Call Center Representative
Handles inbound text-based customer service for vehicle recalls, converts service leads into scheduled appointments, and maintains accurate records across multiple systems. Requires at least one year of high-volume call center experience and strong written communication skills.
About the job
Responsibilities
- Respond quickly and professionally to inbound customer text messages regarding vehicle recalls and service needs.
- Convert service inquiries into scheduled appointments.
- Accurately log customer, vehicle, and appointment details across BizzyCar’s platform and dealership systems.
- Follow up with unresponsive or incomplete leads to maximize scheduling conversion.
- Escalate complex or unresolved issues to the Assistant Call Center Manager or appropriate team member.
- Develop working knowledge of the platform, recall processes, and dealership partner requirements to address customer questions.
- Partner with BPO call center agents to maintain consistent messaging, tone, and service quality.
- Meet or exceed response-time, conversion-rate, and customer-satisfaction metrics.
Requirements
- At least 1 year of experience in a high-volume call center environment.
- Experience with SMS/text-based customer service or chat support platforms.
- Ability to manage high message and call volumes without sacrificing quality or accuracy.
- Excellent written communication and professional texting skills.
- Ability to navigate and multitask across multiple software systems.
- Strong time-management skills and ability to work independently within a remote, distributed team.
Nice-to-haves
- Experience meeting sales or conversion quotas in lead-conversion or appointment-setting roles.
- Familiarity with CRM or scheduling software.
- Automotive or dealership operations experience.
Compensation and Benefits
- $20/hour, equivalent to $41,600 annually.
- Medical, dental, and vision coverage.
- 401(k) plan.
- Paid time off, including vacation, sick leave, and paid holidays.
- Career growth opportunities.
- Ongoing training and development.
Skills
Sms Support, Chat Support, CRM, Scheduling Software, Customer Service, Appointment Setting, Lead Conversion, Call Center Operations, Written Communication, Multitasking
Similar jobs
Customer Support jobs
BizzyCar
St. Louis, MO
Handles inbound text-based customer inquiries about vehicle recalls, converts leads into scheduled service appointments, and maintains accurate records across multiple systems. Requires at least one year of high-volume call center experience and strong written communication skills.
Grow Therapy
Remote
Supports clients and therapists by troubleshooting billing and platform issues, explaining insurance benefits, and advocating for a strong customer experience. Requires one year of multi-payer insurance experience, medical terminology knowledge, benefits-verification tools, and comfort working independently in a remote environment.
Gusto
Denver, CO
Provides phone, email, and chat support for small-business health benefits customers, resolving complex inquiries and advocating for customers. Requires at least two years of relevant customer-facing experience, including one year in benefits, plus strong communication and problem-solving skills.
Checkr
Nashville, TN
Investigates and resolves at-risk drug and occupational health screening cases through customer, clinic, and candidate outreach. The role requires at least two years of coordination or customer-facing experience, strong judgment around HIPAA-protected information, and the ability to identify systemic process issues.
Checkr
Nashville, TN
Manages at-risk drug and occupational health screening reports through customer, clinic, and candidate outreach, resolving exceptions and identifying systemic process gaps. Requires at least two years of customer-facing, vendor-facing, or coordination experience, strong judgment, phone skills, and HIPAA awareness.