Drug & Occupational Health Screening Specialist
Manages at-risk drug and occupational health screening reports through customer, clinic, and candidate outreach, resolving exceptions and identifying systemic process gaps. Requires at least two years of customer-facing, vendor-facing, or coordination experience, strong judgment, phone skills, and HIPAA awareness.
About the job
Responsibilities
- Manage an assigned queue of at-risk drug and occupational health screening reports.
- Determine appropriate outreach for each case and proactively notify customers about canceled reports, turnaround-time breaches, and other at-risk statuses.
- Contact clinics to advance stalled results or obtain missing documentation.
- Send scheduling and status reminders to candidates for defined outreach triggers.
- Use judgment to deviate from standard operating procedures when needed and document resolutions.
- Identify recurring failure points and flag process gaps to the broader program.
- Partner with Customer Success, Vendor Management, and Product to resolve cases and surface systemic issues.
Requirements
- 2+ years of experience in a customer-facing, vendor-facing, or coordination-heavy role.
- Comfortable spending extended periods on the phone and remaining persistent without being pushy.
- HIPAA awareness and sound judgment regarding PII and PHI shared with or requested from clinics.
- Strong problem-solving skills and comfort working in ambiguous situations where SOPs do not fully apply.
- Demonstrated ability to identify patterns and escalate systemic issues.
Compensation & Benefits
- Base salary or on-target earnings: $43,000–$54,000 USD for Nashville, TN.
- Learning and development allowance.
- Competitive cash and equity compensation.
- Advancement opportunities.
- 100% medical, dental, and vision coverage.
- Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
- Flexible PTO.
- Monthly wellness stipend.
- In-office work at least 3 days per week; relocation stipend may be available.
Skills
HIPAA, Pii, Phi, SOPs, Customer Outreach, Clinic Coordination, Vendor Management, Problem Solving
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