Account Manager

Responsibilities

• Own the post-sale customer relationship from signed agreement through onboarding, adoption, expansion, and renewal.
• Partner with Account Executives on customer handoffs and lead onboarding for Club Directors and organization leaders.
• Configure accounts, set up teams, align stakeholders, create launch plans, and establish success milestones.
• Equip Club Directors and coaches with guidance, resources, and communication plans for introducing GameChanger to teams and families.
• Build trusted relationships with club directors, league administrators, coaches, and other stakeholders through proactive check-ins.
• Monitor customer health and adoption signals, including team setup, coach activation, parent participation, athlete claims, and fan engagement.
• Create and execute account plans to increase adoption, deepen engagement, and expand across teams, programs, or sports.
• Coordinate education, enablement, and lifecycle communications with Customer Experience and Marketing.
• Own renewals from early planning and value reinforcement through agreement execution.
• Identify customer risk, develop recovery plans, and coordinate internal partners to protect retention.
• Maintain account health, renewal forecasts, growth opportunities, and customer activity in the CRM.
• Establish onboarding, account planning, adoption, expansion, referral, and renewal playbooks.
• Share customer insights with Sales, Customer Experience, Marketing, and Product.
• Define success metrics, operating rhythms, and scalable account management processes with Sales leadership.

Requirements

• 3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience, ideally including renewals and expansion.
• Track record of meeting or exceeding retention, renewal, adoption, or growth goals.
• Experience onboarding and managing multi-stakeholder accounts, from senior decision-makers to day-to-day users.
• Strong consultative, relationship-building, and executive communication skills.
• Ability to connect customer goals to measurable outcomes.
• Experience using customer data and account health signals to prioritize action and manage a portfolio proactively.
• Experience with CRM and customer success platforms such as HubSpot, Salesforce, or similar tools.
• Self-starter comfortable working in an early-stage, fast-paced environment with significant ownership.
• Knowledge of baseball/softball and basketball sports markets.
• Ability to travel as needed.

Nice-to-haves

• Experience working within the club sports ecosystem.

Compensation and Benefits

• Target salary range: $65,000–$85,000, with total on-target earnings of up to $125,000 based on performance.
• Total compensation may include incentive compensation, equity, and benefits.
• Unlimited vacation, paid volunteer opportunities, technology and work-from-home stipends, wellness and lifestyle stipends, health benefits, 401(k) with company match, insurance, disability leave, paid parental leave, family-building benefits, and employee discounts.