Enterprise Account Manager
Manages enterprise customer relationships for Lyft Business, designing transportation solutions and growing revenue across large accounts. The role requires at least four years of customer-facing experience, strong account strategy, pipeline management, and the ability to work toward revenue targets.
About the job
Responsibilities
- Own customer relationships with enterprise partners as Lyft’s primary representative for business transportation needs.
- Partner with Fortune 500 companies to design, sell, and implement custom transportation solutions for employees, recruits, VIPs, guests, subscribers, and other passengers.
- Identify and generate additional revenue through upsells and cross-sells across commuter benefits, events, employee perks, concierge, and corporate travel use cases.
- Maintain an active pipeline, including opportunity stages, close dates, revenue forecasts, and deal documentation.
- Expand stakeholder and decision-maker relationships within client organizations.
- Represent client needs to Product, Engineering, Sales Operations, Legal, Marketing, and other cross-functional teams.
- Lead recurring client check-ins and formal quarterly business reviews.
- Address roadblocks, communicate account health, and share best practices.
- Collaborate with Marketing on go-to-market collateral and campaigns.
- Develop business plans and playbooks to drive partner ride growth.
- Maintain knowledge of Lyft Business products, services, and competitive landscape.
Requirements
- 4+ years of experience in a customer-facing role; Sales, Customer Success, or Business Development experience preferred.
- Comfortable working in a sales environment with urgency and independence.
- Strong written and verbal communication skills.
- Experience working toward revenue targets and driving growth within a managed portfolio.
- Demonstrated success managing large customers and prioritizing workflows.
- Ability to build proactive business plans and develop strategies for account growth.
- Ability to deliver business value and build strong client relationships.
- Creative problem-solving skills and ability to overcome challenges and objections.
Benefits
- Medical, dental, and vision insurance options.
- Mental health benefits.
- Family-building, child-care, and pet benefits.
- 401(k) plan with company match.
- Paid holidays and paid time off.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
- Hybrid schedule with three required office days per week and flexibility to work remotely for up to four weeks per year.
- Expected San Francisco-area pay range: $110,857–$138,571, excluding potential equity and benefits.
Skills
Sales, Customer Success, Business Development, Revenue Growth, Pipeline Management, Revenue Forecasting, Account Management, Quarterly Business Reviews, Go-to-Market Strategy, Customer Relationship Management, Cross-Selling, Upselling
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