Latest Customer Support jobs at Airbnb

Provides frontline support for complex and sensitive safety cases, including threats, violence, exploitation, and self-harm. The role requires at least four years of relevant customer service, emergency, mediation, or Trust and Safety experience, strong judgment, communication skills, and schedule flexibility.

Provides personalized, end-to-end support for premium Airbnb community members, managing complex cases across phone and digital channels. Requires at least three years of multicultural customer service experience, strong English and French communication skills, stakeholder management ability, and schedule flexibility.

Provides autonomous, end-to-end resolution for complex, high-value reservation issues involving Airbnb guests and Hosts. The role requires 4+ years of multicultural customer service experience, strong judgment and communication skills, and fluency in English and Spanish.

Supervises a Community Support team, driving operational metrics, service quality, process improvements, and customer advocacy. The role requires at least five years of supervisory experience, strong analytical and stakeholder-management skills, and willingness to work flexible shifts from the Gurugram office.

Fournit un support premium personnalisé aux voyageurs et aux hôtes Airbnb, en gérant des cas complexes de bout en bout par téléphone, messagerie et chat. Le rôle exige au moins trois ans d’expérience en service client, la maîtrise de l’anglais et du français, ainsi qu’une disponibilité en horaires décalés.

Provides high-touch, end-to-end support for Airbnb guests, Hosts, and premium community members across multiple communication channels. The role requires at least three years of customer service experience, strong judgment, hospitality skills, and fluent English and French communication.

Leads premium customer-support operations, managing teams of approximately 10–15 ambassadors, complex escalations, staffing, performance, and employee development. Requires 10+ years in user support or operations and 5+ years of direct people management.

Cette personne gère de bout en bout des dossiers complexes et sensibles pour offrir un soutien premium aux voyageurs et aux hôtes Airbnb. Le rôle exige au moins six ans d'expérience en service à la clientèle, d'excellentes aptitudes de communication et une grande autonomie.

Provides autonomous, high-touch support for complex and sensitive reservation issues involving Airbnb hosts and guests. The role requires 6+ years of customer service experience, strong conflict-resolution and stakeholder-management skills, advanced computer proficiency, and schedule flexibility.

Provides autonomous, end-to-end support for complex and sensitive cases involving Airbnb Hosts and Guests, including high-value reservations. The role requires 6+ years of multicultural customer service experience, strong conflict-resolution and stakeholder skills, and fluency in English and Portuguese.

Provides end-to-end, personalized support for Airbnb guests and Hosts, including complex case resolution and stakeholder engagement. Requires at least three years of customer service experience plus fluent spoken and written English and French.

Provides premium customer support for Airbnb users. The posting indicates a Canadian annual base pay range of $58,000–$63,000 CAD, with potential eligibility for bonus, equity, benefits, and Employee Travel Credits.

Leads a premium customer support team, managing escalations, staffing, performance, coaching, and employee development. Requires 6+ years in customer service or operations, direct people-management experience, and fluency in English and French.

Leads a premium customer support team, overseeing escalations, staffing, performance management, coaching, and operational improvements. Requires 8+ years in customer service or operations, including 5 years managing staff, plus strong analytical and crisis-management skills.

Gère des équipes de soutien à la clientèle, supervise les opérations et les escalades sensibles, et améliore le rendement par le coaching, l’analyse des données et la gestion des effectifs. Le poste exige au moins 8 ans d’expérience, dont 5 ans en gestion directe du personnel.

Handles complex community safety cases, investigates incidents, supports survivors through trauma-informed communication, and makes policy-based resolutions. The role requires fluent Japanese and English, strong crisis-management and conflict-resolution skills, and at least one year of relevant experience.

Handles complex, sensitive safety cases for Airbnb customers through multiple contact channels. The role requires at least three years of relevant contact-center or Trust & Safety experience, strong communication and risk-assessment skills, and flexibility for varied shifts.

Le ou la spécialiste gère des dossiers complexes liés à la sécurité de la communauté, évalue les risques et soutient les clients avec empathie et discernement. Le poste exige plus de trois ans d'expérience pertinente, d'excellentes aptitudes de communication et une disponibilité pour des horaires variables.