Enterprise Account Manager
Own strategic relationships with enterprise healthcare customers, driving adoption, renewals, expansion, and net revenue retention. The role requires at least three years of enterprise B2B SaaS experience, strong consultative communication, and operational discipline.
About the job
Responsibilities
- Own net revenue retention and ARR across a portfolio of approximately 40–60 enterprise customers.
- Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
- Lead renewals, upsells, and cross-sells through a disciplined commercial process.
- Run executive check-ins and QBRs connecting product usage to business impact and roadmap.
- Use Freshpaint, Looker, and HubSpot to monitor customer health, forecast accurately, and prioritize engagement.
- Partner with Support, CSE, Product, Marketing, Partnerships, and Sales to remove blockers and unlock customer value.
- Serve as a trusted advisor and voice of the customer for champions and executive sponsors.
- Travel up to 30% for onsite visits, conferences, and company events.
Requirements
- 3+ years in customer-facing, commercially accountable roles in B2B SaaS, such as Account Management or Customer Success, serving enterprise customers.
- Proven success driving adoption, renewals, and expansion with measurable impact on net revenue retention.
- Strong consultative skills, including uncovering business problems, defining success metrics, and mapping capabilities to product value.
- Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
- Technical curiosity and the ability to translate between marketers, product managers, data teams, engineers, and executives.
- Excellent written and verbal communication, including business reviews and C-level presentations.
- Ability to thrive in a remote, early-stage, high-growth environment with significant ownership.
Nice-to-haves
- Experience with customer data, analytics, or marketing technology products.
- Experience working with healthcare providers, payers, dental support organizations, or urgent care groups.
- Familiarity with HIPAA, healthcare data privacy, or other regulated-industry frameworks.
- Experience with analytics tools or warehouses such as Looker, Tableau, Snowflake, or Redshift.
- Exposure to MEDDIC or Command of the Message.
Compensation and Benefits
- $120,000–$135,000 annual salary.
- Competitive pay and generous equity.
- Half-day Fridays.
- 16 weeks of fully paid parental leave after six months; commission-based roles receive 100% of base salary during leave.
- Flexible PTO with a required two-week minimum.
- Company-covered health, dental, and vision insurance for employees, with 80% coverage for dependents.
- Company offsites.
Skills
Account Management, Customer Success, B2B SaaS, Net Revenue Retention, Account Planning, Forecasting, CRM, Looker, HubSpot, HIPAA, Tableau, Snowflake, Redshift, MEDDIC
Similar jobs
Account Management jobs
Baselayer
New York, NY
The founding Account Manager will build executive relationships, serve as the primary client contact, and drive renewals, upsells, and referrals for financial institution customers. The role requires 3+ years in business development, customer success, or implementation and confidence with C-level stakeholders.
Greenhouse
United States
Manages renewals, expansion, pricing, and strategic relationships across enterprise accounts. The role requires strong consultative selling, forecasting, quota performance, and executive stakeholder management.
Altana
Brooklyn, NY
Manages strategic logistics accounts by driving onboarding, product adoption, customer value, retention, and expansion. Requires 5+ years of account management experience with logistics customers and the ability to communicate effectively with technical and commercial stakeholders.
Airbnb
San Diego, CA
Manages and expands hotel supply in San Diego and Palm Springs by acquiring inventory, growing partner relationships, and driving market performance. The role requires at least five years of sales, account management, and partner-support experience, along with strong analytical and communication skills.
Lyft
San Francisco, CAManages enterprise customer relationships for Lyft Business, designing transportation solutions and growing revenue across large accounts. The role requires at least four years of customer-facing experience, strong account strategy, pipeline management, and the ability to work toward revenue targets.