Market Manager, Australia
Manages professional host accounts and supply growth across Australia and New Zealand, using commercial analysis, proactive relationship management, and acquisition strategies to improve host performance and Airbnb supply. Requires 5+ years in sales, account management, business development, or customer success.
About the job
Responsibilities
- Manage a portfolio of professional hosts, driving retention, growth, and listing optimisation on Airbnb.
- Analyse performance data to identify trends and actionable opportunities that increase bookings and host success.
- Develop and deliver supply-building projects from concept through implementation.
- Secure availability for high-demand dates so hosts can maximise revenue.
- Educate hosts on product updates and policy changes, and communicate their feedback to internal teams.
- Respond to host inquiries and provide timely, high-quality support.
- Build long-term host relationships and tailor ongoing support to their needs.
- Provide occasional in-person support and guidance in the market.
- Collaborate cross-functionally with product, communications, public policy, legal, and customer support teams.
Requirements
- 5+ years of experience in sales, account management, business development, or customer success.
- 2+ years of experience in the technology, travel, or hospitality industry.
- Strong commercial acumen and understanding of revenue drivers, industry trends, and competitive landscapes.
- Strong time management and prioritisation skills.
- Excellent communication and presentation skills across phone, email, and in-person channels.
- Highly analytical, with the ability to turn data into actionable insights.
- Experience managing a book of business and driving engagement and growth through proactive account management.
- Goal-driven, persistent, and action-oriented.
- Experience influencing cross-functional stakeholders.
- Proficiency with CRM tools and leads and opportunities; Salesforce experience is a plus.
- Fluency in English.
Skills
Salesforce, CRM, Account Management, Business Development, Customer Success, Revenue Management, Data Analysis, Lead Generation, Opportunity Management, Cross-Functional Collaboration
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