Customer On-Site
Provides on-site operational oversight for Traba workers and client leadership, coordinating onboarding, scheduling, staffing coverage, worker support, issue resolution, and account communication in a warehouse or manufacturing setting.
About the job
Responsibilities
- Build relationships with site supervisors and workers, providing timely updates, feedback, and support.
- Serve as the primary relationship owner for facility supervisors and key contacts.
- Facilitate worker onboarding, introductions, first-day check-ins, interviews, and start schedules.
- Oversee worker vetting, drug testing, and onboarding end to end.
- Assist workers with clock-ins, pay questions, and performance feedback.
- Monitor on-site worker performance and escalate issues to internal teams.
- Communicate attendance issues, staffing changes, and operational updates between the client site, Traba Operations, and Worker Support teams.
- Identify and resolve worker performance concerns and site challenges.
- Handle incident management and escalations.
- Support daily site operations and staffing coverage.
- Manage shifts and schedules and distribute and manage PPE.
- Identify and drive account expansion opportunities.
Requirements
- High school diploma or equivalent required; an associate's or bachelor's degree is preferred.
- 1–2+ years of experience in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills.
- Professional demeanor in interactions with workers and client stakeholders.
- Customer-facing professionalism and presentation.
- Ability to coach workers and enforce standards.
- Organized, detail-oriented, and proactive problem-solving approach.
- Comfortable working in fast-paced warehouse environments.
- Bilingual communication ability.
Compensation & Benefits
- Competitive hourly base pay.
- Performance-based incentives tied to attendance, shift completion, and overall account health.
Skills
Worker Onboarding, Scheduling, Staffing Operations, Incident Management, Performance Management, Ppe Management, Client Relationship Management, Written Communication, Verbal Communication, Warehouse Operations
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