Latest Customer Success jobs at Airbnb

Manages outsourced customer-service partners and service performance, driving operational quality, strategic initiatives, reporting, and continuous improvement. Requires 8+ years in customer service or operations, extensive BPO partner management, Mandarin and English fluency, and APAC-based availability.

Manages outsourced customer-service partners and service performance for Airbnb’s global delivery organization, combining operational oversight, crisis management, stakeholder leadership, and data-driven continuous improvement. Requires 8+ years in customer service or operations, BPO/partner-management experience, and Mandarin and English fluency.

Manages outsourced customer-service partners and language operations, driving performance, quality, process adoption, and continuous improvement. Requires 8+ years in customer service or operations, deep BPO partner-management experience, Mandarin and English fluency, and strong analytical skills.

Leads partner and service performance for customer service delivery, driving operational excellence, analytics, continuous improvement, and crisis response. Requires 8+ years in customer service or operations, deep BPO or partner-management experience, and Mandarin and English fluency.

Dirige le programme mondial d’assurance qualité d’AirCover, en supervisant les évaluations, l’automatisation, l’analyse des causes profondes et une équipe répartie dans plusieurs régions. Le poste exige au moins 10 ans d’expérience en qualité, soutien ou opérations et une expérience confirmée de gestion d’équipes.

Leads the global AirCover quality program, overseeing QA operations, measurement frameworks, systemic issue analysis, automation, and partner performance. Requires 10+ years in quality, support, or operations, 5+ years managing quality teams, and experience in complex claims or financial-services environments.

Leads the global quality strategy for high-stakes Community Support functions including Safety, Premium Support, and CS Labs. Requires 12+ years of support, quality, operations, or Trust & Safety experience, expertise in quality methodologies and AI-assisted QA, and demonstrated leadership of distributed teams.

Leads regional customer support operations in Canada, managing people managers, escalations, staffing, performance, and strategic improvements. Requires 8+ years in customer service or operations, including substantial direct people-management experience and strong data analysis and coaching skills.

Supervise une équipe de soutien client premium bilingue, en assurant la qualité opérationnelle, la gestion des escalades sensibles et le développement de la performance. Le poste exige au moins six ans d'expérience en service à la clientèle ou opérations, dont trois ans en gestion directe du personnel.