Account Manager
Own and grow a portfolio of Australian clients by expanding relationships, identifying supply-chain opportunities, driving retention, and promoting platform adoption. The role requires at least five years of sales, account management, or supply-chain experience, ideally in logistics or freight forwarding.
About the job
Responsibilities
- Own business growth within a portfolio by upselling and cross-selling supply chain and technology products.
- Understand clients’ business goals, industries, and Flexport services to identify and close opportunities that deepen relationships.
- Serve as a trusted advisor and advocate for client needs internally.
- Conduct regular client touchpoints and business reviews to demonstrate value, uncover opportunities, and drive retention, both onsite and online.
- Collaborate cross-functionally with Supply Chain Operations, Procurement, Implementation, and Trade & Financial Services teams to execute client strategies.
- Monitor client health proactively to identify opportunities and keep client and business goals on track.
- Champion product adoption by mastering the Flexport platform and helping clients use it effectively.
Requirements
- At least 5 years of experience in sales, account management, or supply chain operations.
- Experience in logistics, freight forwarding, or supply chain preferred.
- Client-service mindset with a strong focus on client outcomes.
- Excellent communication and negotiation skills.
- Strong organizational discipline and problem-solving abilities.
- Strategic vision combined with hands-on execution.
Nice-to-Haves
- Experience in retail, electronics, or technology industries.
- Experience collaborating with global teams.
- Experience with AI adoption.
Compensation and Benefits
- Competitive base salary and performance bonus.
- Guaranteed bonus to support transition and integration.
- Superannuation.
- Monthly health stipend.
- Phone bill and travel reimbursement.
- Company stock.
- Global learning programs and career development opportunities.
Skills
Account Management, Sales, Supply Chain Operations, Logistics, Freight Forwarding, Client Relationship Management, Negotiation, Problem Solving, Supply Chain, Artificial Intelligence
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