Team Lead, Provider Data Operations
Leads a provider data operations team, overseeing workflows, quality, productivity, SLAs, coaching, and cross-functional execution. The role requires 5+ years of relevant experience, team leadership experience, strong analytical and communication skills, and familiarity with AI-driven automation.
About the job
Responsibilities
- Oversee day-to-day operations for a team of 8–10 Researchers, Associates, and Senior Associates.
- Provide guidance on case handling, workflow interpretation, and troubleshooting complex issues.
- Own workload distribution, identify bottlenecks, and reallocate tasks to meet operational goals.
- Manage complex workstreams with minimal supervision.
- Conduct case reviews and audits to ensure adherence to SOPs and policies.
- Address escalations and maintain quality standards.
- Coach team members and support onboarding, training, and continuous skill development.
- Partner with cross-functional teams in India and the United States to align priorities and manage expectations.
- Identify process gaps and inefficiencies and implement improvements.
- Provide clarity in ambiguous situations and escalate complex challenges appropriately.
- Partner with AI and Product teams to pilot and implement automation initiatives that improve efficiency and data quality.
- Encourage adoption of AI-driven tools and identify opportunities to reduce manual effort and scale operations.
Requirements
- Bachelor's degree from a reputed institution with a strong academic record.
- 5+ years of experience in data operations, business operations, analytics, or research.
- 1–2 years of experience as a Team Lead managing operations or customer service teams.
- Proficiency with Microsoft applications, including Excel, Word, and PowerPoint.
- Proficiency with Google Docs and Google Sheets.
- Experience with Salesforce, Monday.com, and Confluence.
- Ability to handle large datasets.
- Excellent verbal and written communication skills in English.
- Strong analytical skills, attention to detail, and focus.
- Strong interpersonal and team skills.
- Ability to learn quickly and adapt to change.
- Familiarity with AI-driven tools and workflows.
Nice to Have
- Background in US healthcare or healthcare technology.
- Experience working across global or cross-time-zone teams, particularly India and the United States.
- Experience contributing to or piloting AI or automation initiatives.
- Experience building AI agents for workflow automation, data processing, or process optimization.
Benefits
- Competitive compensation package, including medical insurance.
- Catered lunch and workplace perks.
- Daycare/creche facility.
- Corporate wellness programs with Headspace.
- Cellphone and Wi-Fi reimbursement.
- Competitive parental leave.
- Sabbatical leave after five years.
- Annual sponsored health check-ups.
Skills
Excel, Microsoft Word, Microsoft Powerpoint, Google Docs, Google Sheets, Salesforce, Monday.Com, Confluence, Data Analysis, Workflow Automation, AI Agents, Data Processing
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