Specialist, Customer Experience
Provides multichannel customer service and tailored solutions to healthcare provider partners, including feature upselling and issue resolution. Requires strong communication, problem-solving, organization, and adaptability in a fast-paced environment.
About the job
Responsibilities
- Provide customer service to healthcare provider partners through calls, emails, and chat.
- Proactively upsell features and provide tailored solutions.
- Help providers use Zocdoc’s services effectively across multiple communication channels.
- Streamline provider interactions and improve the overall customer experience.
- Resolve issues promptly and effectively while offering proactive solutions.
- Demonstrate the value of Zocdoc’s platform and services to users.
- Maintain accurate records of all customer interactions.
Requirements
- Excellent verbal and written communication and interpersonal skills.
- Customer service experience, preferably in healthcare or technology.
- Strong problem-solving abilities and adaptability in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Commitment to delivering high-quality customer service.
Compensation and Benefits
- Hourly pay range: $23–$27 USD.
- Flexible work environment.
- Competitive paid time off.
- Employer-paid employee medical, dental, and vision benefits.
- 401(k) with employer-funded match.
- Corporate wellness program.
- Sabbatical leave for employees with 5+ years of service.
- Paid parental leave and fertility/family-planning reimbursement.
- Cell phone reimbursement.
Skills
Customer Service, Upselling, Problem Solving, Communication, Interpersonal Skills, Healthcare Technology, Chat Support
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