Customer On-Site

Responsibilities

• Build relationships with site supervisors and workers, providing timely updates, feedback, and support.
• Serve as the primary relationship owner for supervisors and facility contacts.
• Facilitate worker onboarding, introductions, first-day check-ins, interviews, and start schedules.
• Oversee worker vetting, drug testing, and onboarding end to end.
• Assist workers with clock-ins, pay questions, and performance feedback.
• Manage on-site worker performance and escalate issues to internal teams.
• Communicate attendance issues, staffing changes, and operational updates between the client site, Traba Operations, and Worker Support teams.
• Handle incident management and escalations.
• Support daily site operations and staffing coverage.
• Manage shifts and schedules and distribute and manage PPE.
• Identify and drive account expansion opportunities.

Requirements

• High school diploma or equivalent required; an associate's or bachelor's degree is preferred.
• 1–2+ years of experience in operations or customer-facing environments such as staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Strong interpersonal, verbal, and written communication skills.
• Professional demeanor in interactions with workers and client stakeholders.
• Polished and presentable in customer-facing environments.
• Ability to coach workers and enforce standards.
• Organized, detail-oriented, and proactive in problem solving.
• Comfortable working in fast-paced warehouse environments.
• Bilingual communication ability.

Compensation and Schedule

• Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.
• Schedule: Monday–Thursday, 5:00 a.m.–4:00 p.m.; Friday, 5:00 a.m.–11:00 a.m. (50+ hours per week).