Latest Business Operations jobs at Airbnb

Leads quality and community policy for Airbnb’s two-sided marketplace, defining scalable standards and enforcement frameworks for hosts and guests. Requires 10–12+ years in policy or Trust & Safety, marketplace quality experience, strong writing and stakeholder leadership, and data-driven decision-making.

Leads Experiences merchandising and discoverability strategy, partnering with Product, Engineering, and Supply on ranking, personalization, experimentation, and measurement. Requires 12+ years in business operations, product operations, or strategy and strong analytical and stakeholder-influence skills.

Manages complex and large-loss insurance claims, coordinating insurers, TPAs, legal teams, and cross-functional stakeholders to mitigate risk and achieve appropriate resolutions. Requires 10+ years of claims coverage and litigation experience, strong policy and regulatory knowledge, and advanced negotiation and analytical skills.

Leads Airbnb’s Scaled Services organization for Fraud & Safety Investigations, overseeing implementation, internal tooling, self-service data, and centralized quality governance. The role requires 12+ years in operations, strategy, or program management and substantial experience managing managers and distributed teams.

Manages a portfolio of complex operational vendors, driving service quality, financial governance, SLA performance, and issue resolution. The role requires 6+ years of vendor or outsourcing management experience, strong analytics and negotiation skills, and the ability to mentor colleagues and lead improvement initiatives.

Lead business operations and growth programs for Airbnb's Americas region. Own end-to-end cross-functional initiatives across demand, supply, and regulatory areas; analyze trends, drive meetings, and present insights to leadership. Requires 10+ years experience in analytics, modeling, and project management.

Leads public policy campaigns in Korea by developing advocacy strategies, analyzing legislation and regulations, engaging government and policy stakeholders, and coordinating cross-functional execution. Requires 8+ years of relevant policy experience, strong communication and analytical skills, and familiarity with the National Assembly or central government.

Leads Airbnb Homes supply growth and market performance across Mexico, Central America, and the Caribbean while managing Market Manager teams. The role requires extensive marketplace or operations experience, strong people leadership, and expertise in the MexicoCCA travel and hospitality landscape.

Leads cross-functional business operations, growth programs, analytics, and performance reporting for Airbnb’s Australia and New Zealand market. The role requires 10+ years of experience, strong stakeholder communication, project ownership, Excel proficiency, and preferably SQL skills.

Sourcing Manager partnering with engineering leaders to develop sourcing strategies for enterprise SaaS, infrastructure, and technology platforms while driving cost efficiency and supplier performance.

Lead regulatory compliance programs and initiatives for Airbnb's Cities team, partnering with Engineering, Data Science, Policy, and Legal to scale operations and manage cross-functional stakeholders.