New York, NY
Online marketplace for booking doctor appointments
Zocdoc operates a healthcare marketplace where patients find and book in-person or virtual appointments with in-network, highly rated providers. It helps millions access care quickly, typically within 24-72 hours. Doctors use the platform to grow their practices and reach new patients.
Lead the design and build of internal developer platforms and AI guardrails at Zocdoc. Focus on enabling both engineers and non-technical teams with secure, scalable, easy-to-use tools, CI/CD, and AI workflows while driving adoption through empathy and measurable outcomes. Requires 7+ years platform experience and a Bachelor's degree.
Lead and develop a high-performing enterprise sales team to acquire, grow, and retain relationships with large health systems and integrated delivery networks. Shape commercial strategy while coaching sellers on account planning, executive relationships, and complex negotiations in the healthcare marketplace.
Support execution and optimization of paid social campaigns (primarily Meta, expanding to TikTok) to connect patients with care. Manage campaigns, budgets, QA, A/B tests, and performance optimizations while partnering with Creative, Brand, and Analytics teams. Requires 1+ years in paid social or performance marketing and strong hands-on Meta Ads Manager experience.
Deliver exceptional customer service to healthcare providers via calls, email, and chat. Proactively upsell features, resolve issues, and build positive relationships to enhance provider experience with Zocdoc's platform.
Lead the re-architecture of Zocdoc's EHR interoperability platform, designing scalable abstractions and real-time integrations that power availability, bookings, and data exchange across 170+ systems. Requires 10+ years backend experience, strong architectural leadership, and a product-driven mindset to mentor teams and drive cross-functional impact.
Lead FP&A partnership for R&D and Operations at Zocdoc, driving budgets, forecasts, resource allocation, and strategic decisions through financial insights and analyses. Requires 8+ years finance experience including 3+ years managing teams, strong modeling and stakeholder skills.
Own the design, implementation, and optimization of AI-powered customer support workflows across chat, voice, and email at Zocdoc. Partner with CX, Product, Engineering, and AI vendors to automate processes, improve metrics like CSAT and productivity, and scale high-quality support experiences.
Account Director responsible for identifying, developing, and closing enterprise partnerships with large health systems. Own full complex sales cycles with clinical, operational, financial, IT, legal and procurement stakeholders while consistently exceeding revenue targets.
Own a portfolio of large strategic provider partners as a trusted advisor. Develop account strategies, build executive relationships, and drive long-term commercial growth and revenue in a dual-sided healthcare marketplace.
Lead the Frontend Platform & Mobile team at Zocdoc, owning the strategy and roadmap for the accessible React design system and component library used across web and native mobile. Drive adoption, accessibility standards, and platform improvements while managing and growing a team of frontend engineers.
Senior Software Engineer building self-service spend management platform for healthcare providers on Zocdoc Marketplace. Design and deliver flexible budget controls, spend visibility, and money-moving systems with high correctness/reliability using .NET, AWS, and GenAI tools.
Own and grow a portfolio of large health system partnerships at Zocdoc. Drive long-term growth through consultative enterprise selling, contract renewals, negotiations, expansion, and executive stakeholder management with up to 75% travel.
Senior Analyst responsible for negotiating IT/SaaS contracts, managing vendor renewals and onboarding, partnering with Legal/Finance/InfoSec, and improving procurement processes at Zocdoc. Requires 3+ years in contracts/procurement with strong negotiation and organizational skills.
Senior Staff Security Engineer owning the roadmap for an AI-driven vulnerability scanning, triage, and automated remediation platform. Requires 8+ years in security engineering with deep cloud/container expertise, offensive security experience, and proficiency in Python/Go/Rust.
Application Security Engineer partnering with engineering teams to embed security into the SDLC, triage SAST/SCA findings, provide remediation guidance on OWASP issues, maintain security docs/playbooks, support governance/audits, and integrate GenAI tools while building AI governance guardrails.
Support planning and execution of B2B marketing events, trade shows, field events, and webinars for Zocdoc's Provider business. Requires 2-4 years experience in events or field marketing, strong project management, and comfort with virtual production tools like Zoom Webinar.
Lead end-to-end design for Zocdoc's Care Access Network partner experiences. Create dashboards, workflows, rapid prototypes, and tailored concepts to drive strategic partnerships, commercial conversations, and AI-native product development in a consultative B2B environment.
Lead Zocdoc's organic social media strategy across Instagram, TikTok, YouTube and emerging platforms. Develop campaigns, oversee content production and community management, analyze performance, and build scalable systems to drive brand awareness, affinity and engagement for patients and providers. Requires 8-10 years experience in organic brand social.
Staff Product Manager shaping Zocdoc's consumer marketplace to help patients easily access in-network care and insurance coverage. Requires 6+ years PM experience (ideally B2C/marketplace/insurance), data-driven problem solving, and cross-functional leadership in a complex healthcare environment.
Lead the People Analytics function at Zocdoc by building data foundations, scalable analytics products, dashboards, and AI-enabled insights across the employee lifecycle to drive better workforce decisions for HR and business leaders. Requires 5+ years in people analytics, Master's in I-O Psychology or related field, strong SQL and visualization skills, and experience with generative AI tools.
CRM Marketing Manager responsible for end-to-end development, execution, and optimization of multi-channel CRM campaigns (email, SMS, push, in-app) to drive patient engagement, sessions, and bookings at Zocdoc. Requires 7+ years in analytical CRM roles, deep Braze expertise, strong data skills with Looker/SQL, and hypothesis-driven testing.
Manager on the Commercial Operations & Strategy team responsible for bridging strategy and execution for sales teams. Defines KPIs, analyzes sales data, designs incentive plans, optimizes processes, and drives insights to increase revenue and efficiency.
Embedded Data Scientist supporting Acquisition Marketing to measure, optimize, and scale patient acquisition efforts through attribution, experimentation, and performance analytics. Requires 3+ years in marketing analytics and proficiency in SQL/Python/R.
Own and grow a portfolio of strategic distribution partnerships. Drive new business development, manage partner performance, negotiate deals, and collaborate cross-functionally to expand commercial impact.
Staff Software Engineer leading architecture and development of a self-service spend management platform for healthcare practices. Requires 2+ years .NET and AWS experience plus strong backend and frontend skills.
Provide operational support and strategic analysis to sales teams, defining KPIs, driving forecasting, and optimizing processes to enable growth at a leading healthcare marketplace.
Senior sales role owning full-cycle enterprise deals for Zocdoc's Online Scheduling and AI Voice Assistant solutions, targeting healthcare organizations. Requires 5+ years of quota-carrying SaaS sales experience and strong executive stakeholder management.
Lead and grow an engineering team building Zo, Zocdoc's AI phone assistant that handles healthcare scheduling calls using voice AI and LLMs. Requires experience shipping consumer-facing AI products, microservices, and cloud environments.
Lead and scale a unified Solutions Architecture and Professional Services team for enterprise health systems. Own pre-sale solution design, delivery governance, and services catalog while partnering with Sales, Product, and Engineering.
Build and maintain departmental budgets and monthly consolidated forecasts while supporting executive financial reporting. Partner with department leaders to analyze variances and influence business strategy.
Lead Zocdoc's SMB Sales organization end-to-end, driving multi-year strategy, commercial execution, and building a high-accountability, tech-enabled sales engine for healthcare marketplace growth.
Lead marketing operations at Zocdoc, owning the MarTech stack, data governance, and AI-driven automation to enable high-velocity execution across Creative, Growth, Brand, and Product Marketing teams.
As a Staff Data Scientist, Marketplace Analytics, you will be a senior analytical voice at Zocdoc, leading experimentation and analytical strategy across product, growth, monetization, and marketing initiatives. You will apply rigorous experimentation and causal inference frameworks to complex business problems.
As a Senior Staff Data Platform Engineer, you will define platform standards, lead cross-domain initiatives, and shape the future of Zocdoc's analytics and data infrastructure. You will ensure the data ecosystem is secure, reliable, compliant, performant, and cost-efficient.
As a Staff Cloud IAM Engineer, you will own the technical vision and strategy for identity and access management across the corporate stack, focusing on Microsoft Entra ID, enterprise SSO/SCIM, and SaaS/AI platforms. You will design scalable identity governance, lead cross-functional initiatives, and ensure the reliability and security of core corporate infrastructure.
Lead design direction across complex, multi-team product areas at Zocdoc's healthcare marketplace, shaping strategy and building scalable design systems. Drive AI-native workflows and mentor teams while influencing product and experience architecture.
Drive provider success on the Zocdoc platform by onboarding practices, driving feature adoption, and maximizing performance through consultative account management and upselling. Requires 1-2 years of SDR, customer success, or account management experience.
Staff Analytics Engineer building and maintaining a scalable analytics layer powering strategic analytics, operations, and reporting at a healthcare marketplace.
Lead full-cycle recruiting for Sales and GTM teams, owning sourcing through close for roles from Associate to Director level. Requires 6+ years of recruiting experience with executive relationship building, strong stakeholder skills, and proficiency in Greenhouse, LinkedIn Recruiter, and Workday.
Staff Software Engineer on the Search Services team leading design and development of high-performance backend services, APIs, and data infrastructure to power an intelligent, intent-driven search experience using embeddings, LLMs, and modern ranking models.
Leads strategy, roadmap, and performance for patient-facing Sponsored Results ads, driving revenue growth, marketplace efficiency, and new monetization opportunities while maintaining user trust. Requires 6+ years product experience in adtech or marketplaces, strong data skills, and cross-functional collaboration.
Leads architecture and development of systems matching patients to providers based on needs and preferences. Builds scalable data-intensive platforms with back-end services, front-end visualization, and GenAI tools for reliable healthcare booking experiences.
Leads architecture and development of scalable, event-driven billing systems to support Zocdoc's healthcare marketplace growth and provider payments. Requires 8+ years backend experience with AWS, distributed systems, and GenAI integration.
Leads design projects from ideation to implementation for healthcare products, tackling complex workflows and data-rich experiences. Requires 5+ years experience, strong portfolio, and bachelor's in design or equivalent.
Manages AI-powered support workflows across chat, voice, and email to automate repetitive tasks and enhance customer experiences. Requires 5+ years in support operations with hands-on AI tool experience and cross-functional collaboration.
Leads design team and strategy for Practice Solutions platform, shaping provider tools and patient access. Drives scalable systems, AI-native workflows, and cross-functional alignment with 8+ years experience in product design leadership.