Senior Community Growth Manager at Airbnb

Responsibilities

Launch and manage host growth programs in Brazil, including the Co-Host Network and Superhost Ambassadors.
Design playbooks and adapt central frameworks to local market dynamics.
Partner with commercial, community, sales operations, and cross-functional teams to pilot scalable initiatives.
Analyze program performance, regional trends, and business outcomes to identify growth opportunities.
Recruit and onboard co-hosts, Ambassadors, and participating hosts.
Design, pilot, and test growth levers at scale.
Develop and maintain community forums and feedback channels.
Execute workshops, events, webinars, partnerships, and other community-growth channels.
Design and operationalize email and scaled communication campaigns for lifecycle engagement and education.
Manage relationships with hosts and support their property-management businesses.
Establish revenue and host-growth goals, implement plans, and evaluate program effectiveness.
Develop project plans, mitigation plans, pilots, and processes for evolving business verticals.
Lead community resource development and high-impact communications.
Develop expertise in local market trends and dynamics.
Support online and offline community events.

8+ years of experience in sales, business operations, or business development in technology, real estate/property management, or travel.
Demonstrated ability to drive growth, own growth OKRs, and exceed goals.
Strong project management and strategic-program leadership experience.
Experience forecasting, modeling, and optimizing growth tactics.
Sales or external relationship-management experience in technology and consumer goods.
Ability to influence through persuasion, negotiation, and consensus building.
Strong analytical, decision-making, creative problem-solving, communication, interpersonal, and business-acumen skills.
Understanding of value drivers in recurring-revenue business models.
Ability to work proactively and effectively amid ambiguity and limited guidance.
Expert Excel skills, including pivot tables, large-dataset analysis, and formulas.
Fluency in English, Portuguese, and Spanish, spoken and written.

Experience with SQL and analytical methodologies such as capacity planning, forecasting, and modeling.
Experience with Google Docs, Salesforce CRM, Asana, Airtable, and similar project-management tools.
Experience driving supply acquisition, territory management, and retention.