Strategic Account Manager
Manages and expands a portfolio of mid-market services sellers, advising them on payments, business management, and banking solutions in English and Spanish. Requires 5+ years in account management or sales, consultative selling expertise, and a record of strategic account growth and retention.
About the job
Responsibilities
- Own and maintain relationships across a portfolio of approximately 175 mid-market services sellers.
- Drive account expansion, retention, and seller satisfaction.
- Advise business owners and operators in English and Spanish on payments, business management, and banking tools.
- Identify cross-sell and use-case expansion opportunities and deliver customized seller onboarding.
- Gather requirements and translate customer needs into scalable technical solutions.
- Project-manage solution execution with cross-functional teams.
- Advocate for seller needs with Product, Engineering, and Operations.
- Negotiate contracts and pricing with senior stakeholders.
- Provide white-glove client service and ensure seller issues are resolved.
- Inform operations and program design for the segment at scale.
Requirements
- 5+ years of account management or sales experience, ideally in SaaS, payments, or business management software.
- Full proficiency in Spanish.
- Proven success growing and retaining a book of business.
- Consistent over-performance against key metrics and revenue targets.
- Strong discovery and consultative selling skills.
- Technical solutioning experience, including requirements gathering and translating customer needs into scalable solutions.
- Demonstrated success retaining and expanding strategic accounts.
- Experience negotiating contracts and pricing with senior stakeholders.
- Exceptional written and verbal communication skills.
- Creative, strategic problem-solving skills and ability to work in ambiguous environments.
- Growth mindset, empathy, collaboration, and a positive team-oriented approach.
Nice to Have
- Experience in the services industry, including sports and entertainment, health and beauty, home services, or professional services.
Compensation
- Base pay varies by U.S. location and market zone:
- Zone A: $135,200–$202,800
- Zone B: $125,800–$188,600
- Zone C: $119,000–$178,400
- Zone D: $108,200–$162,200
- Benefits include remote work, medical insurance, flexible time off, retirement savings plans, and family planning benefits.
Skills
Account Management, Sales, SaaS, Payments, Consultative Selling, Requirements Gathering, Technical Solutioning, Contract Negotiation, Cross-Selling, Customer Retention, Revenue Growth, Business Management Software
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