Account Manager, Communities

Responsibilities

Revenue Ownership & Growth

• Carry and exceed a formal quota composed of renewal revenue (GRR) and expansion (NRR) within assigned commercial accounts.
• Identify whitespace within current customers to expand Community Verification products and drive growth through UX changes.
• Lead the end-to-end sales cycle for expansion opportunities, from discovery through contract amendment and closing.

Renewal & Retention Excellence

• Proactively manage renewals beginning 180 days before expiration, preventing dark periods and budget lapses.
• Identify at-risk accounts by monitoring usage health, program performance, and organizational changes.
• Navigate complex procurement hurdles and vendor-management processes to secure multi-year renewals and master service agreements.

Strategic Account Governance

• Maintain and deepen relationships with procurement decision-makers, including e-commerce, MarTech, and performance-marketing stakeholders.
• Lead executive business reviews that translate technical performance data into customer-acquisition ROI, conversion-rate optimization, and broader business objectives.
• Serve as a liaison between commercial clients and Product, providing retail-specific feedback that influences the product roadmap.

Requirements

• 5+ years of experience in a quota-carrying account management, customer success, or hunter sales role.
• Deep knowledge of e-commerce, MarTech, and performance-marketing personas and budgets.
• Experience with customers in apparel, consumer electronics, home goods, and/or sports and outdoors is preferred.
• Demonstrated year-over-year quota attainment and success meeting retention targets.
• Experience managing portfolios and closing opportunities with ACVs from $100,000 to $1 million and sales cycles of 6 to 12 months.
• Ability to navigate complex retail organizations and holding companies during executive transitions.
• Experience collaborating with Marketing, Solutions Consulting, and Customer Success.
• Comfortable working in a growth-stage startup with minimal guidance.
• Strong planning, time-management, consultative problem-solving, and customer-relationship skills.

Performance Indicators

• Gross Retention Rate (GRR): ensuring existing contracts renew on time.
• Net Revenue Retention (NRR): growing accounts through upsells and cross-sells.
• Pipeline velocity: moving expansion opportunities through the procurement funnel.

Compensation & Benefits

• Annual base salary: $129,500–$161,000.
• Additional compensation may include a company bonus, sales incentive, equity, and benefits.
• Benefits include medical, dental, and vision insurance; health savings and flexible spending accounts; life and disability insurance; 401(k) with company match; parental leave; unlimited paid time off subject to policy; company holidays; commuter benefits; employee assistance; pet insurance; wellbeing and childcare discounts; referral bonuses; and learning and development benefits.