Customer Success Manager, SMB

Responsibilities

• Help existing healthcare providers maximize performance and experience on the platform.
• Conduct client meetings to understand practice goals and pain points, driving feature adoption, utilization, retention, and bookings.
• Build relationships with key stakeholders and decision-makers, establish trust, and handle challenging conversations and objections.
• Advise practices on products and features, make tailored recommendations, and improve account setup and performance.
• Lead provider meetings to deepen partnerships, drive patient bookings, and encourage new feature adoption.
• Manage time and prioritize accounts for consistent client outreach.
• Balance sales conversations with project management and collaborate with local sales and internal teams.
• Use data-driven, consultative decision-making and incorporate feedback to improve sales strategies and processes.

Requirements

• Bachelor's degree or equivalent.
• 1–2 years of professional experience in sales development, business development, customer success, or account management.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to learn quickly, solve problems, resolve issues, and work effectively in a dynamic startup environment.

Compensation and Benefits

• Hourly pay: $30.29–$34 USD.
• Hybrid work environment.
• Paid time off, health benefits, commuter benefits, 401(k) with employer match, wellness program, parental leave, fertility and family planning reimbursement, cell phone reimbursement, catered lunch, and employee programs.