.
- 401(k) plan with company match.
- Commuter FSAs.
- Unlimited paid time off.
- Exclusive employee Bilt Points opportunities.
- Team events.
Skills
Property Management, Leasing Operations, Crm Systems, Property Management Software, Technical Onboarding, Zendesk, Project Management, Training Development, Presentation Skills, Data Analysis, Yardi, Realpage, Loyalty Programs, Client Success
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