Account Manager, NORAM
Manages a portfolio of North American clients by improving platform adoption, retention, booking conversion, and revenue. The role combines account relationship management, issue resolution, strategic growth projects, and data-informed optimization.
About the job
Responsibilities
- Build and maintain client relationships to drive platform adoption and retention.
- Identify and implement strategic growth opportunities across a portfolio of North American accounts.
- Prioritize high-value accounts to maximize client impact and revenue.
- Manage inbound client inquiries and resolve issues affecting the online booking experience.
- Oversee client and internal projects from initiation through completion.
- Provide clients with insights on FareHarbor and industry trends.
- Improve clients’ e-commerce conversion rates and revenue through growth initiatives.
- Maintain at least 90% SLA compliance, including regular client engagement.
- Mitigate account risks and support retention goals.
Requirements
- Strong collaboration and teamwork skills.
- Ability to demonstrate company values and commitment to client success.
- Strong organization, prioritization, and time management skills.
- Analytical and problem-solving abilities, both independently and collaboratively.
- Ability to synthesize information and provide clear direction or examples.
- Comfort suggesting changes and offering solutions to meet client and company goals.
Nice-to-haves
- Experience with Google Analytics or Looker Studio.
- Experience with SEMrush.
- Experience with Microsoft Clarity.
- Experience in the tourism or SaaS industry.
- Experience with SEO optimization and website optimization.
Compensation and Benefits
- $29.17–$43.77 per hour, plus 10% bonus potential.
- Medical, dental, and vision coverage.
- 26 vacation days, 10 sick days, and 12 paid holidays per year.
- Global leave benefits, including 22 weeks of paid parental leave, 2 weeks of paid grandparent leave, extended care leave, and bereavement leave.
- Life insurance.
- 401(k) with employer matching.
- Social events and team-building activities.
- Educational opportunities.
- Wellness benefits, including a Headspace subscription and wellness webinars.
- Work-from-home assistance.
- Hybrid-friendly work environment.
- Paid volunteer hours.
Skills
Google Analytics, Looker Studio, Semrush, Microsoft Clarity, SEO, Website Optimization, Conversion Rate Optimization, Client Relationship Management
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