Senior Manager, Field Operations
Leads Airbnb Homes supply growth and market performance across Mexico, Central America, and the Caribbean while managing Market Manager teams. The role requires extensive marketplace or operations experience, strong people leadership, and expertise in the MexicoCCA travel and hospitality landscape.
About the job
Responsibilities
- Lead and inspire a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA.
- Partner with the Country Manager to execute country strategic plans and align local execution with national priorities.
- Design territory-level strategies for acquisition, optimization, and host quality across markets and host segments.
- Experiment to unlock new sources of supply, measure results, refine strategies, and create scalable playbooks.
- Collaborate with Supply Leadership, Marketing, RevOps, Policy, and Product on initiatives that improve host performance and accelerate supply growth.
- Own business performance and ensure markets meet revenue, supply, and quality KPIs.
- Identify market trends and opportunities, addressing barriers and responding to emerging demand or regulatory shifts.
- Coach and develop talent while building a culture of experimentation, accountability, and continuous growth.
Requirements
- 14+ years of experience in global operations, business development, or marketplace management.
- 5+ years in a people-leadership role managing and scaling teams.
- Deep expertise in the MexicoCCA travel and hospitality landscape.
- Experience driving local growth and community engagement.
- Operational, commercial, public speaking, and marketing skills for acquiring supply across multiple channels.
- Strong leadership, coaching, analytical, strategic thinking, and cross-functional influencing abilities.
- Experience using tools, dashboards, and analytics to assess performance and guide decisions.
- Demonstrated success achieving results through others, including performance management and developing emerging leaders.
- Strong organization and ability to lead multiple initiatives simultaneously.
Nice-to-haves
- Experience growing supply and building partnerships with community and host groups.
Compensation and Benefits
- Monthly base pay range: $191,666.67–$237,500 MXN.
- May be eligible for bonus, equity, benefits, and Employee Travel Credits.
Skills
Marketplace Management, Global Operations, Business Development, People Management, Team Scaling, Travel And Hospitality, Community Engagement, Marketing, Public Speaking, Revenue Operations, Data Analytics, Performance Management, Cross-Functional Collaboration, Supply Growth, Strategic Planning
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