Lead and develop a customer support team to deliver exceptional service, optimize processes, and improve customer satisfaction metrics in a SaaS healthcare tech environment. Requires 4+ years customer support experience including 1-2 years of leadership.
Serve as the primary point of contact for customer benefits inquiries and issues across medical, dental, retirement, HSA/FSA and other perks. Troubleshoot, resolve cases via phone/ticket/chat, ensure regulatory compliance, and act as a subject matter expert on Justworks benefits tools while collaborating on product improvements.
Support pharmacy and Rx delivery customers at Instacart by providing real-time empathetic phone support for orders, Fresh Funds, and health initiatives. Requires 1+ years customer service experience, strong communication, tech proficiency, and ability to thrive in a fast-paced, changing environment.
Serve as primary point of contact for providers and Medicare contractors, handling inbound/outbound calls, written inquiries, and complex issue resolution for the CMS Recovery Audit Contractor program. Requires 2+ years call center/customer service experience.
Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.
Serve as first line of defense for customer questions at an AI accounting agent company. Triage/resolve tickets, build knowledge base and runbooks, route product feedback to engineering, and turn support signals into product improvements.
Benefits Care Advocate handling complex customer inquiries via phone, email, and chat for Gusto's small business payroll and benefits platform. Requires 2+ years customer service experience including 1+ year in benefits, strong communication, problem-solving, and comfort with multiple tech tools in a fast-paced call center environment.
Serve as the front-line support for members, guiding them via phone, chat, and email to understand and maximize their healthcare benefits while steering them toward high-quality, low-cost care. Requires 2+ years customer service experience, strong communication, empathy, and attention to detail in a fast-paced remote environment.
Service Agent handling patient inquiries, scheduling appointments, managing tickets in ServiceNow, and supporting providers via chat and calls to optimize schedules and guide patients through intake. Requires customer service experience, multitasking, and phone skills in a fast-paced environment.
Support small business customers with workers' compensation inquiries, policy creation, compliance, and coordination with carriers and agencies. Requires 1+ year in operations/insurance/customer service, strong communication, and attention to detail.
Provide expert payroll support to startup customers at Mercury, handling pay runs, tax corrections, compliance guidance, and issue resolution while improving processes, documentation, and product feedback loops. Requires 3+ years customer support experience plus 1-2 years payroll operations expertise.
Support users of Kalshi's prediction market platform by responding to inquiries, troubleshooting issues, and educating on trading mechanics. Identify patterns, improve support processes and documentation, and provide feedback to Product and Engineering teams. Requires 2+ years in customer support or operations, strong communication, and problem-solving skills.
Patient Support Specialist handling inbound patient inquiries via phone/email/SMS, triaging issues, coordinating scheduling and lab work with national partners like Quest/Labcorp, and providing clerical support for at-home care visits. Requires 3+ years healthcare patient services experience.
Resolve complex billing issues for mental health patients by investigating concerns, coordinating with insurance providers and internal teams, and improving billing processes in a remote, queue-based support role. Requires 2+ years medical billing or revenue cycle experience and omnichannel support expertise.
Lead and develop managers of a 24/7 customer support team for admin and worksite employees. Scale operations using AI/automation, data insights, and cross-functional partnerships while maintaining SLAs in a distributed environment. Requires 5+ years leading support teams and managing managers.
Lead and scale a 24/7 distributed customer support team of managers and advocates at Justworks. Requires 5+ years leading support teams in SaaS/fast-paced environments, experience managing managers, strong operational skills, and comfort with AI/automation tooling to drive performance, SLAs, and customer experience.
Own frontline customer support for Polymarket's prediction market platform, resolving tickets and live chats while using insights to improve AI tooling, processes, automation, and the product. Requires 1+ years customer-facing experience, data comfort, and collaboration with engineering teams.
Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.
Support patients and advocates as a Customer Experience Representative via phone, email, and chat. Troubleshoot issues, gather feedback for platform improvements, and ensure excellent healthcare navigation support during a 9 AM–6 PM PST shift.
Senior customer support specialist managing complex inquiries, issue resolution, and stakeholder relationships for Checkr's Enterprise and Strategic accounts. Requires 3+ years customer-facing experience, strong analytical/problem-solving skills, and FCRA familiarity.
Provide phone, chat, and email support to NinjaTrader clients in English and Spanish. Assist with account setup, technical troubleshooting, and trading education while managing data in Salesforce and collaborating with internal teams.
Support Specialist providing prompt, empathetic help to travel advisors across booking, account, finance, and experience queues. Requires 1-2 years customer support experience, strong metrics performance, and comfort with technical tools; NYC-based.
Resolve customer issues for Neighbor's hyperlocal storage marketplace via phone, email, and chat. Optimize listings, assist renters and hosts, develop support processes and materials, and deliver exceptional customer experiences in a fast-paced environment.
Own and manage AI-powered support tools including chatbots and automation. Requires 1-2 years support operations experience in financial services plus AI tool familiarity.
Support Rippling customers with travel product issues via phone, chat, and email. Resolve escalations, document processes, and collaborate with Product and Engineering on improvements. Requires 3+ years customer-facing experience and schedule flexibility.
Leads enablement functions (Knowledge, Quality, Learning, Tooling) to scale Lyft's AI-native support operations. Sets vision, drives execution, and partners cross-functionally while managing 4-6 direct reports.
Leads enablement functions (Knowledge Management, Quality, Learning & Performance, Tooling) to scale AI-native customer support operations. Manages 4-6 direct reports and drives cross-functional strategy with Product, Engineering, and Operations.
Provide high-touch technical support and drive user adoption for an AI platform serving financial advisors. Requires 2-5 years client-facing experience and strong troubleshooting skills.
Provide expert customer support for global payroll and HR platform, troubleshooting payroll issues, tax filing, and compliance. Requires 1-4 years US payroll support experience and a bachelor's degree.
Provide technical customer support for payroll and accounting integrations at a SaaS platform. Troubleshoot API/sync issues, handle multi-channel inquiries, and collaborate with Product/Engineering on feedback. Requires 2+ years SaaS support experience and accounting basics.
Review and audit English and Spanish member interactions (calls, texts, emails) for quality, compliance, and member experience. Identify trends and partner with leadership on coaching and training for the Care Team.
Provide advanced onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and internal product/engineering teams.
Provide software and technical support for PatientNow's EMR, Practice Management, and CRM platforms. Troubleshoot issues, guide users through solutions, and document cases to ensure customer satisfaction.
Administers Zendesk and internal tools for the Client Experience team, troubleshoots operational issues, designs workflows, and drives process improvements to enhance customer service efficiency. Requires Zendesk experience, strong Excel/Google Sheets skills, and prior financial services or operations background.
Provide frontline travel support for Bilt members via email and chat, handling bookings, redemptions, troubleshooting, and escalations while maintaining accurate records.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Front-line Customer Support Specialist handling high-volume inbound inquiries via phone, email, and chat for a SaaS employment verification platform. Requires 1+ years support experience and strong troubleshooting skills.
Own end-to-end customer support operations at an AI hardware startup. Build scalable systems, automation, self-serve resources, and feedback loops with product and engineering.
Provide onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and product/engineering teams.
Provide expert customer support for Rippling's Scheduling and Attendance product via chat, email, and video. Troubleshoot issues, document interactions, and collaborate with internal teams in a hybrid Minneapolis office role.
Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.
Own knowledge systems and AI-powered content infrastructure for Figma's Support team. Build content strategy, governance, and integrations to ensure accurate, scalable support at a technical SaaS company.
Provide specialized tax support to agencies and customers on payroll tax issues, resolve complex filings, track trends, and collaborate cross-functionally to improve processes. Requires 1-2 years of payroll tax experience and strong communication skills.
Provide direct travel support for corporate clients via chat, phone, and email, handling complex bookings and GDS systems while meeting performance metrics.
Provide direct travel support for corporate clients via chat, phone, and email. Handle complex bookings, GDS systems, and compliance while delivering high-quality customer service.
Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.
Support clients seeking disability benefits or insurance compensation by conducting phone consultations, assessing eligibility, and guiding next steps. Requires a bachelor's degree, 1+ year of work experience, strong interpersonal skills, and ability to learn complex systems quickly.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.
Provide front-line technical support for developers integrating with OpenRouter's LLM API. Diagnose complex issues across multiple providers, reproduce bugs, and deliver clear, empathetic communication to highly technical users.
Lead and develop a customer support team to deliver exceptional service, optimize processes, and improve customer satisfaction metrics in a SaaS healthcare tech environment. Requires 4+ years customer support experience including 1-2 years of leadership.
Serve as the primary point of contact for customer benefits inquiries and issues across medical, dental, retirement, HSA/FSA and other perks. Troubleshoot, resolve cases via phone/ticket/chat, ensure regulatory compliance, and act as a subject matter expert on Justworks benefits tools while collaborating on product improvements.
Support pharmacy and Rx delivery customers at Instacart by providing real-time empathetic phone support for orders, Fresh Funds, and health initiatives. Requires 1+ years customer service experience, strong communication, tech proficiency, and ability to thrive in a fast-paced, changing environment.
Serve as primary point of contact for providers and Medicare contractors, handling inbound/outbound calls, written inquiries, and complex issue resolution for the CMS Recovery Audit Contractor program. Requires 2+ years call center/customer service experience.
Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.
Serve as first line of defense for customer questions at an AI accounting agent company. Triage/resolve tickets, build knowledge base and runbooks, route product feedback to engineering, and turn support signals into product improvements.
Benefits Care Advocate handling complex customer inquiries via phone, email, and chat for Gusto's small business payroll and benefits platform. Requires 2+ years customer service experience including 1+ year in benefits, strong communication, problem-solving, and comfort with multiple tech tools in a fast-paced call center environment.
Serve as the front-line support for members, guiding them via phone, chat, and email to understand and maximize their healthcare benefits while steering them toward high-quality, low-cost care. Requires 2+ years customer service experience, strong communication, empathy, and attention to detail in a fast-paced remote environment.
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Service Agent handling patient inquiries, scheduling appointments, managing tickets in ServiceNow, and supporting providers via chat and calls to optimize schedules and guide patients through intake. Requires customer service experience, multitasking, and phone skills in a fast-paced environment.
Support small business customers with workers' compensation inquiries, policy creation, compliance, and coordination with carriers and agencies. Requires 1+ year in operations/insurance/customer service, strong communication, and attention to detail.
Provide expert payroll support to startup customers at Mercury, handling pay runs, tax corrections, compliance guidance, and issue resolution while improving processes, documentation, and product feedback loops. Requires 3+ years customer support experience plus 1-2 years payroll operations expertise.
Support users of Kalshi's prediction market platform by responding to inquiries, troubleshooting issues, and educating on trading mechanics. Identify patterns, improve support processes and documentation, and provide feedback to Product and Engineering teams. Requires 2+ years in customer support or operations, strong communication, and problem-solving skills.
Patient Support Specialist handling inbound patient inquiries via phone/email/SMS, triaging issues, coordinating scheduling and lab work with national partners like Quest/Labcorp, and providing clerical support for at-home care visits. Requires 3+ years healthcare patient services experience.
Resolve complex billing issues for mental health patients by investigating concerns, coordinating with insurance providers and internal teams, and improving billing processes in a remote, queue-based support role. Requires 2+ years medical billing or revenue cycle experience and omnichannel support expertise.
Lead and develop managers of a 24/7 customer support team for admin and worksite employees. Scale operations using AI/automation, data insights, and cross-functional partnerships while maintaining SLAs in a distributed environment. Requires 5+ years leading support teams and managing managers.
Lead and scale a 24/7 distributed customer support team of managers and advocates at Justworks. Requires 5+ years leading support teams in SaaS/fast-paced environments, experience managing managers, strong operational skills, and comfort with AI/automation tooling to drive performance, SLAs, and customer experience.
Own frontline customer support for Polymarket's prediction market platform, resolving tickets and live chats while using insights to improve AI tooling, processes, automation, and the product. Requires 1+ years customer-facing experience, data comfort, and collaboration with engineering teams.
Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.
Support patients and advocates as a Customer Experience Representative via phone, email, and chat. Troubleshoot issues, gather feedback for platform improvements, and ensure excellent healthcare navigation support during a 9 AM–6 PM PST shift.
Senior customer support specialist managing complex inquiries, issue resolution, and stakeholder relationships for Checkr's Enterprise and Strategic accounts. Requires 3+ years customer-facing experience, strong analytical/problem-solving skills, and FCRA familiarity.
Provide phone, chat, and email support to NinjaTrader clients in English and Spanish. Assist with account setup, technical troubleshooting, and trading education while managing data in Salesforce and collaborating with internal teams.
Support Specialist providing prompt, empathetic help to travel advisors across booking, account, finance, and experience queues. Requires 1-2 years customer support experience, strong metrics performance, and comfort with technical tools; NYC-based.
Resolve customer issues for Neighbor's hyperlocal storage marketplace via phone, email, and chat. Optimize listings, assist renters and hosts, develop support processes and materials, and deliver exceptional customer experiences in a fast-paced environment.
Own and manage AI-powered support tools including chatbots and automation. Requires 1-2 years support operations experience in financial services plus AI tool familiarity.
Support Rippling customers with travel product issues via phone, chat, and email. Resolve escalations, document processes, and collaborate with Product and Engineering on improvements. Requires 3+ years customer-facing experience and schedule flexibility.
Leads enablement functions (Knowledge, Quality, Learning, Tooling) to scale Lyft's AI-native support operations. Sets vision, drives execution, and partners cross-functionally while managing 4-6 direct reports.
Leads enablement functions (Knowledge Management, Quality, Learning & Performance, Tooling) to scale AI-native customer support operations. Manages 4-6 direct reports and drives cross-functional strategy with Product, Engineering, and Operations.
Provide high-touch technical support and drive user adoption for an AI platform serving financial advisors. Requires 2-5 years client-facing experience and strong troubleshooting skills.
Provide expert customer support for global payroll and HR platform, troubleshooting payroll issues, tax filing, and compliance. Requires 1-4 years US payroll support experience and a bachelor's degree.
Provide technical customer support for payroll and accounting integrations at a SaaS platform. Troubleshoot API/sync issues, handle multi-channel inquiries, and collaborate with Product/Engineering on feedback. Requires 2+ years SaaS support experience and accounting basics.
Review and audit English and Spanish member interactions (calls, texts, emails) for quality, compliance, and member experience. Identify trends and partner with leadership on coaching and training for the Care Team.
Provide advanced onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and internal product/engineering teams.
Provide software and technical support for PatientNow's EMR, Practice Management, and CRM platforms. Troubleshoot issues, guide users through solutions, and document cases to ensure customer satisfaction.
Administers Zendesk and internal tools for the Client Experience team, troubleshoots operational issues, designs workflows, and drives process improvements to enhance customer service efficiency. Requires Zendesk experience, strong Excel/Google Sheets skills, and prior financial services or operations background.
Provide frontline travel support for Bilt members via email and chat, handling bookings, redemptions, troubleshooting, and escalations while maintaining accurate records.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Front-line Customer Support Specialist handling high-volume inbound inquiries via phone, email, and chat for a SaaS employment verification platform. Requires 1+ years support experience and strong troubleshooting skills.
Own end-to-end customer support operations at an AI hardware startup. Build scalable systems, automation, self-serve resources, and feedback loops with product and engineering.
Provide onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and product/engineering teams.
Provide expert customer support for Rippling's Scheduling and Attendance product via chat, email, and video. Troubleshoot issues, document interactions, and collaborate with internal teams in a hybrid Minneapolis office role.
Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.
Own knowledge systems and AI-powered content infrastructure for Figma's Support team. Build content strategy, governance, and integrations to ensure accurate, scalable support at a technical SaaS company.
Provide specialized tax support to agencies and customers on payroll tax issues, resolve complex filings, track trends, and collaborate cross-functionally to improve processes. Requires 1-2 years of payroll tax experience and strong communication skills.
Provide direct travel support for corporate clients via chat, phone, and email, handling complex bookings and GDS systems while meeting performance metrics.
Provide direct travel support for corporate clients via chat, phone, and email. Handle complex bookings, GDS systems, and compliance while delivering high-quality customer service.
Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.
Support clients seeking disability benefits or insurance compensation by conducting phone consultations, assessing eligibility, and guiding next steps. Requires a bachelor's degree, 1+ year of work experience, strong interpersonal skills, and ability to learn complex systems quickly.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.
Provide front-line technical support for developers integrating with OpenRouter's LLM API. Diagnose complex issues across multiple providers, reproduce bugs, and deliver clear, empathetic communication to highly technical users.