Program Lead, Executive Operations

Responsibilities

Executive Operating Cadence & Execution

• Own executive and leadership operating rhythms end-to-end, including agendas, advance materials, decision capture, action items, and follow-through.
• Translate leadership discussions into clear decisions, owners, deadlines, and measurable next steps.
• Drive commitments to completion across teams and surface risks early.
• Draft executive briefing documents, All Hands content, board-material sections, and recurring leadership reporting.
• Build and maintain reporting in Google Sheets and Excel, with written commentary explaining implications and areas needing leadership attention.

Executive Business Partnership & Decision Support

• Partner with executive leaders and develop fluency in their business areas, priorities, goals, and performance measures.
• Prepare leaders for important meetings by anticipating questions, identifying changes, and clarifying decisions needed.
• Synthesize complex, cross-functional information for executive audiences.
• Surface risks, dependencies, opportunities, and slipping commitments.
• Represent executives as a delegated proxy in defined forums and report outcomes and next steps.

Cross-Functional Initiative Ownership

• Own high-priority executive initiatives from planning through execution.
• Establish plans, milestones, risks, stakeholder communications, decisions, and desired outcomes.
• Drive initiatives across teams without formal authority.
• Build stakeholder alignment and accountability.
• Adapt across process, people, technical, and systems-oriented projects.

Executive Support & Administration

• Provide strategic calendar support as needed.
• Coordinate complex travel, leadership meetings, and event logistics.
• Support expense management, vendor coordination, and related operational needs.
• Handle sensitive and confidential information with judgment and discretion.

Requirements

• 5+ years of experience in a high-growth B2B SaaS environment, ideally in business operations, executive operations, program or project management, Chief of Staff, or strategic executive support.
• Experience owning an executive or leadership operating rhythm end-to-end.
• Experience driving complex, cross-functional programs to completion without formal authority.
• Strong business acumen and intellectual curiosity.
• Exceptional written communication and synthesis skills for executive audiences.
• Ability to turn complex or ambiguous discussions into concise, actionable plans and documentation.
• Advanced proficiency in Google Sheets and Excel, including data interpretation and communication.
• Strong judgment and discretion with confidential information.
• Comfort interacting with senior leaders and acting as a delegated proxy.
• Ability to operate effectively in ambiguity and create structure, processes, and playbooks.

Nice-to-Haves

• Healthcare or health technology experience, especially EMR, revenue cycle management, or payer operations.
• Experience supporting board or investor reporting cycles.
• Experience using modern AI tools in daily workflows.
• Experience in a distributed, rapidly growing, or scaling organization.
• Exposure to business intelligence tools or SQL.

Compensation & Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Additional perks and benefits may apply.