Account Manager, NORAM

What you’ll do here

• Build and maintain strong client relationships to ensure adoption and retention of the FareHarbor platform.
• Identify and implement strategic opportunities for client growth across your portfolio, prioritizing high-value accounts to maximize impact and revenue.
• Manage client inquiries, resolving issues to improve their online booking experience.
• Oversee client + internal projects from initiation to successful completion, ensuring timely execution.
• Become an expert on FareHarbor and industry trends to provide valuable insights and effectively communicate FareHarbor’s competitive advantages to clients.

KPIs

• Drive Client Growth: Implement suggestions to increase clients’ e-commerce conversion rate and annual revenue. Measured by number and quality of growth projects across portfolio.
• Quality Client Communication: Maintain 90+% SLA compliance by engaging clients regularly (average of 30 calls and 3+ hours of talk time per week).
• Retention & Risk Mitigation: Contribute to high department retention targets through client retention and risk mitigation efforts.

Requirements

• Strong collaborator and team player willing to go above and beyond for FareHarbor’s success.
• Routinely demonstrates FareHarbor values and commitment to the company.
• Proven ability to stay organized and prioritize workload.
• Excellent time management skills.
• Analytical skills and ability to problem-solve independently or with others.
• Ability to synthesize information and provide clear direction or examples.
• Comfortable suggesting changes and offering solutions to reach company and client goals.

Bonus Points

• Experience with Google Analytics & Looker Studio, SEMrush, Microsoft Clarity (or similar).
• Experience in the tourism or SaaS industry.
• Experience in SEO optimization & website optimization.

Benefits

• Medical, dental + vision coverage.
• 26 vacation days, 10 sick days & 12 paid holidays per year.
• Global leave benefit, 22 weeks paid parental leave, 2 weeks paid grandparent leave, extended care and bereavement leave.
• Life insurance policy.
• 401k + employer matching.
• Social hours & events, team-building.
• Educational opportunities.
• Wellness benefits (Headspace subscription & wellness webinars).
• Work-from-home assistance.
• Hybrid friendly.
• Paid volunteer hours.

Salary Range: $29.17/hour - $43.77/hour, plus 10% bonus potential.