Technical Account Manager, Logistics
Manages strategic logistics accounts by driving onboarding, product adoption, customer value, retention, and expansion. Requires 5+ years of account management experience with logistics customers and the ability to communicate effectively with technical and commercial stakeholders.
About the job
Responsibilities
- Manage strategic accounts across major logistics service providers, driving stakeholder alignment, product adoption, measurable impact, and growth across global operations.
- Lead onboarding and adoption for new users, enabling customers to use Altana’s platform effectively.
- Conduct in-depth customer analysis to optimize experience and outcomes.
- Collaborate with product and implementation engineering teams on contract delivery and product improvements.
- Own customer calls and Quarterly Business Reviews (QBRs), using data-driven insights and communicating customer feedback to internal teams.
- Connect tactical account management with broader commercial and product objectives.
- Partner with Account Executives to identify and execute upsell and cross-sell opportunities.
- Synthesize and communicate customer feedback to the product team.
Requirements
- 5+ years of account management experience with logistics customers, such as 3PLs, cargo, or freight organizations.
- Experience driving strategic initiatives from concept through execution in fast-moving environments.
- Demonstrated success expanding accounts year over year.
- Strong cross-functional collaboration and receptiveness to feedback.
- Willingness to learn fundamental concepts of data fusion and machine learning.
- Ability to communicate product value to technical and commercial audiences.
- Must be within commuting distance of the Brooklyn, NY office and planned Midtown Manhattan office.
Compensation and Benefits
- Annual base salary: $125,000–$150,000 USD.
- Competitive equity grants for most full-time offers.
- Discretionary bonus or variable compensation plan, depending on the role.
- Flexible time off, paid parental leave, medical, vision, and dental benefits.
- Employer-paid high-deductible health plan with HSA contribution and FSA options.
- Life, short- and long-term disability, and AD&D insurance.
- 401(k) savings plan, commuter benefits, wellness subscription, pet insurance, employee assistance program, and dependent care FSA.
Skills
Account Management, Logistics, Customer Success, Product Adoption, Quarterly Business Reviews, Data Analysis, Machine Learning, Data Fusion, Upselling, Cross-Functional Collaboration
Similar jobs
Account Management jobs
Greenhouse
United States
Manages renewals, expansion, pricing, and strategic relationships across enterprise accounts. The role requires strong consultative selling, forecasting, quota performance, and executive stakeholder management.
Idme
United States
Own retention, renewals, and expansion for strategic Commerce & Loyalty accounts, leading quota-carrying growth initiatives and executive customer governance. The role requires at least five years of relevant commercial experience, complex deal expertise, and strong e-commerce and MarTech knowledge.
Freshpaint
United States
Own strategic relationships with enterprise healthcare customers, driving adoption, renewals, expansion, and net revenue retention. The role requires at least three years of enterprise B2B SaaS experience, strong consultative communication, and operational discipline.
Baselayer
New York, NY
The founding Account Manager will build executive relationships, serve as the primary client contact, and drive renewals, upsells, and referrals for financial institution customers. The role requires 3+ years in business development, customer success, or implementation and confidence with C-level stakeholders.
Instacart
United StatesManages Instacart’s retail partner relationships, launches new partners, analyzes business performance, and develops scalable growth strategies. Requires 5+ years of account management experience, strong analytical and stakeholder-management skills, and the ability to lead cross-functional initiatives.